Senior Organizational Change Management Consultant

8/2014 – 9/2015

Supported the company goal (of ‘helping companies develop talent and master change’) by developing effective strategies and providing project leadership across the organization to build and empower high performing teams and ensure the smooth, efficient and successful completion of multiple projects throughout their full project life cycles
• Developed and implemented end-to-end project plans working from solution request forms (SRF) and leveraged available resources to provide clients with customized performance solutions while ensuring successful project delivery and sustainable business results
• Conducted project kick-off meetings, communicating individual roles and project expectations while collaborating with managers, team members and other stakeholders to leverage the creative, technical and business expertise as required for projects
• Created and sustained an environment that is conducive to peak level employee performance and provided oversight to ensure project benchmarks were met
• Oversaw project progress and the broader change agenda associated with the project and acted as a change leader to facilitate process and continuous improvement within the company
• Prioritized and managed own workload and the workload of project team members in order to deliver quality results and meet timelines; managed an external database of resources to deliver project deliverables
• Proactively engaged with key internal and external (client) stakeholders across the full spectrum of project impact to understand needs, change readiness, training efforts required and appropriate communication touch points required to make the change process comprehendible and win support
• Ensured project templates are maintained based on project charter, timelines and approvals
• Supported change management within client companies by developing and implementing training programs and workshops to captivate, empower, and guide their employees along a strategic path of transformation
• Working with HR Training to conduct a skills gap analysis and plan training based on new and /or redefined job rolesdevelop communication materials and make prese
• Facilitated project management status meetings with manager, project management; ensured project status reports are maintained up to date and accurate and circulated to stakeholders as agreed
• Applied excellent planning, organization and communication skills to track change mandate as well as project scope, time and budget and ensured work is completed on time and within budget

Schulung / Training (IT), Change Management, Einführung Projektmanagement, Mehrprojektmanagement, Projektleitung / Teamleitung

1/2011 – 8/2014

Applied a structured methodology to managing the entire client base of the company using project management principles to create roadmaps, company goals and actionable deliverables for accounts within a wide range of industries e.g. electronics, construction, and IT
• Developed excellent client relations, gathered business requirements and created strategies and plans to support their businesses
• Implemented and set up bookkeeping systems and processes, and maintained filing system, invoicing, payroll and monthly bank reconciliation
• Ensured system and process compliance
• Enabled companies to acquire superior visibility over corporate data so they could make sound decisions and create a more effective and efficient organization while still controlling costs

Change Management, Projektmanagement

8/2007 – 4/2009

Ensured the successful rollout of SAP business application (such as ERP, CRM, BW and HCM) support by leading, planning and delivering projects with full control of change mandate and project scope and the accountability of following agreement of the project and attaining project profitability
• Managed and oversaw multiple full life cycle projects, coordinating both IT and Business team members within a complete project team together with client relations; used appropriate stakeholder management techniques to facilitate project progress
• Oversaw the scoping, planning, budget, governance, and deliverables within project constraints (scope, budget, time) while engaging in delivery and specialist consulting in areas such as governance, PMO, value management and delivery roadmaps
• Identified communication needs and developed communication plans, tactics and messages
• Conducted change readiness and stakeholder assessments, identifying high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach
• Defined and verified service level agreements (SLAs) for each account and provided frequent updates and transparency reports to key stakeholders
• Collaborated with key stakeholders to identify and anticipate potential resistance to change, and develop proactive counter strategies to foster a positive acceptance of change
• Rolled out change management plans and trained stakeholders throughout client organizations

Projektleitung / Teamleitung (IT), SAP Beratung (allg.), IT-Outsourcing-Konzepte, Mehrprojektmanagement

2/2005 – 7/2007

Exceeded quality expectations and ensured a high level of client satisfaction by managing small and medium sized end-to-end projects to meet time and budget guidelines
• Managed projects of a high priority which spanned functional areas and involved external stakeholders and partners using best practice standards in project and change management to achieve project success
• Ensured business requirements were clearly identified, prioritized and satisfied by appropriate technical and business process solutions; provided thought leadership and execution of best practices across metrics throughout the impacted areas of the enterprise
• Empowered and encouraged staff performance throughout the project lifecycle by acknowledging individual and team achievements and milestones
• Ensured the customer was appraised of solutions and releases, and drove the integration and maintenance of change management practices to meet their business needs
• Successfully implemented applications such as SAP CRM Audit Management, and SAP HCM Employee Self Services and Manager Self Services, including a major project for PwC complete with employee training
• Kept abreast of new and developing change management practices and trends and identified ways of incorporating into the environment
• Functioned as a Thesis Advisor and Mentor to graduate-level students

SAP CRM, SAP ABAP, SAP HR / SAP HCM, Projektleitung / Teamleitung

10/2003 – 1/2005

Demonstrated a passion for customer service and outstanding analytical skills while functioning as part of a winning team to maximize customer value
• Analyzed business requirements such as functional and technical requirements, information need, and business processes by conducting information-gathering sessions with clients
• Documented and mapped business requirements to SAP business processes; recommended the selection of appropriate SAP business processes to meet client requirements and compliance standards
• Designed and developed test plans for executing unit, integration, system/acceptance testing in order to ensure the solution met the business requirements
• Coordinated the execution of project tasks for sub-projects, including staffing strategies and budgets while working under the pressure of tight project deadlines
• Assisted project team with the establishment and tracking of measurable success criteria
• Implemented SAP CRM Audit Management and FI-CA application; prepared and delivered training to client end-users

SAP CRM, SAP FI-CA, Projektdurchführung