Linux Server Administrator

7/2018 – 6/2020

ERP (Enterprise Resource Planning) Specialist at MTN Irancell for planning, debugging, resolving, and training EAM (Enterprise Asset Management) processes. Actively participate in migration Change from Hardcat (Asset Management Software) application to IFS (Enterprise software for ERP, EAM, and FSM) by making basic data appropriately, planning and writing required Bash scripts. Provide needful training material document to implement an effective source to the customers, specialists a,nd managers. Support and maintenance jobs in front-end and back-end for probable problems which are faced by cucustomers. Tune, load balance and maintenance activities for related servers in case of need regarding Operating System, Database , and Application layers.

Enterprise Resource Planning

3/2017 – 6/2018

Linux System Administrator at Saman Bank to maintain Linux-based servers in UAT (User Acceptance Test), Pre-production, and Production environments. Support Java-based applications, Install and implement banking software, debug and solve software programs through platform layer, inspect and configure software applications, prepare Linux servers. Develop shell scripts for different purposes like transferring kinds of file formats between servers and automating installing new versions or patches applications on the servers.

Red Hat Enterprise Linux (RHEL)

5/2011 – 5/2016

IT Quality Assurance Incident Manager at MTN Irancell for taking the lead on cooperating with all IT Application Managers and Team leaders and cooperating with them to address issues on a timely manner, Manage project quality under handling the process of resolve issues, Effective leadership on working with IT Vendors and chair the daily Incident Management meeting, Special consideration and following the bundles include their projects and CERs as a part of Quality Assurance team closely for ensuring their feasibility for moving to the live environment in appropriate situation based on SDLC and minimum issues, Review the special URSs as architecture point of view to find the needful clarifications and compare them to handle the probable issues, Monitor the process of resolving incidents and following escalation process if required, Supply statistics to management for trend analysis, Maintain and improve the incident management process, Produce regular and accurate management reports on Incident Management measurements, Regular audit of ITSM tool for incident management to make sure there’s no outstanding incident and also all incidents are properly logged and in correct status and on the other hand followed up by the IT support team properly, Recognize Tecnotree applications for understanding and investigating the issues, Establish and maintain communication with all customers of IT which includes internal IT staff and also other divisions of MTNIrancell.

IT Service Management (ITSM), Total-Quality-Management