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Customer Service Agent

offline
  • auf Anfrage
  • 31137 Hildesheim, Hannover
  • National
  • sq  |  en  |  de
  • 07.10.2022
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Kurzvorstellung

I have finished my professional high school for IT but most of my experiences are connected with customer care and customer representative in financial markets, cryptocurrency, and the tourism industry. I was the best-ranked employee in my company.

Qualifikationen

  • CICS (Customer Information Control System)1 J.
  • CRM (Customer Relationship Management)1 J.
  • Design (allg.)
  • Design Thinking
  • Marketing
  • Postsales
  • Salesforce.Com

Projekt‐ & Berufserfahrung

Customer Care
LastMinute.com, Tirana
12/2021 – 10/2022 (11 Monate)
Tourismus und Freizeitwirtschaft
Tätigkeitszeitraum

12/2021 – 10/2022

Tätigkeitsbeschreibung

The UK's seventh largest travel agent, founded in London in 1998 to offer late holiday deals online. My task was to take requests, respond and resolve problems of the clients.

Eingesetzte Qualifikationen

CRM (Customer Relationship Management), Postsales

Customer Service Representative
ClickTrades, Tirana
12/2020 – 2/2022 (1 Jahr, 3 Monate)
Finanzdienstleister
Tätigkeitszeitraum

12/2020 – 2/2022

Tätigkeitsbeschreibung

ClickTrades is a forex broker established in 2018 and regulated by Seychelles Financial Services Authority. My task was to present our financial services to our new target (Middle East).

Eingesetzte Qualifikationen

CICS (Customer Information Control System), CRM (Customer Relationship Management)

Forum Moderator
Social Innovation, Tirana
1/2018 – 2/2019 (1 Jahr, 2 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2018 – 2/2019

Tätigkeitsbeschreibung

In partnership with an international company, social innovation was an idea to bring a social app where innovation and tech were highlights of the discussion. As an idea, we manage to be the winner of an event created by Startery Cee and SAP Hungary. My task was to maintain the system.

Eingesetzte Qualifikationen

Digital Marketing, Social Media Marketing

Ausbildung

Harry Fultz Institute
Ausbildung
2020
Tirana

Über mich

I have finished my professional high school for IT but most of my experiences are connected with customer care and customer representative in financial markets, cryptocurrency, and the tourism industry. I was the best-ranked employee in my previous experience because doing something I love isn't my job, it is a way to live. Besides Albanian which is my mother language, I am fluent on speaking and writing in English and I am still in progress with my German language(level A2).

Persönliche Daten

Sprache
  • Deutsch (Grundkenntnisse)
  • Englisch (Fließend)
  • Albanisch (Muttersprache)
Reisebereitschaft
National
Home-Office
bevorzugt
Profilaufrufe
280
Alter
24
Berufserfahrung
4 Jahre und 5 Monate (seit 06/2020)
Projektleitung
2 Jahre

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