Professional Product Officer | Senior Delivery Leader | IT Project Manager & Agile PO

4/2018 – 9/2018

3 squads with products: Loans, Investments & Insurance
People management of 40+ coworkers

Scrum-Master, Agile Methodologie, Kanban (Softwareentwicklung), PMO (IT), Projektmanagement (IT), Requirement Analyse, Requirements Management, Produktmanagement, Product Owner, Programm-Management, Innovationsmanagement, Scrum

8/2016 – 4/2018

2 global loan products for ES, PL, RU, MX, CZ, IN
1 inohuse CRM tool AdNetwork
CRM Salesforce & Salesforce journey builder

Scrum-Master, Agile Methodologie, Kanban (Softwareentwicklung), PMO (IT), Projektmanagement (IT), Scrum, Requirement Analyse, Requirements Management, Produktmanagement, Programm-Management, Innovationsmanagement, Product Owner

10/2014 – 6/2016

Customer journies in multichannel environments Segmentation & re-segmentation
CRM campaign management
Cusomter satisfaction

Projektmanagement, CRM (Customer Relationship Management), Customer Success Manager

10/2009 – 10/2014

Business gestor & strategic 2mil EUR project lead in multibrand strategy by CEO sponsored: How to become a market leader in affluent segment
Change Management Facilitator: Facilitiation of diversed difficult complex cross-departmental in house changes
Regional Manager: Management of retail regional branch network of 7 (in-house & franchise)
Branch Manager: Management, sales and service of 4 typologically different branches 2 to 23 employees per branch, ★ 2013 Branch Manager of the year award
Personal Banker: Portfolio of international affluent clients (NAV 13mio. EUR), ★ 2011 Personal Banker of the year award
Financial Advisor
Private Banking Trainee Program

Sales Management, Projektmanagement, Projektdurchführung