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12/2021 – 10/2022

◦ I was responsible for installing, configuring maintaining office Hardware, Software & Internal
Network (Switch and routers) for Aleat Offices (In Central Site, Albanian offices and
Embassy/Consulate Offices)
◦ Troubleshoot and maintain depending on different issues the employees might have.
◦ Providing a solution or escalating the issue to responsive units, within the SLA.
◦ Review diagnostics and assess the functionality and efficiency of systems.
◦ Monitor certificates and make sure to replace them on their validity, also create documentation for
each change.
◦ Creating and deploying PowerShell scripts regarding feature updates on the system files. Deployement of the changes via Ansible AWX.
◦ Testing and replacing all damaged devices.

Ansible, Hardware-Design, Windows Powershell, Scripting, Softwareanforderungsanalyse, Windows 10

12/2019 – 11/2021

◦ Customer Support & troubleshooting on daily issues for PSTN, ISDN & VOIP services.
◦ Routing international traffic towards preferred destinations, based on monthly reports,
◦ Physical and Virtual Platform Support & Maintenance as per clients’ requests. (3CX servers were
installed, implemented and maintained by our unit)
◦ Support & Troubleshoot on TDM & VOIP Trunks, national or international, and follow up with
respective carrier on any problem not resolved from our side.

Cisco Switch, CRM (Customer Relationship Management), Linux (Kernel), Router / Gateways, TCP / IP, VoIP

5/2017 – 11/2019

◦ Alarm monitoring and network troubleshooting 24/7 (FO, FAN Nodes, Fix Core, RAN Nodes, Mobile
Core, MW, SDH, DWDM, Switches, Routers, Servers), notify related parties on network problems.
◦ Collaborate with network and field engineers to diagnose and handle network issues.
◦ Identifying and executing the processes necessary to avoid network faults from occurring.
◦ Provide reports to internal related parties and external contractors

Server-Monitoring