Business Manager, Projektleiter, Senior Consultant

12/2018 – offen

• Leverage business opportunities in Europe, Africa and Middle East.
• Provide senior management of all aspects of the company's operations.
• Develop business strategies, set strategic objectives, measure progress systematically.
• Provide expertise in Business Process Outsourcing and resource planning for e.g. Financial Services, Consular Services, Call Centres, Face to Face service centres.
• Prepare business plans and monitor progress to ensure the company attains its objectives as cost-effectively and efficiently as possible.
• Manage tender processes & projects for international clients

Mehrprojektmanagement, Business Development, Business Plan, Kostenoptimierung, Strategisches Management, Kundendienst

2/2014 – 12/2018

• Provided strategic leadership for 33 offices in 25 countries and 250 employees in Sub Saharan Africa
• Fully responsible for operations within SSA
• Full financial and legal responsibility within SSA
• Managing Director TLScontact Nigeria and Ethiopia
• New business development - expansion of footprint to Central, East, West Africa
• Client relations - managed key client relationships
• Legal compliance for 9 TLScontact entities in Africa
• Advised clients on the digital landscape and made recommendations to transform their business
• Lead digitisation transformation for government clients UK and France
• Financial performance - Fully responsible for financial results of the region Designed and launched new products to increase top line growth. Optimized operating expenses to improve cost-to-income ratio
• Oversaw the preparation of the annual report and accounts of the company
• Multinational teams - promoted seamless operations amongst decentralized departments
• Project management – managed, planned, delegated & controlled
• Setup and management of call centres across the region
• Represented SSA to the Board of Directors

Risikomanagement (Finan.), Zielkostenmanagement, Regulatory Affairs, Change Management, Prozessmanagement, Personalführung, Projektmanagement, DIN EN ISO 9001, Account Management, DIN EN ISO 27001

11/2010 – 1/2012

• Established a high-end boat import business, managed business planning, branding, international product sourcing, pricing, supplier relationships, and marketing
• Planned and scheduled transportation, managed all import and export documentation
• Designed and developed website, managed SEO and PPC campaigns

E-Commerce, Auf-/Ausbau Ex- / Importorganisation, Marketing

7/2006 – 1/2014

• Directed and controlled the company’s operations and give strategic guidance to ensure that the company achieves its mission and objectives
• International pharma product sourcing & negotiation of exclusive distribution rights
• Import/ Export/ Supply Chain/ Logistics/ Demand Planning
• Established pharmaceutical sales force & set sales targets
• Managed a national sales team calling on doctors, pharmacies, wholesalers and hospitals
• Established and maintained effective formal and informal links with major customers and medical
manufacturers, relevant government departments and agencies, local authorities, key decision-
makers and other stakeholders generally
• Provided leadership and strategic direction to the Pharma business, recruiting, motivating and
developing to support the growth in the Pharma sector nationwide.
• Marketing – management of branding & developed market strategy for Southern African region
• Support Sales and Account Management on RFPs and/or presentations or discussions with clients.
• Business Development - led business expansion into other countries by delivering product
presentations to potential investors and strategic alliances

Beschaffungsmanagement, Markterschließung Import und Export, Supplier Relationship Management (SRM), Supply-Chain-Management (SCM), Regulatory Affairs, Lean Startup, Business Development, Account Management

9/2002 – 2/2006

• Full operational responsibility for the Digital Print unit of a Austria’s leading printing company
• Independent management and controlling
• Timely execution of sales orders
• Service and maintenance of print production machinery as well as coordination of external technicians
• Material warehousing and stock management
• HR and technical training

Filmen, Beschaffungsmanagement, Inventurmanagement, Reparaturmanagement, Demand Management