Projectmanager / Product Owner

6/2021 – 12/2022

supported and continuous analysed the relevant customer journey's touchpoints and recommended actions to opimate the customer journey/customer satisfaction | I conceived the requirements/user stories from the customer's perspective for the company's own CRM system, formulated and tested bugs, stories and releases, as well as conducted functional tests under usability aspects,
created application,- system,- and process,- documentation to increase productivity, onboarded new employees in the customer care & sales team

Requirements Management, CRM (Customer Relationship Management), Jira, Kundendienst, Projektleitung / Teamleitung (IT), Testen

4/2018 – 3/2022

relaunch of the website: planned, implemented and controlled the relaunch of the website: forumulated technical requirements for the website with taking into account current digital trends and usability, tested the implemented functions, bugs, stories and releases, prepared working sessions and decision documents, interfaced to team, management and developer.

public Wifi Bremen city: planned and controlled the hotspot setup for the public wifi network "Free Wifi Bremen City" in the city center of Bremen, analysed the current status and defined the scope of services as well as technical requirements for the Wifi network in cooperation and coordination with a wifi consultant, was responsible for the acquisition of site partners for the installation of wifi- antennas. prepared and drafted the tender documents in the national competitive bidding. This included announcing the tender, evaluation of bids, and awarding of contract.

events digitalization: concepted, planned and implemented events in terms of digitalization

online marketing: online marketing campaigns | content management, management of the social media channels, researched and evaluated market trends and innovations in online marketing , SEO,

Anforderungsspezifikationen, Digital Marketing, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Test Management