Management, Operational Excellence, Scrum-Master, Six Sigma Black Belt
- Verfügbarkeit einsehen
- 5 Referenzen
- 80‐140€/Stunde
- 12103 Berlin
- Weltweit
- de | en
- 17.03.2023
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
4/2022 – 9/2022
Tätigkeitsbeschreibung
- Implementing of a KPI framework for HR
- Identification and implementation of KPI measurement system
Business Analyse, Business Development, Projektmanagement, Strategische Unternehmensplanung
11/2021 – 12/2022
Tätigkeitsbeschreibung
- The project aims to design a new operating model for internal services to make them more transparent, simpler, faster, more available, more
consistent and more reliable. Overall, the user experience is to be
significantly improved.
- Introduction of ServiceNow
Business Analyse, Business Development, Projektmanagement, Stakeholder-Analyse, Strategische Unternehmensplanung
3/2021 – 8/2021
Tätigkeitsbeschreibung
- evaluating my own business idea (software for managing your business)
- my goal was to bundle all essential parts of a company (vision, people, data, process, progress, issues) in one tool to make the management of the company easier
- using business model canvas (and friends)
- participant at startupschool.org from Y Combinator
- talking to potential co-founders and clients
- building different MVPs to find product-market fit
- realized that the technology is not ready for the product
Business Development, Lean Startup, Management (allg.), Projekt - Start-Up-Workshop, Prozessberatung, Prozessmanagement, Six sigma, Unternehmensgestaltung, Unternehmensstrategie, Unternehmenszielsetzung
4/2020 – 3/2021
Tätigkeitsbeschreibung
- managing the operations of a big eCommerce client in a financial service company
- invoice purchase, direct debit, pay
- debtor management, call center, support center, outbound sales
Overall responsible for:
- 6 directs, > 400 employees, 4 locations, 3 countries
- documentation, quality, processes
- continuous improvement
- KPI and SLA
- forecasting and staffing
- profitability
- prioritize projects, development, new locations, etc.
- lead and steering complex projects
- strategic development of operations
- report to C-Level
- internal stakeholder management
- coordination of product improvements with the product team
- audit management
- manage services
Business-to-business (B2B), Business-to-Consumer (B2C), Call Center, Confluence (Atlassian), Debitorenbuchhaltung, Fakturier- / Mahnwesen, Jira, Management (allg.), Microsoft Office 365, Outsourcing, Projektleitung / Teamleitung, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Service-Level-Management (SLA), Service Management, Shared Service Center, Strategische Unternehmensplanung
6/2019 – 4/2020
Tätigkeitsbeschreibung
- manage customer service and back office of the first B2C brand of AFS
- ensure customer centricity
- connection between operations and product management
- project management: new customer service software (Zendesk), automate back office tasks (automate own legacy system),
- ensure documentation, quality, processes and SLA
- ensure operations (hiring, staffing, etc.)
Business-to-business (B2B), Business-to-Consumer (B2C), Business Development, Call Center, Debitorenbuchhaltung, Jira, Management (allg.), Outsourcing, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Qualitätsmanagement (allg.), Service-Level-Management (SLA), Service Management, Shared Service Center
2/2018 – 6/2019
Tätigkeitsbeschreibung
- debtor management, dunning, debt collection management for an energy supplier
lead a team of six direct reports and in total ca. 60 employees
- responsible for managing the team and the account
- contract negotiation with the client
- project management, e.g. introducing of a scorecard, knowledge transfer
- continuous improvement of processes, e.g. introduction of RPA
- ensure process documentation and quality checks
- KPI and SLA management
- ensure recruiting and correct staffing
Business Development, Confluence (Atlassian), Debitorenbuchhaltung, Jira, Lean Management, Management (allg.), Microsoft Office 365, Outsourcing, Projekt-Qualitätssicherung, Projektmanagement - Personalentwicklung, Projektmanagement - Vertragsmanagement, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Recruiting, Service-Level-Management (SLA), Shared Service Center, Six sigma
9/2016 – 1/2018
TätigkeitsbeschreibungProject management, data analysis, prepare and lead decision finding process, support of new countries integration in the existing team
Eingesetzte QualifikationenBusiness-to-business (B2B), Business Development, Business Plan, Finanzierungsmodelle, Jira, Microsoft Office 365, Motivation Projektteams, Motivationsanalyse, Projektleitung / Teamleitung
Zertifikate
Ausbildung
WWU Münster
Flensburg
Über mich
LinkedIn: -Hyperlink entfernt-
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Europäische Union
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