Management, Operational Excellence, Scrum-Master, Six Sigma Black Belt
- Verfügbarkeit einsehen
- 5 Referenzen
- 80‐140€/Stunde
- 12103 Berlin
- Weltweit
- de | en
- 17.03.2023
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
4/2022 – 9/2022
Tätigkeitsbeschreibung
- Implementing of a KPI framework for HR
- Identification and implementation of KPI measurement system
Business Analysis, Business Development, Projektmanagement, Strategische Unternehmensplanung
11/2021 – 12/2022
Tätigkeitsbeschreibung
- The project aims to design a new operating model for internal services to make them more transparent, simpler, faster, more available, more
consistent and more reliable. Overall, the user experience is to be
significantly improved.
- Introduction of ServiceNow
Business Analysis, Business Development, Projektmanagement, Stakeholder-Analyse, Strategische Unternehmensplanung
3/2021 – 8/2021
Tätigkeitsbeschreibung
- evaluating my own business idea (software for managing your business)
- my goal was to bundle all essential parts of a company (vision, people, data, process, progress, issues) in one tool to make the management of the company easier
- using business model canvas (and friends)
- participant at startupschool.org from Y Combinator
- talking to potential co-founders and clients
- building different MVPs to find product-market fit
- realized that the technology is not ready for the product
Business Development, Lean Startup, Management (allg.), Projekt - Start-Up-Workshop, Prozessberatung, Prozessmanagement, Six sigma, Unternehmensgestaltung, Strategisches Management, Unternehmenszielsetzung
4/2020 – 3/2021
Tätigkeitsbeschreibung
- managing the operations of a big eCommerce client in a financial service company
- invoice purchase, direct debit, pay
- debtor management, call center, support center, outbound sales
Overall responsible for:
- 6 directs, > 400 employees, 4 locations, 3 countries
- documentation, quality, processes
- continuous improvement
- KPI and SLA
- forecasting and staffing
- profitability
- prioritize projects, development, new locations, etc.
- lead and steering complex projects
- strategic development of operations
- report to C-Level
- internal stakeholder management
- coordination of product improvements with the product team
- audit management
- manage services
Business to Business, Business-To-Consumer, Call-Center, Confluence, Debitorenbuchhaltung, Fakturier- / Mahnwesen, Jira, Management (allg.), Microsoft Office 365, Outsourcing, Projektleitung / Teamleitung, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Service-Level-Management (SLA), Service Management, Corporate Services, Strategische Unternehmensplanung
6/2019 – 4/2020
Tätigkeitsbeschreibung
- manage customer service and back office of the first B2C brand of AFS
- ensure customer centricity
- connection between operations and product management
- project management: new customer service software (Zendesk), automate back office tasks (automate own legacy system),
- ensure documentation, quality, processes and SLA
- ensure operations (hiring, staffing, etc.)
Business to Business, Business-To-Consumer, Business Development, Call-Center, Debitorenbuchhaltung, Jira, Management (allg.), Outsourcing, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Qualitätsmanagement (allg.), Service-Level-Management (SLA), Service Management, Corporate Services
2/2018 – 6/2019
Tätigkeitsbeschreibung
- debtor management, dunning, debt collection management for an energy supplier
lead a team of six direct reports and in total ca. 60 employees
- responsible for managing the team and the account
- contract negotiation with the client
- project management, e.g. introducing of a scorecard, knowledge transfer
- continuous improvement of processes, e.g. introduction of RPA
- ensure process documentation and quality checks
- KPI and SLA management
- ensure recruiting and correct staffing
Business Development, Confluence, Debitorenbuchhaltung, Jira, Lean Prozesse, Management (allg.), Microsoft Office 365, Outsourcing, Projekt-Qualitätssicherung, Projektmanagement - Personalentwicklung, Projektmanagement - Vertragsmanagement, Prozessmanagement, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Recruiting, Service-Level-Management (SLA), Corporate Services, Six sigma
9/2016 – 1/2018
TätigkeitsbeschreibungProject management, data analysis, prepare and lead decision finding process, support of new countries integration in the existing team
Eingesetzte QualifikationenBusiness to Business, Business Development, Business Plan, Finanzierungsmodelle, Jira, Microsoft Office 365, Motivation Projektteams, Motivationsanalyse, Projektleitung / Teamleitung
Zertifikate
Ausbildung
WWU Münster
Flensburg
Über mich
LinkedIn: -Hyperlink entfernt-
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Europäische Union
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