freiberufler Solution Architect mit 10 Jahren ServiceNow Erfahrung in unterschiedlichen Bereichen (Teiva Systems) auf freelance.de

Solution Architect mit 10 Jahren ServiceNow Erfahrung in unterschiedlichen Bereichen (Teiva Systems)

zuletzt online vor wenigen Stunden
  • auf Anfrage
  • 85630 Grasbrunn
  • DACH-Region
  • uk  |  de  |  en
  • 22.10.2024

Kurzvorstellung

* BOOKED until May 23 but have contractors *
I create pivotal products that accelerate value for your employees & customers, educate your users, so you can continuously improve your operations & grow business. ITSM, ITOM, CSM, Custom. Since 2011.

Qualifikationen

  • Application Development3 J.
  • IT Service Management (ITSM)
  • ITBM
  • ITIL3 J.
  • ITOM
  • Managed Service
  • Servicenow6 J.
  • Solution Architektur

Projekt‐ & Berufserfahrung

ServiceNow Solution Architect for a German OEM (Festanstellung)
Kundenname anonymisiert, Stuttgart
5/2021 – 8/2021 (4 Monate)
Automobilindustrie
Tätigkeitszeitraum

5/2021 – 8/2021

Tätigkeitsbeschreibung

Planning, design and coordination of a technical and organisational split of ServiceNow application into two independent instances. Because client splitted his organisation, also all processes, roles, data, and integrations in ServiceNow must be separated.

As solution architect and technical team lead I coordinated technical planning, established coordination between organisational entities and supported the design and execution of the technical split.

Eingesetzte Qualifikationen

Servicenow

ServiceNow product architect and team lead (Festanstellung)
Kundenname anonymisiert, Düsseldorf
11/2020 – 6/2021 (8 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

11/2020 – 6/2021

Tätigkeitsbeschreibung

Client combines its expertise in conected supply chain, industrial automation and ServiceNow to offer its clients innovative applications on one platform. A set of various solutions aims to automate and streamline logistics and shopfloor in manufacturing area.

As product architect and team lead I defined the target solution architcture, implemented and maintained the custom application

Eingesetzte Qualifikationen

Servicenow, Shopfloor management

ServiceNow Lead Architect for a global insurance company
Kundenname anonymisiert, München
2/2020 – 3/2021 (1 Jahr, 2 Monate)
Versicherungen
Tätigkeitszeitraum

2/2020 – 3/2021

Tätigkeitsbeschreibung

Planning, design and coordination of a global rollout of service catalog and a custom self-service portal into all organisations of Allianz Partners (36 countries). The project includes design and implementation of services and workflows, reports, service portal.

As solution architect I led the developer team and designed and implemented target solution, ensured in time and quality implementation and maintenance.

Modules used: Request Fulfilment, Workflow Management, CMDB, CSDM, Service Portal, Asset Management

Eingesetzte Qualifikationen

Servicenow

ServiceNow Solution Architect for a German OEM (Festanstellung)
Kundenname anonymisiert, Stuttgart
1/2018 – 3/2021 (3 Jahre, 3 Monate)
Automobilindustrie
Tätigkeitszeitraum

1/2018 – 3/2021

Tätigkeitsbeschreibung

Multiple engagements for a German OEM during establishment of a central IT management platform to host and offer IT related services to the entire Daimler organisation globally.

Technologies used: Service Catalog, Request fulfilment, Service Portal, Knowledge Management, Custom Applications, CSDM, Major Incident Management, Integrations

As ServiceNow architect I ensured the knowledge transfer from central team into regional teams and clients, I prepared and facilitated trainings, established trustfull communication between various teams and core platform team.

Eingesetzte Qualifikationen

Servicenow

ServiceNow lead architect for a German audit and consultancy company (Festanstellung)
Kundenname anonymisiert, Berlin
5/2016 – 9/2016 (5 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

5/2016 – 9/2016

Tätigkeitsbeschreibung

Decommissioning of a proprietary ticketing tool, implementation and development of ServiceNow for ITSM processes.

As solution achitect and developer I configured and developed processes and features in scope, initial and recurring data integration. I prepared and fascilitated business analysis workshops and training. I planned cutover and hypercare phases.

Modules used: Incident, Request Management, Configuration Management, CMDB, Asset Management, Service Portal, SLAs, Reports and Dashboards

Eingesetzte Qualifikationen

ITIL, Servicenow

ServiceNow lead developer, technical consultant (Festanstellung)
Kundenname anonymisiert, München
12/2015 – 3/2016 (4 Monate)
Versicherungen
Tätigkeitszeitraum

12/2015 – 3/2016

Tätigkeitsbeschreibung

Design and implementation of a incident and data integration between ServiceNow and Remedy (via ESB Orchestra)

As ServiceNow lead developer, technical consultant I advised client on a best practice on a process and data integration, designed a target solution and build an MPV, documented user stories for a further implementation by in-house engineering team of a internal IT provider for a global insurance company

Eingesetzte Qualifikationen

JavaScript, Servicenow, SOAP

ServiceNow solution architect (Festanstellung)
Kundenname anonymisiert, Pullach
1/2014 – 4/2014 (4 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2014 – 4/2014

Tätigkeitsbeschreibung

Support and extention of a ServiceNow based service catalog for IT requests for a car leasing company

Eingesetzte Qualifikationen

JavaScript, Servicenow

ServiceNow Technical Consultant (Festanstellung)
Kundenname anonymisiert, Wolfsgraben
1/2013 – 12/2013 (1 Jahr)
IT & Entwicklung
Tätigkeitszeitraum

1/2013 – 12/2013

Tätigkeitsbeschreibung

Design and implementation of defect and release management on ServiceNow, decommissioning of existing tool, data integration and knowledge management.

As technical consultant I was designed and configured defect and release management applications, facilitated requirement workshops, trained users of the software company from Austria (software for IT automation)

Eingesetzte Qualifikationen

Application Development, JavaScript, Servicenow

ServiceNow implementation specialist (Festanstellung)
BSH Bosch-Siemens-Haushaltsgeräte GmbH, München
1/2012 – 12/2012 (1 Jahr)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

1/2012 – 12/2012

Tätigkeitsbeschreibung

Implementation and maintenance of global service management team.
Maintenance and extension of various integrations, e.g. with HP Service Manager.

Design, implementation and maintenance of a web-based dashboard with data extract from HP Service Manager and ServiceNow

Eingesetzte Qualifikationen

ITIL, JavaScript, Servicenow, XML

Associate Consultant ITSM & helpLine (Festanstellung)
SERVICEWARE SE, Köln
2/2009 – 5/2011 (2 Jahre, 4 Monate)
IT & Entwicklung
Tätigkeitszeitraum

2/2009 – 5/2011

Tätigkeitsbeschreibung

As Associate Consultant I was responsible for delivering high quality solutions based on the helpLine platform for clients of helpLine GmbH (Serviceware SE) in various industries in Germany and Switzerland.

Eingesetzte Qualifikationen

Application Development, ITIL, Microsoft SQL-Server (MS SQL), Oracle Database, Reporting, SOAP, Vbscript

Technical Sales & Distribution (Festanstellung)
Megasensor GmbH, Köln
2/2008 – 12/2009 (1 Jahr, 11 Monate)
Handel
Tätigkeitszeitraum

2/2008 – 12/2009

Tätigkeitsbeschreibung

As technical sales representative and automation advisory associate of industrial automation and sensor devices, I helped the company to grow and make it's name on the East European market.

Eingesetzte Qualifikationen

Automatisierungstechnik (allg.), Vorverkauf

Zertifikate

ServiceNow Certified Implementation Specialist Event Management
2021
ServiceNow Certified Implementation Specialist Discovery
2021
ServiceNow Certified Implementation Specialist IT Service Management
2021
ServiceNow Certified Application Developer
2021
Scrum Alliance Certified ScrumMaster
2017
ITIL v3 Foundation
2012
ServiceNow Certified System Administrator
2011

Ausbildung

Technische Informatik
Diplom (FH)
2008
Gummersbach

Über mich

K. is a ServiceNow solution architect and platform developer with a longstanding and deep experience in requirement analysis, solution design, effort estimation, implementation, and maintenance of ITSM, ITOM, ITBM, CSM and custom processes on the ServiceNow platform.

He has performed all aspects of platform architecture, low-code, no-code configuration. He was a part of global rollouts, product developments, and maintenance for clients in various industries since 2011. He has a deep knowledge of the platform capabilities, APIs and techniques to make a best design decision and do correct configuration. K. is a certified ServiceNow implementation specialist, Scrum Master and is experienced in the coordination and management of requirements. He was successfully leading implementation and support teams.


Experience
● Lead architect during the implementation and rollout of IT management processes on ServiceNow platform for various clients in compliance with solution best practices incl. requirement gathering, functional analysis, solution design, license impact analysis, lead implementation and maintenance teams
● Technical project management, transition & transformation, communication, facilitation of client workshops, trainings, and documentation
● Team lead and ServiceNow implementation specialist during establishment, extension, and maintenance of ITSM, ITOM incl. Discovery and Service Mapping, ITBM, CSM applications
● Platform configuration, extension, and maintenance incl. core capabilities like Script Includes, Business Rules, Jelly Scripts, Forms, Glide APIs, Workflows, Flows, Integrations, Webservices, SLAs, Service Portal, Probes, Schedules etc. under current good practices
● Design and Development of Custom Applications, Service Portals, Mobile Apps, Virtual Agents, and complex platform and data integrations
● Advisor of ServiceNow architecture principles, quality standards and developer guidelines as part of global platform governance and community of excellence for different clients
● Product owner, product architect and lead developer of various digital products and assets for GRC, logistics, and manufacturing
● Project experience in industries: Automotive, Manufacturing, Finance, Insurance, Software, Travel & Transportation

Weitere Kenntnisse

ServiceNow ITSM, ITOM, ITBM, Discovery, Event Management, Workflow Engine, RETS/SOAP Integrations, CMDB, CSDM, CSM, Glide APIs, Service Portal, Mobile Applications, Custom Apps, Script Includes, Business Rules, Jelly Scripts, Form Design, ServiceNow ACL/Access Management

Persönliche Daten

Sprache
  • Ukrainisch (Muttersprache)
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
DACH-Region
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
2040
Alter
41
Berufserfahrung
15 Jahre und 9 Monate (seit 02/2009)
Projektleitung
5 Jahre

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