IT Support and System Administrator

1/2023 – offen

First and second level support provided for 500 user. On daily basis working on SSCM, AC, Outlook, Workplace, shared folders, shared drives. Laptop /desktop windows and software installation and repair.
Service now ans SLA. User mangelt in AAD, Exchange, intune MDM and SCCM.
Hardware installation troubleshooting and replacement.

Sustainable supply chain management (SSCM), Forefront Protection 2010 for Exchange Server (FPE), Android, iOS, Windows 10, Windows Server (allg.)

7/2021 – 12/2022

Installation and configuration of MS windows through USB images, managing users’ profile in active directory. Installation and troubleshooting MS office 365, Adobe, Cisco client VPN, printers, Symantec antivirus, and other related software.
Work as a helpdesk in Service-Now ticketing system, provide remote support to home office users using VPN, MS teams and telephone calls.
Replacing hardware and patching. IT related items inventory and make request for new purchases. Smartphone’s setup and configuration, creating Apple ID, adding company email account, backup users contacts, and files.

Adobe Creative Suite (CS), Windows 10, Windows 7, Active Directory, System Center Configuration Manager, Rollout Techniker, Token Ring, VPN, Microsoft Office 365

1/2007 – 12/2023

Supervising the IT department including system administrator, IT assistants, helpdesk and inventory.
In charge of DNS, DHCP, Domain Controllers, Exchange, file sharing, print server, Cisco ASA firewalls, Cisco switches, routers, access points, bandwidth management, ticketing system.

Active Directory, Corporate Design, DNS, Forefront Protection 2010 for Exchange Server (FPE), Informationslogistik, IIS, Microsoft System Center Operations Manager (SCOM), System Center Configuration Manager, Supply-Chain-Management (SCM)