PMP
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- 1001 Tirane
- Weltweit
- sq | en | it
- 21.11.2022
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
5/2022 – 6/2022
Tätigkeitsbeschreibung
Direct support on Customer Onboarding Process Optimization for Banking Services.
Market research and benchmarking for digital customer onboarding processes in the country.
CRM (Customer Relationship Management), Lean Prozesse, Management (allg.), Projektmanagement - Benchmarking, Stakeholder-Analyse
12/2021 – 12/2022
Tätigkeitsbeschreibung
Coordinating and owning the onboarding process for volunteers at Project Management Institute of Germany.
Reporting and collaborating with Head of Volunteers and VP of volunteers.
Direct acceess and management of hiring opportunities, from publishing on the PMI systems to candidate review, hire and onboard. Assuring the successful onboarding process.
Enterprise project management (EPM)
12/2020 – 12/2021
Tätigkeitsbeschreibung
Led and implemented an emergent transition management plan to stabilize the financial performance of the organization.
• Co-prepared strategic plans, KPI-s, current and five years forecast, budget of ~40 M. Euros/year.
• Applied organizational restructuring plans to improve efficiency of people (300) and operations. Impact on stabilize revenue streams and EBITDA.
• Project of digitalizing contracting management and procurement processes. Impact of decreasing 16% operational costs.
• Project of financing new product development with European banks (EBRD) of 3.8M Euros, for OpEx and CapEx. Impact new tech. products development (Over the Top, OTT).
• Guided DD processes for potential M&A assesment, managed strategic documents with local and international stakeholders.
• Created and coordinated an efficient and catalyzing product development team and built respective processes. Impact, churn and customer retention rate stabilized.
• Directly involved in the recruiting and onboarding process of key functional leadership teams such as CFO, Direct Sales(B2C), Indirect Sales(B2B), Marketing, Customer Care.
After sales management, Auswahl Vertretern / Kooperationspartnern, Budgetierung, Change Management, Datenbankrecherche - Wirtschaftsinformationen, Finanzierung, Kooperationen, Marketing- / Vertriebsanalyse, Partner Relationship Management, Vorverkauf, Stakeholder-Analyse, Strategische Unternehmensplanung
12/2016 – 12/2018
Tätigkeitsbeschreibung
Lead and coordinate Program Management Go-to Market Strategy
• Reinforcing org. Mission and Vision
• Customer Journey
• Segmentation & customer database enhancement
• Products development map & re-prioritization
ORGANIZATIONAL DEVELOPMENT PROGRAM COORDINATION
• Strategic Planning Framework
• Financial and Operational Virtual Due Diligence EBRD, Unicredit Bank.
• PMO project lead
• Financial Management Enhancement Project
• Change and remodel of Org. Structure
PRODUCT DEVELOPMENT COORDINATION
• E- Commerce
• Video -On- Demand (Vod)
• DIGIT-ALB Postpaid subscriptions
• DIGIT-ALB Kudo (Pilot Ott)
• Co-Branding DIGIT-ALB - Vodafone
Strategisches Marketing, Organisation (allg.), Lifecycle Management, Produkt-Diversifikation, Projektmanagement (IT)
Zertifikate
Ausbildung
France-Albania
Über mich
PMP certified, I am passionate about doing things better. I easily navigate through PM platforms, MS Project, Smartsheet, Bitrix 24, Asana, MS office 365.
I am a volunteer coordinator of PMI-Germany Chapter. I'm looking for remote project to offer my support as a contractor.
My way of working:
I assess and diagnose first, getting a solid understanding of root causes and levers, define a strategy; then I focus on people and action. I thrive in stakeholder management and cross functional coordination, 1:1 and group conversations. I am a goal driven with a sharp focus on customer/stakeholders (internal and external). I build on active listening and sharing. Integrity, transparency, empathy, reliability, and care are core values for me.
Weitere Kenntnisse
• OTF PMI 2022
• Organizational Excellence Foundation, LinkedIn Learning, 2021
• Strategic Thinking, LinkedIn Learning, 2021
• Leading Organizations and Change, MIT, Sloan Executive Management, 2018
• Change Management for Consultant, EBRD Albania, 2018
• Business Diagnostics for Consultant, EBRD Albania 2017
• Positive Psychology course, UNC Chapel Hill -USA, Coursera 2017
• Conflict Resolutions Skills course, University of California, Coursera 2016
Persönliche Daten
- Englisch (Fließend)
- Französisch (Gut)
- Italienisch (Fließend)
- Albanisch (Muttersprache)
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