Application Manager

2/2013 – 7/2014

• Application support incident and problem management for Deutsche Bank business users dealing with incidents issues raised by clients & using incidents portal tool to investigate & resolve the incident ownership and investigations & troubleshooting to resolution
• Coordinate and follow up to resolution to ensuring the smooth running of application, performing on BAU tasks of system monitoring status report delivery to relevant departments & application bug identifying to resolve before SLA
• Using GCM Portal to participate on Life cycle of change reviews test & implementations during out of office and weekend running under windows & Unix OS platforms, monitoring Multi-Market interface and investigation of data delivery issues and problem ticket
• Stop and start process on failure and modification of scripts and deliver reports to support the business
• Follow up in problem management tools to create problem or take the ownership of a problem ticket and fallow up to resolution
• Assist Dev team to Manage validate new releases test and created change release plan to promote to production following change lifecycle

2nd & 3rd Level Support, Change Management, Incident-Management, IT-Support (allg.), System Center Configuration Manager, Application Packaging, Technischer Support

10/2011 – 12/2012

• L1 & L2 application support for ABN AMRO Bank business users on daily BAU support issues using Prisma incidents portal to investigation & resolve L2 incident and problem management tickets by ownership of the incident and investigations to resolution
• Monitoring Control-M jobs and start and restart processes and rescheduling.
• Coordinate and follow up to resolution and ensure the smooth running of application,
• performing on daily BAU tasks of system monitoring & application bug
• identifying and troubleshoot to resolve incidents before SLA ends, participate on Life cycle of change and release management of OBS (Online Banking System).
• assist Dev team to Manage validate new releases running under windows servers using Citrix and Unix OS platforms,
• Monitoring Multi-Market interface and investigation of data delivery issues and problem ticket,
• stop and start process on failure and modification of scripts and deliver reports to support the business area of security,
• deliver reports to business users. Identifying the root cause of the incident (problem - bugs) with descriptions of the failed functionality and resolve if know issue, if not identify the root cause providing detailed information with screenshots and all documents to relevant parties for new updates or solution

Microsoft Project Server, UNIX, Windows 2000

1/2011 – 8/2011

• Application support to Merrill Lynch Bank business users on daily Operational issues of SAMBA and STB2 System and applications
• Monitor applications running under Windows and Unix OS platforms
• Dealing with BAU tasks and incidents troubleshoot and investigations of all application issues to resolutions and ensuring the smooth running of all applications and related systems
• Investigation of data issues and database query to provide requested reports to business users on request
• Ownership of the incident investigation and prioritisation through to resolution
• Identify the root cause of issue failure/bugs liaising with relevant parties’ development or vendor with all initial analysis and documentations screenshot with prioritisation of the incident and participate in Change Management Process
• Coordinate and test all new packages and assist users to perform UAT if requested and update documentation in Share Point

Windows NT

3/2010 – 12/2010

• Application Manager and support to Post trade Futures IT business users
• Daily status check take & hand over to global support team of applications running on windows and Linux OS platforms
• Managing incident to resolution monitor and check daily Business report to business users & Investigate failed report root cause and restart failed reports
• Ownership of the client issues all the way through to resolution BAU tasks of applications support to Operation team of HSBC bank business user working on system issues Linux and windows base applications RANSYS, RANBASE, RANTASK and RANWEB & Participate in Change and Release Management, incident & problem management
• Coordinate with development and vendor before implementations of the new realise
• Leading the team to meet internal projects new changes and report to management
• Support Futures IT global team providing RTB and CTB Technology services to the Futures Front Office and Post Trade business areas on 24 hours’ shift rotation

Windows 8

3/2001 – 3/2010

• Managing Server and application Migration of ION MARKETVIEW infrastructure (Windows Server) and trading application platform gateway platform, system configuration Installation & configuration of Market-View application & connectivity to MTS market & monitoring performances of servers and user administration of Market-view, handling of issues and requests for quote to accept or adjust the price
• Access Management and sys-admin configuration support and troubleshooting of day to day trader’s issues and price contributions to all markets
• In direct contact with vendor of IOM trading Company for escalation’s of unknown issues, organize and plane testing in SIT and UAT to deploy the new release and hot fix in production environments, monitoring all market connectivity Ongoing maintenance and responsible of infrastructure Euro MTS SIA Milano server in Commerzbank AG. Ongoing maintenance and support of ION MARKETVIEW product E-trading application and Configuration of ION gateways,
• Organise Co-ordination & build of the disaster recovery server configuration system. Co-ordination of systems fails over test and providing complete test documentation.
• Direct contact with the internal Dev and vendor ION Trading for troubleshooting and up-date application server, software updates new releases and components deployments.
• Raising and prioritising system/application faults and progressing these with the appropriate export knowledge or involve vendor and/or in-house developers when necessary, including incident management, problem management and release ITIL incident.
• Pro-active system monitoring and efficient resolution of environment and application problems,
• Tracing of the daily issues missing trade deliveries and price contributions to Bloomberg
• Perform morning defined by the operational procedures in place of System status

Allplan, Windows 8, Windows XP