Customer Experience Principal
- Verfügbarkeit einsehen
- 0 Referenzen
- 95€/Stunde
- 10823 Berlin
- Europa
- tr | en | de
- 16.12.2024
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
6/2022 – 12/2022
Tätigkeitsbeschreibung
• Process analysis
• Conducting workshops
• Design architecture for business scenarios and involved integrations
• Campaign Management
• Permission Marketing
• Marketing Planning and Budget
• Custom Views and Extending Segmentation
• Marketing Analytics
• Contact Profiles
• Custom CDS Views (For External API’s and Analytical Reports scenarios)
• Custom Analytical Queries and Reports
• Custom Logic Implementations
• Custom Business Objects
• Manage Launchpad Spaces & Pages (Authorization)
• Webinar (Events) Integration
• Adaptations and Customizations via Manage Your Solution app
• Integration with SAP Customer Data Cloud
• Integration with SAP Sales Cloud
• Integration with SAP Service Cloud
SAP Beratung (allg.)
3/2021 – 1/2022
Tätigkeitsbeschreibung
• Process analysis
• Business workshops
• Design architecture for business scenarios and involved integrations
• Ticket Management
• Work Orders
• Administration activities such as code list restrictions, workflow rules, fine-tuning activities
• Resource Scheduling
• Integration with SAP ERP 6.0
o External Pricing
o Follow-up processes such as billing requests, goods movement
o Replicate registered products
• Hypercare
• Change Management
SAP Beratung (allg.)
10/2018 – 1/2021
Tätigkeitsbeschreibung
• Process analysis
• Business workshops
• Integration with SAP S/4 HANA
• Integration with SAP Cloud for Sales
• Integration with 3rd Party Platforms (TYPO3 Web server)
• Segmentation setup
• Campaign automation setup
• Lead Management (including SAP Sales Cloud)
• Integration with Facebook
• Integration with SAP JAM
• Landing Pages and Forms
• Webinar Integration (GoTo Webinar)
• Integration with SAP Customer Data Cloud
• Authorization
SAP Beratung (allg.)
8/2018 – 10/2018
Tätigkeitsbeschreibung
-- Business workshops
-- Process analysis
-- Blueprint Documentation
SAP Beratung (allg.)
4/2018 – 10/2018
Tätigkeitsbeschreibung
-- Business workshops
-- Process analysis
-- Contacts and Profiles
-- Segmentation
-- Campaign Management
-- Faceook ad campaigns
-- Integration with SAP Cloud for Customer
-- Integration with SAP ERP
-- Social media integration (Twitter and Facebook)
-- SAP Cloud Platform Integration (Extensibility)
-- HANA modeling
-- Marketin extensibility (custom fields, custom logic, custom business objects & custom views)
SAP Beratung (allg.)
12/2017 – 4/2018
Tätigkeitsbeschreibung
-- Process analysis
-- Contacts and Profiles
-- Segmentation
-- Campaign Management
-- BAdI enhancements
-- Integration with SAP CRM
-- HANA modeling
-- Development of custom classes, interfaces and function modules with SAP ABAP
-- SAP CRM Loyalty Management setup
SAP Beratung (allg.)
8/2017 – 1/2018
Tätigkeitsbeschreibung
-- Business workshops
-- Process analysis
-- Fit-gap sessions/analysis
-- Solution design
-- Contacts and Profiles
-- Segmentation
-- Campaign Management
-- Best practice implementation
-- Post go-live support
SAP Beratung (allg.)
7/2017 – 11/2017
Tätigkeitsbeschreibung
-- Activity Management
-- Opportunity Management
-- Sales Quotes
-- Sales Orders
-- Lead Management
-- Pricing
-- Integration with SAP ERP
-- Integration with SAP Marketing Cloud
-- Integration with Microsoft Outlook
-- Adaptations and Mash-ups
SAP Beratung (allg.)
2/2017 – 1/2018
Tätigkeitsbeschreibung
-- Process analysis
-- Contact and Profiles
-- Segmentation
-- Campaign Management (Acquisition)
-- Social media integration and sentiment engagement
-- HANA modeling
-- BAdI enhancement
-- Development of custom function modules and classes with SAP ABAP
-- Marketing extensibiltiy (custom campaign actions etc)
-- Integration with SAP CRM
-- Integration with 3rd party applications
-- Data migration
-- Data consolidation
-- Development of migration ABAP reports (including parallel processing)
-- Post go-live support
SAP Beratung (allg.)
4/2016 – 1/2017
Tätigkeitsbeschreibung
-- Post production (live) support
-- Data migration
-- Activity Management
-- Opportunity Management
-- Quotation and Sales Order Management
-- SAP Workflows
-- Integration
-- BAdI implementations, custom functions and BSP (Web UI) developments
-- Business Role Configurations
-- Authorization
SAP Beratung (allg.)
3/2016 – 3/2017
Tätigkeitsbeschreibung
-- Activity Management
-- Opportunity Management
-- Sales Quotes
-- Sales Orders
-- Lead Management
-- Pricing
-- Integration with SAP S/4HANA
-- Integration with Microsoft Outlook
-- Integration with SAP Analytics Cloud
-- Enabled “Business Card Scanner” to capture information for leads really quıickly
SAP Beratung (allg.)
12/2014 – 10/2015
Tätigkeitsbeschreibung
– Interaction Center analysis and solutions (blueprint)
– Marketing WebUI configurations and business roles
– Complaint management
– Interaction Center (ICC)
– Activity management
– Business partner master data
– Loyalty Management anaylsis and solutions (blueprint)
– Tier management,
– Point types and point profiles,
– Dynamic attributes and reward rules,
– Membership,
– Campaign execution,
– Communication channels,
– Call Lists generation,
– BAdI implementations/enhancements,
-- Developing custom reports
SAP Beratung (allg.)
Zertifikate
Salesforce
Über mich
Weitere Kenntnisse
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- Salesforce Administration
- Salesforce Sales Cloud
Persönliche Daten
- Türkisch (Muttersprache)
- Englisch (Fließend)
- Deutsch (Gut)
- Europäische Union
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