freiberufler Senior Product Designer  | Service Design, User Research, Design Systems auf freelance.de

Senior Product Designer | Service Design, User Research, Design Systems

zuletzt online vor 2 Tagen
  • 60‐80€/Stunde
  • Österreich
  • auf Anfrage
  • el  |  en  |  de
  • 27.03.2025

Kurzvorstellung

I help my customers connect more seamlessly and authentically with their audience | 
by enabling them through User Research, UX, Service Design and Design Thinking | to understand & improve their Customer Experience (CX) & internal processes.

Qualifikationen

  • User Experience (UX)11 J.
  • Branding
  • Creative direction6 J.
  • Design Thinking
  • Illustration6 J.
  • Produktdesign
  • Service Design
  • Strategic Design
  • User Interface (UI)10 J.
  • User Research
  • Workshop - Kundenorientierung6 J.

Projekt‐ & Berufserfahrung

Senior Product Designer
Bank Austria & Mastercard, Wien
9/2022 – 1/2024 (1 Jahr, 5 Monate)
Finanzdienstleister
Tätigkeitszeitraum

9/2022 – 1/2024

Tätigkeitsbeschreibung

Led UX design for Unicredit Bank Austria's digital transformation of consumer finance processes
Designed and managed end-to-end UI flows for loan applications, balancing business goals with legal requirements across multiple European markets
Conducted comprehensive user research, implementing data-driven design improvements to enhance customer experience
Navigated complex stakeholder relationships, aligning teams from Italy, Austria, and Germany and mentored junior designers
Delivered a user-friendly loan application process, improving customer experience while meeting diverse regulatory and business requirements in Austria, Italy, and Germany

Eingesetzte Qualifikationen

Manueller Tester IT-Qualitätssicherung, UX / UI Designer, Teamleiter

UX Designer & Researcher
Clariness GmbH, Wien
9/2021 – 12/2021 (4 Monate)
Gesundheitswesen
Tätigkeitszeitraum

9/2021 – 12/2021

Tätigkeitsbeschreibung

- Conducted comprehensive internal stakeholder research, distilling insights into a Service Design Blueprint that visualized patient journey, marketing funnel, and company processes.
- Facilitated knowledge transfer and strategic planning through interview-based research, creating actionable insights for product development and company-wide communication.
- Led design system audit and established an iterative design system process, enhancing efficiency across the entire team at Clariness, a Berlin-based patient recruitment company for clinical trials.
- Implemented DesignOps strategies to align diverse branding materials produced across the organization, ensuring consistency and cohesion.

Eingesetzte Qualifikationen

Design Thinking, Marktforschung / -analyse, User Experience (UX)

UX Design & Creative Direction
think modular GmbH, Wien
2/2021 – offen (4 Jahre, 3 Monate)
IT & Entwicklung
Tätigkeitszeitraum

2/2021 – offen

Tätigkeitsbeschreibung

Since February 2020, I have maintained a collaborative relationship with think modular, an e-learning and digital agency. This partnership has involved designing think modular's website, participating in tenders and creating educational and resource exchange platforms for public institutions and international NGOs. Together with my former collaborator, we provided Creative Direction and UX Design for many of their e-learning projects, such as the #UNDDU? Project funded by the German Ministry for Family Affairs and the Jugendberufsagentur Hamburg.

Eingesetzte Qualifikationen

Creative direction, User Experience (UX), User Interface (UI)

PO & UX Designer
ToolSense GmbH, Wien
8/2020 – 5/2021 (10 Monate)
IT & Entwicklung
Tätigkeitszeitraum

8/2020 – 5/2021

Tätigkeitsbeschreibung

I designed the UX concept of the mobile app of ToolSense from scratch, gathering feedback from the team and the customers and coordinated its development with React Native as a Product Owner.

Eingesetzte Qualifikationen

Product Owner, Produktdesign, User Experience (UX), User Interface (UI)

Strategic UX Designer
Social Mind, Remote
5/2020 – 9/2020 (5 Monate)
IT & Entwicklung
Tätigkeitszeitraum

5/2020 – 9/2020

Tätigkeitsbeschreibung

Designed all the screens for desktop and mobile and proposed features for Oraclead, a concept travel agency, project funded by the World Bank.

Eingesetzte Qualifikationen

Strategische Unternehmensplanung, User Experience (UX), User Interface (UI)

UX Design Consultant
DigitalBeratung GmbH, Wien
1/2019 – 5/2020 (1 Jahr, 5 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2019 – 5/2020

Tätigkeitsbeschreibung

At Digitalberatung, I worked with clients from the public and the private sector in Austria, translating their user and business requirements into mockups and final UIs. My main focus was to guide the client towards a long-term design vision, while at the meantime identifying the quick wins and taking into account feasibility.

Eingesetzte Qualifikationen

Microstrategy, User Experience (UX), User Interface (UI)

Founder, Senior UX Designer and Design Coach
Visual Prototyping e.U (mein eigenes Unternehmen), Wien
11/2018 – offen (6 Jahre, 6 Monate)
UX Design
Tätigkeitszeitraum

11/2018 – offen

Tätigkeitsbeschreibung

I am specialising in the practice and communication of Design (UX and Web). I often collaborate and mentor young designers.
My UX portfolio is -Hyperlink entfernt-
My information design teaching & lectures portfolio is here: -Hyperlink entfernt-

Eingesetzte Qualifikationen

Creative direction, Illustration, User Experience (UX), User Interface (UI), Workshop - Kundenorientierung

Strategic UX Consultant
robotic bit, Remote
5/2017 – 2/2018 (10 Monate)
IT & Entwicklung
Tätigkeitszeitraum

5/2017 – 2/2018

Tätigkeitsbeschreibung

I worked with an early-stage startup identifying profitable directions and use-cases for their flagship software; providing copywriting and UI concepts.

Eingesetzte Qualifikationen

Markteintrittsstrategien, Marktforschung / -analyse, Marktkommunikation, User Experience (UX), User Interface (UI)

User Experience Researcher
Austrian Institute of Technology, Wien
4/2014 – 12/2016 (2 Jahre, 9 Monate)
IT & Entwicklung
Tätigkeitszeitraum

4/2014 – 12/2016

Tätigkeitsbeschreibung

I worked at the Technology Experience Dept. of AIT, a department that conducts industrial research and provides consulting on the topics of User Experience, interface design, usability and user research. During this time, I worked on the acquisition, the management and the User Experience research and design of EU and locally funded research projects and provided consulting services for local startups and companies.
My main project was eWALL, a large-scale EU research project, with a multinational consortium including Universities and companies. The goal was to make an interactive wall/ dashboard that would provide health recommendations, exercises and Smart Home services to older adults with specific physical and/or (mild) cognitive impairments. I was responsible to gather requirements from patients, doctors and caregivers and plan the iterative prototype evaluations. Throughout the design and development cycle, I aimed to communicate requirements effectively and facilitate development with concepts, interface sketches and service design. Before eWALL, my central focus was the user experience aspects of T&Tnet, an EU Research Project with the goal to develop a mobile pedestrian navigation app to fit older adults’ needs and expectations. During my time at AIT, I experienced high engagement and growth in my communication, research and strategic skills.
From September 2016 to May 2017, I was on education leave, pursuing courses in Interaction Design and Android Development.

Eingesetzte Qualifikationen

Marktforschung / -analyse, User Experience (UX), User Interface (UI)

User Researcher
CURE (Center for Usability Research and Engineerin, Wien
9/2012 – 4/2014 (1 Jahr, 8 Monate)
IT & Entwicklung
Tätigkeitszeitraum

9/2012 – 4/2014

Tätigkeitsbeschreibung

During my time at CURE, I performed user requirements analysis, planned user evaluations on a multinational level for EU research projects and co-authored EU research proposals and paper publications (AAL forum 2013, AAATE 2013).

Eingesetzte Qualifikationen

Marktforschung / -analyse, User Experience (UX)

Zertifikate

Branding: The creative Journey Specialisation
Coursera & IE Business School
2024
How To Design for Accessibility: for UX Designers (WCAG 2.2)
Udemy
2024
Android Basics Nanodegree
Udacity & Google
2016

Ausbildung

Professional Doctorate in Engineering on User System Interaction
Ausbildung
2010
Eindhoven University of Technology
Diploma in Electrical and Computer Engineering
Ausbildung
2008
Aristotle University of Thessaloniki

Über mich

I am a Senior Product Designer with 10+ years of experience in UX and User Research.
I am in the field of Interaction Design since 2011, when I earned my Professional Doctorate in User System Interaction from Eindhoven University of Technology. My customers come from several sectors, from fintech to the medical branch and from telecommunications to e-learning. My work, even though design does not always directly translate to profits has enabled my customers to:

- to design successful mobile apps within budget and time schedule
- to design, roll out and manage critical UX flows, such as a loan application flow through the mobile app
- to win government tenders with UX concepts
- to capture important insights through user research, analytics service design and user journey mapping
- to create or improve design systems and beautiful UI concepts from scratch

I value reason and systems, beauty and simplicity, directness and empathy. I am happy to jump on a call to talk more about my work and how I can support you to reach your goals.

Weitere Kenntnisse

User Experience Design, Strategic Design, Service Design, UI Design, Design Systems, User Research, Branding.

Persönliche Daten

Sprache
  • Griechisch (Muttersprache)
  • Englisch (Fließend)
  • Deutsch (Fließend)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Home-Office
bevorzugt
Profilaufrufe
691
Berufserfahrung
15 Jahre und 7 Monate (seit 09/2009)
Projektleitung
4 Jahre

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