Agile Transformation Lead / Agile Project Manager / Agile Coach

5/2018 – 10/2018

Responsibilities:
o Leading global cross-functional teams in India and Germany (project size 10-25 employees) for large digital projects in the pharma industry.
o Responsible for the project plan and project execution of multiple projects from kick-off until go-live (average project budget 400K EUR)
o Accountable for the project estimation process i.e. defining scope and preparing statements of work including deliverables, milestones, project staffing and budget monitoring
o Steering project communication during project execution: resource planning, risk register and financial forecast
o Stakeholders management through the project phases
Achievements:
o Achievement of target sales
▪ all new target projects were sold (total value: 500K EUR in a period of 4 months)
▪ rollout project: sales target was exceeded by more than 30%
o New project acquisitions and sucessful coutries roll-out for a multinational dermacare brand
▪ new post-golive assignments were acquired (e.g. hypercare and support projects) and delivered with a margin increase of 5%.
▪ end-to-end project management (exploration, design, implementation and testing) for the delivery of a mobile solution based on Adobe AEM and its rollout in 6 countries (UK, Sweden, Germany, Poland, Dubai, Thailand). Rollouts were delivered on scope, budget and timeline

Digitalisierung, Programm-Management, Projektmanagement (IT)

6/2016 – 3/2018

Responsibilities:
o Leading the digitalisation of processes for the entire organisation
o Defining and establishing project management procedures as well as agile delivery cycles
o Guiding project teams and vendors through IT-PM cycle i.e. requirement analysis, design, customization,
testing, training and final go-live
o Steering communication with executive board, internal teams and vendors
o Managing UAT and data Import
o Training teams in agile practices
o Leading sales pitch process for new CRM System, creating the RfP, establishing vendor selection criteria,
managing vendors’ proposals and final contract negotiation
o Responsible for designing Shanghai Sunrise CRM processes, the implemenation and customization of a
CRM/Event (cloud system) as well as its integration with PSP such as Wechat
Achievements:
Successful implementation, customization and integration of CRM system as per target MVP’ features, budget and
timeline. Thanks to the new CRM system Shanghai Sunrise automated its charity processes such as, sponsor
management, sponsorship renewal as well as charity events. The new system also facilitated planing and
launching e-campaigns. The new end-user app enabled also the sponsors to pay, manage donations, renew
sponsorships and register for charity events online.

CRM Beratung (allg.), Digitale Transformation, Schulung / Training (IT), Technische Projektleitung / Teamleitung, Training - Coaching-Kompetenzen

6/2013 – 2/2016

Responsibilities:
o Accountable for project’s P&L and conducting end-to-end project management: proof of concept, requirement
analysis, resource management, risk monitoring as well defining SLA
o Product owner/BA in charge of the product roadmap, features definition and facilitation of refinement sessions
o Quality assurance team manager: being accountable for defining and implementing testing processes
o Leading cross-functional teams (design, test and development teams) for medium and large international
projects (average project size 20 resources/five virtual teams) in Europe and China
o Responsible for establishing hybrid PM procedures enabling to provide waterfall-based RFPs and at the same
time delivering MVPs in agile cycles
o Acting as KAM in charge of tender creation, contract negotiations and stakeholders’ managment
Achievements:
o Car configurator project management for a German premium car manufacturer
▪ leading PM team during testing and go-live of the car configurator for BMW in China
▪ defining and establishing after-go live support processes
o Microsoft dynamics implementation for multinational Japanese company
▪ full implementation of a data load platform and MSD CRM online with customized lead validation, qualification and email campaigns within only a three-week timeline (project team size 10 people/four virtual teams in China and Germany)
o Development of own car-dealer apps for American/German premium car manufacturer in APAC
▪ successful roll-out of car-dealer sales and service app (at iOS, android and windows platform) for all Ford-Lincoln dealers in China (more than 30 dealers implemented app)
▪ As scrum product owner led the product roadmapt, stakeholder demand management and the customization and localization of car-dealer apps in APAC countries including India, Indonesia, Malaysia and Vietnam

Kanban (Softwareentwicklung), Anforderungsspezifikationen, Produktmanagement, Projektleitung / Teamleitung (IT), Scrum

10/2009 – 2/2013

Responsibilities:
o IT-Product manager of CRM applications (Siebel UCM and SAP Fuzzy Post/Double) Europe wide: responsible for
IT consultancy of CRM business partners, the implementation and customizaton of all CRM systems, coordination
of IT and business-teams and release management
o Omnichannel CRM Project Manager: functional management of internal teams (average core team 10 members)
and vendors (with a budget resposibility of more than 1 million € yearly). Accountable for leading the end-to-end
technical implementation of CRM strategy (financial valuation, requirement analysis, ressources management,
testing and go live)
Achievements:
o Final productive rollout of all CRM systems: Siebel UCM as Media-Saturn customer data hub (Terradata) and its
integration with SAP fuzzy and all sales channels in Europe.
o Defining and implementing a multi-channel customer master data strategy for email campaigns and Media-Saturn
loyalty programme (Media Markt Club/Saturn Card)

Agile Methodologie, CRM Beratung (allg.), CRM (Customer Relationship Management), Siebel CRM, Projektleitung / Teamleitung (IT), Projektmanagement (IT)