IT-Consultant | Business Analyst | RPA Specialist
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- 22119 Hamburg
- auf Anfrage
- | en
- 28.12.2023
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
6/2022 – offen
Tätigkeitsbeschreibung
As an experienced process analyst and digitalization expert, I successfully restructured and digitized the one-day delivery process for a logistics client. By utilizing BPMN process modeling techniques and developing Microsoft Power Automate Desktop, I was able to make the process more efficient and help the client meet their service level requirements.
One of the challenges was that the client received up to 250 emails per day from end customers with complaints, damage reports, and inquiries about shipments. To effectively handle this volume of emails, I automated the process and developed a robot that runs 24/7 every day.
In addition to automating the one-day delivery process and developing the robot, I also used Power BI to create a promising dashboard that visualizes key business information. This dashboard allows for a comprehensive evaluation of driver performance and the performance of all locations of the logistics company.
By integrating Power BI into the automated process, the client was able to quickly and easily monitor important performance metrics and better understand how their drivers and locations are performing. This helps the client make more effective decisions and optimize their company's performance.
Overall, through the use of BPMN process modeling techniques, the development of Microsoft Power Automate Desktop, and the use of Power BI, I was able to provide a comprehensive package of solutions for the client. This helps the client make their business operations more effective, meet their service level requirements, and satisfy their customers.
Powerapps, Microsoft Power Automate, Power Bi, MS Office (Anwenderkenntnisse), Business Analysis, Business Development
1/2022 – offen
TätigkeitsbeschreibungRPA Developer, RPA Business Analyst, RPA Process Mining, Project-Management
Eingesetzte QualifikationenBusiness Analysis, Confluence, Microsoft Power Automate, MS Office (Anwenderkenntnisse), Pega Robotic Process Automation (RPA), SAP HANA, Scrum, Uipath
1/2021 – 12/2021
TätigkeitsbeschreibungRPA Developer, Process Analyst
Eingesetzte QualifikationenBluePrism, Confluence, CRM Beratung (allg.), Enterprise Resource Planning, SAP S/4HANA
Zertifikate
Ausbildung
Hamburg
Über mich
In my work, I specifically concentrate on process analysis, restructuring, and ultimately the digitalization of end-to-end processes or component processes. I help my clients optimize their business processes and integrate digital technologies to take their company to the next level.
With my experience as a Business Analyst and RPA Developer, I have a deep understanding of my clients' requirements and challenges. I work closely with them to understand their goals and develop tailored solutions that meet their needs.
Overall, I offer a comprehensive range of solutions to improve my clients' business processes and implement digital technologies that support their business objectives.
Weitere Kenntnisse
My focus is on automating business processes through the use of RPA technologies. I work closely with my clients to understand their requirements and develop customized solutions that optimize their business processes and improve efficiency.
With my knowledge of various RPA tools and technologies, I can offer a wide range of solutions that are tailored to my clients' specific needs.
Persönliche Daten
- Punjabi (Muttersprache)
- Englisch (Fließend)
- Europäische Union
- Schweiz
- Vereinigte Staaten von Amerika
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