Projekt & Change Mgmt / Innovation Mgmt

6/2021 – 10/2022

Managed Transformation and Change Mgmt Project along S4 HANA implementation for Energy & Utility Services
Led change management masterclasses #workdifferent for “Communication Efficiency”, ”Upskill consulting expertise” and “Optimize work load” for Energy & Utility Services

Design Thinking, Kommunikation (allg.)

4/2018 – 12/2022

Led Patient-Centered Research + Design for Digital Health App Development “Breast Cancer”
• Led Branding + Storytelling + Content Creation for the Digital Health Projects “Breast Cancer” and “Project Pregnancy”. Production of Video Content for both projects.

Corporate Design, Projektleitung / Teamleitung (IT), Projekt - Berichtswesen, Projekt - Start-Up-Workshop, Design Thinking

4/2003 – 10/2019

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found in reference description 0[...], Director Digital Innovation Consumer Industries 2016- 2020
Led the development of a showcase for a retail customer using HCP and Hybris –Yaas services. Starting out of a green field with innovative ideas and resulted in solutions for stores and mall management consumer-oriented experience with SAP technology in front and backend. Leading many Design Thinking Workshops with clear goal definition to protect the future and ensure the power to compete for our customers.
[...], Customer Officer, Customer Engagement Cloud 2014- 2016
Headed the transition and adoption of our first customers into the cloud with smooth enablement. Responsible for the successful collaboration with all stakeholders, development and cloud delivery in order to advise best practices and ensure customer engagement.
[...], Customer Officer, Office of the CEO 2011- 2014
Drove customer intimacy and engagement to accelerate revenue growth and manage our multi-year commitments with strategic accounts within the Application Board Area. Key priorities were to ensure incremental growth and fast adoption of innovations and new solutions. In this role, I was the main contact for all sponsored customers and managed all critical customer situations. Held close contact with account executives, account teams and customers to enhance customer loyalty and share best practices that improve customer engagement.
[...], Product Manager, Solution Designer 2003- 2011
Responsible for the integration of SRM processes into ERP Procure2pay process. In charge of successful shipment of “Procure2Pay” content to customers. Outstanding results during the redesign of all business scenarios and functionality within the MIC (Management of Internal Controls), Risk Management (GRC), and Order2Cash applications including end-user validation and training.

E-Procurement, Logistik (Allg.), Wirtschaftsinformatik, Projektleitung / Teamleitung (IT), Projektmanagement