Process Consultant / SAP Signavio Expert

11/2022 – offen

Driving continuous improvement of cross-functional processes, implementation of a BPM tool, and enablement of improvement techniques and BPMN.
Company-wide rollout of Business Process Management system (SAP Signavio). Conducting BPMN 2.0 and tool training (enablement of "modelers" and "readers" of process models)
Setting up process landscape, and mapping out/ reviewing BPMN diagrams of core processes.
Definition of process owners, and installing process performance indicators. Managing process interfaces between global operations processes and global finance, procurement, and commercial processes.

Business Process Model and Notation, Lean Prozesse, Prozessmanagement, Prozessoptimierung, Schulung / Training (IT), Six sigma

1/2021 – 10/2022

Providing consulting expertise around Business Process Management methods, process mining, process modelling, process analysis and process workflow to SAP Signavio customers.
- Running process elicitation workshops, data preparation and customer-specific process analysis to create insights into process behaviors and process performance, identifying improvement potentials based on eventlog data (Process Mining).
- Using various process analytics techniques to identify root causes of defects/ anomalies and create plan of action to provide solutions.
- Guiding clients and providing best practice knowledge to ensure successful implementation and adoption of the client's process management initiative. Helping the client to set up and use Signavio's process management tools (Process Manager, Hub & Process Governance) based on client requirements
- Conducting BPMN trainings and support client's process modelling and workflow initiatives

SQL, Business Process Model and Notation, Workflows, Prozessoptimierung, Schulung / Training (IT), Prozessmanagement, Prozessberatung

11/2015 – 12/2020

Project Lead of several improvement projects using the Lean Six Sigma methodology, Process Mining and data analysis techniques
amongst other things:
- Driving the business towards Returns Excellence by defining & implementing KPIs, measuring process performance and identifying improvement potentials & implementing solutions within the returns processes (impact: amongst others reduced lead time, decreased number of 'unclaimed' lost parcels by ~50%, and further)
- Improving the credit card payment & reimbursement process (impact: reassessment of open positions in financial booking system worth several MM Eur)
- Improving automated and manual warehouse processes assuring an on-time delivery (impact: reduced number of long lasting orders by ~40%)
- Conducting various Kaizen events within several business units

Providing in-house training & mentoring:
- Modelling Business Processes (BPMN), incl. creation of eLearning
- Improvement Techniques for Business Processes
- Lean Six Sigma Yellow Belt
- Mentoring and guiding Lean Six Sigma Green Belt trainees throughout their projects

Datenanalyse, Business Process Model and Notation, Prozessoptimierung, Lean Prozesse, Prozessmanagement, Six sigma