Business Analyst

4/2017 – 4/2018

Managing collection projects, coordinating business units, vendor business
analyts and vendor developers.
Requirement gathering, eliciting from business units, defining scope, managing and monitoring scope during project execution. Preperation of business analysis documents, use cases and work flows.
Preparation of detailed test scenarios and executing test cases.
Managing user acceptance tests.
Tracking defects.
Training users.
Incident and problem management for production issues.
Coordination of related teams to solve issues.
Managing monthly closing process.
Deep knowledge on collection processes and monthly closure processes.
Reporting with PL/SQL procedures and Oracle SQL queries.

Business Analysis, PL/SQL, Requirement Analyse, Testen, Versicherungen (allg.)

4/2013 – 4/2015

Business analyst on life and pension insurance.
Managing pension projects, coordinating customer units and internal
developers.
Requirement gathering, eliciting from business units, defining scope, managing and monitoring scope during project execution. Preperation of business analysis documents, use cases and work flows.
Worked with 3 insurance companies in Istanbul.
Preparation of detailed test scenarios and executing test cases.
Managing user acceptance tests.
Tracking defects.
Training users.
Deep knowledge on underwriting and collection processes.

Business Analysis, Schreiben von Dokumentation, Lebensversicherung, Testen

3/2010 – 3/2013

I was working digital transformation projects of payment systems in collection journey.
We were automatisating their manuel processes with software development.
I was gathering and eliciting requirements from business units.
I was preparing use cases, business analyses, test cases and supporting user acceptance tests.
Also I was designing data structure and I was preparing user stories and training business units.
Managing collection projects, coordinating business units, internal developers.
Requirement gathering, eliciting from business units, defining scope, managing and monitoring scope during project execution.
Preperation of business analysis documents, use cases and work flows.
Preparation of detailed test scenarios and executing test cases.
Managing user acceptance tests.
Tracking defects.
Training users.
Incident and problem management for production issues.
Coordination of
related teams to solve issues.
Deep knowledge on collection processes.
Reporting with PL/SQL procedures and Oracle SQL queries.

Business Analysis, Schreiben von Dokumentation, PL/SQL, Projektmanagement - Selbstmanagement, Testen