Genesys Pure Engage Consultant
- Verfügbarkeit einsehen
- 1 Referenz
- 75‐90€/Stunde
- 69300 Sapes Rodopi
- DACH-Region
- tr | de | en
- 07.05.2024
Kurzvorstellung
• Supporting internal/external genesys teams
• Customer communication
• Troubleshooting , log analysis, ticket/incident management with the genesys pure engage environment
Auszug Referenzen (1)
"Sehr gute Leistung, zur vollsten Zufriedenheit."
8/2018 – 8/2022
Tätigkeitsbeschreibung
Genesys Projects Concept, Deployment, Documentation and Tests
Ticket/Incident management, log analysis, troubleshooting
Management of genesys Team member,
Call-Center, Systems Engineering
Qualifikationen
Projekt‐ & Berufserfahrung
8/2018 – 8/2022
Tätigkeitsbeschreibung
Genesys Projects Concept, Deployment, Documentation and Tests
Ticket/Incident management, log analysis, troubleshooting
Management of genesys Team member,
Call-Center, Systems Engineering
2/2017 – 8/2018
Tätigkeitsbeschreibung
✓ Hurriyet Emlak (Top 2 online real estate agency in Turkey)
• Technical architect and the technical project lead of the whole project
with :
- Inbound, sip server
- Backoffice agent deployment
- Realtime and historical reporting
• 25 Agents, 75 back-office workers
✓ BNP Paribas Fortis/Belgium
• Click2Call Project
• We are used GMS (Genesys Mobile Services) for storing mobile
interaction data in the Cassandra.
• GVP used for match-interaction services of GMS
• IRD used for routing by business rules and adding/modifying
attached data
Call-Center
12/2016 – 2/2017
Tätigkeitsbeschreibung
• Genesys Info Mart: Production HA deployment, implementation, integration,
troubleshooting
• Business Object: Installation, troubleshooting
• GVP: Deployment, implementation, integration, troubleshooting, creating
Logical Resource Groups, IVR Profiles and DID Groups
Call-Center, Red Hat Enterprise Linux (RHEL)
1/2010 – 12/2016
Tätigkeitsbeschreibung
✓ Leading the team by deployment, implementation or integration of the projects
✓ Leading all meetings, presentations, product demonstrations at all levels
✓ Responding to RFIs,RFQ,RFPs
✓ Professional Services
✓ Business analysis
✓ System design
✓ POC & test & production installations
✓ Development complex IVRs and strategies
✓ Troubleshooting
✓ Maintenance
✓ Consultancy
✓ Training end users & system admins
✓ Preparing instruction sets, manuals
Call-Center, System Analyse, Systems Engineering
4/2008 – 12/2009
Tätigkeitsbeschreibung
✓ Developing Intranet (PHP & MySql) ve Internet applications
✓ Creating company presentation documents
✓ Responsible for CISCO PBX and Firewall maintenance
Firewalls, Router / Gateways, Webdesign
12/2006 – 3/2008
Tätigkeitsbeschreibung
• Support of whole PC and network infrastructure
• Windows 2003 domain management
• Maintenance of Genesys servers and network components
• Maintenance of Netscreen VoIP switches
• Installing Nortel IP Phones
• Support, administration of VoIP and Data lines between Turkey and Germany.
Active Directory, DNS, SQL, Systemadministration (allg.), Systems Engineering
11/2004 – 5/2006
Tätigkeitsbeschreibung
• Implementing network infrastructures for companies
• Helpdesk support for customers' servers , networks,
• Web design and support for Internet applications
• Hardware provider
• Several IT trainings
1st Level Support / UHD, Netzwerk-Sicherheit, Webdesign
2/2002 – 10/2004
Tätigkeitsbeschreibung
• Web design and support for Internet applications
• Hardware/Server maintenance
Server Administration, Webdesign
Zertifikate
Ausbildung
Istanbul
Über mich
in verschiedenen Rollen in genesys Engage-Projekten zu arbeiten.
Meinen Antrieb hole ich aus meiner Neugier und dem Streben, meine Leistungen in bessere Kundenzufriedenheit immer weiter zu verbessern.
Mein Ziel war es immer, gute Eindrücke von den Unternehmen zu hinterlassen, die ich verlassen habe.
Ich bin bereit, in jedem Projekt, das ich beginne, die dafür erforderliche Menschlichkeit, Ausdauer, Recherche und Arbeit zu zeigen.
Weitere Kenntnisse
Reporting, CCPulse Templates, Infomart und ICON deployment, Blue-Prints für Micro Strategy Reports aus DB Queries.
Routing und Voice Applikationen mit Composer entwickeln.
Persönliche Daten
- Türkisch (Muttersprache)
- Deutsch (Fließend)
- Englisch (Fließend)
- Europäische Union
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