Salesforce.com Architect & Data Analyst, Big Data Analyst & Reporting Expert
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- 63457 Hanau
- Nähe des Wohnortes
- de | en | zh
- 03.03.2023
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
9/2020 – 9/2021
Tätigkeitsbeschreibung
Global basic implementation of the Salesforce Sales Cloud, Service Cloud and Field
Service Lightning for the countries DE, CH & UK
● Salesforce architecture consulting, technical task design and process conception
● Challenge of complex data protection through a smart combination of the Salesforce standard (profiles, roles, account / contact team) with customization (manually sharing)
● Management of the sales project team including dailies, meeting management and individual coordination
● Attentive requirements analysis in terms of disclosure of optimization potential, checking whether it is up-to-date and taking an offensive stance on issues that are debatable
● Multilingual, sustainable communication with i.a. Stakeholders, project managers (on the customer side) and internal superiors, as well as colleagues for better teamwork
● Salesforce interface consulting & design (examination of usable means and evaluation of these for a meaningful basis for decision-making)> Genesis system landscape includes, among other things SAP, a middleware (DIH) and various third-party systems for data generation
● Integration of third party platforms for i.a. Call centers and other external employees
● Big Data Analyst & Reporting Expert
Big Data, Salesforce.Com, Stakeholder-Analyse
1/2020 – 4/2020
Tätigkeitsbeschreibung
Optimization of an existing Salesforce Sales Cloud
Salesforce architecture consulting Salesforce interface consulting
Big Data Analyst & Reporting Expert of the reporting structure
Salesforce.Com
7/2019 – 12/2019
Tätigkeitsbeschreibung
Salesforce Sales Cloud Product Owner
Salesforce Architect & Data Analyst
Product Owner, Salesforce.Com
1/2019 – 6/2019
Tätigkeitsbeschreibung
Salesforce Sales Cloud & Service Cloud Implementation Scrum Master - Salesforce
● Agile project management based on Scrum
● Creation, distribution and tracking of epics, user stories & change requests in Jira
● Definition and testing of API endpoints with Postman
● Tracking of the Heroku platform and the data flows between Salesforce & Heroku with
Heroku Connect
Salesforce.Com, Scrum
3/2018 – 8/2018
Tätigkeitsbeschreibung
Design of a project plan, inkl. budget & resource planning
● understanding requirements from all stakeholders
● global modelling of the clients processes
● team selection (best talent for best process) and management of 4 part project teams
within the core project
● resource planning throughout the project (vacation, sick, emergencies)
● Anforderungsaufnahme & Abstimmung mit verschiedenen Stakeholdern
● set up and architecture of 4 Salesforce.com live instances and 4 automated
interfaces
● Projekt volume: est. 1 Mio EUR, Projektteam: ca. 20 FTE
Projektmanagement (IT), Salesforce.Com
3/2014 – 6/2014
Tätigkeitsbeschreibung
● Development and implementation of an automated offer tool on Salesforce.com
● Implementation of a Salesforce customer community
Salesforce.Com
1/2014 – 12/2017
Tätigkeitsbeschreibung
Salesforce.com Architect to manage roundabout 4.000 students
● Development and design of a matriculation process based on Force.com sites including complex contract structures (PDFs, booking models with est. 120 different opportunities and processes)
● est. 70 individual custom objects, 10 users
● Project volume: est. 750 days splitted in 3 phases - ongoing support through
Cloudideas Service team
Salesforce.Com
12/2013 – 3/2014
Tätigkeitsbeschreibung
implementation of the community
○ development of individual user management for clients service partners
● Configuration of Salesforce.com security set up for est. 1000 customs objects / 800 users and 60 licence users
● Set up of international role hierarchy (internal and external users)
Salesforce.Com
7/2012 – 11/2013
Tätigkeitsbeschreibung
Salesforce.com Architecture and Project Management
● Apex & Visualforce Development
● est. 50 individual custom objects, 60 users
Salesforce.Com
5/2012 – 4/2013
Tätigkeitsbeschreibung
● Salesforce.com Implementation
● Design & Development of Opportunity Management
- coverage of all processes for account & opportunity management
● Design & Development of Offer-Tool on Force.com.
- PDF-creation and PDF E-Mail out of Salesforce.com
● Design & Development of Billing software on Force.com.
- closed projects will generate bulk invoices and send them out
● est. individual 100 custom objects, 40 users
Salesforce.Com
12/2011 – 8/2013
Tätigkeitsbeschreibung
● Salesforce.com Implementation for their Sales Team
● Development of a web-service interface to transfer data out of the myTaxi server to
Salesforce.com
● Development of complex batch processes on Salesforce.com to calculate
● Development of complex reporting tools in Salesforce.com based on their data
7
● est. individual 30 custom objects / 20 users
Salesforce.Com
12/2011 – 11/2012
Tätigkeitsbeschreibung
● Design & Development of contract management on Salesforce.com
● Easy SLA (Novartis Award Winner 2012)
- a Salesforce.com application that automatically creates IT service contracts (incl. costs)/ SLAs, pdfs them and shares it with the respective legal entities of the client
Prozess:
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After signature of the respective entity and return by email to Salesforce.com, the email-services identifies which contract it is and saves the signed pdf accordingly to the right account
A workflow informs the involved manager at Novartis Enterprise web-services about the receipt of the contract
● est. 300 individual custom objects, 900 users
Projektmanagement (IT), Salesforce.Com
6/2011 – 7/2022
Tätigkeitsbeschreibung
● Founder of the company
● Development and Set Up of a team of 8 developers
● Set Up of a consulting team of 8
● Sales Department
● Implementation of Salesforce.com as well as implementation of rule sets for usabilty
and data quality internally
● Implementation of deployment rules based on Force.com ANT
Business Development
6/2011 – 12/2011
Tätigkeitsbeschreibung
● Salesforce.com Implementation for DWS Communications
● est. 1200 users; 150 roles
Salesforce.Com
2/2010 – 5/2011
Tätigkeitsbeschreibung
Application development & process definition
● Development of mynfon.net (client portal on Salesforce.com)
● Development of interfaces to different client systems
● Technologies used: (API Web-Service, SOAP).
Web-Service interface to hardware supplier Pan-Dacom & Allnet Development and implementation of a SOAP interface to order hardware
Receive and save the serial numbers into the respective Salesforce.com objects through Asynchrone web-service communication towards a java application servers; this will adjust the hardware in the virtual phone system of nfon AG
○ Web-Service interface to call numbers - Carrier R-KOM & Telefonica. Programming of a SOAP interface to order numbers
Salesforce.Com
7/2009 – 1/2010
Tätigkeitsbeschreibung
* Einführung von Lead-Management.
* Planung und Durchführung von Mitarbeiterschulungen.
* Entwicklung einer Daten-Schnittstelle zwischen dem Online-Shop amandus.de und dem
Warenwirtschaftssystem der Adiva GmbH.
Software Technologien: XML, PHP
Personalentwicklung - Durchführungsplanung, PHP
Über mich
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Chinesisch (Grundkenntnisse)
- Europäische Union
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