Senior Consultant / Capital Markets / Customer Success Manager

6/2021 – offen

 Product RoadMap creation and governance for Capital Markets solutions.
 BackLog prioritization and project management (multi-project initiative)
 Market/Trend analysis for financial institutions (Banks, Sell Side and Buy Side Companies)
 Budget (P&L, CAPEX, OPEX monitoring) and Partnership management
 Close collaboration with Sales, SW Development, CX teams, customers and regulator.
 Regular executive briefs to Executive management

Produktdesign

1/2019 – 5/2021

 Helping institutional customers worldwide about Electronic Trading business
 Team management/building at multi geo-locations. (AMAS/OMNI setup in Front Arena)
 Incident Management via ITIL principles. (Team KPIs, CSAT monitoring, etc)
 Designing new workflows and improving processes within CX universe
 Virtualization implementations for business continuity in different global regions.
 Governing/managing premium support to a limited set of privileged OMS clients
 Market Making & Execution Algo configuration support in Front Arena/Prime.

1st Level Support / UHD, 2nd & 3rd Level Support

6/2015 – 1/2019

 Project management in various countries with multinational team members.
 Customization of OMS & OTC products, (Product life cycle event modifications, component installations, etc)
 Business analysis and requirement gathering, clarifying functionality and design within customer business
units and IT (helping customers on site/remote in UAE, Saudi Arabia and Turkey)
 Cross Asset Trading project implementations for Front Arena. (customizations on FIX messages)
 High Frequency Trading setup for OMS infrastructure. (Front Arena - AMAS/TAB/Prime)
 Pre-Sales support about treasury and investment business related opportunities.
 Customer training about Front, Middle & Back Office subjects in Front Arena.
 Python/ADFL/AEF customizations in Front Arena/Prime.

Treasury