Sr. Experience Designer (UX | CX | EX)

Hi there, I‘m a passionate Experience Designer and tea addicted travel enthusiast based in Frankfurt/Main, Germany.

• Customer Experience
• Ideation
• Konzeption
• Prototyping
• Scrum
• User Experience (UX)
• Wireframes

Inspired by a continuously transforming world, I innovate and create digital services and products with focus on turning complex business requirements into human-centric and value-driven solutions.

For more than a decade, I've been lucky enough to work on challenging agile projects (B2C, B2B, B2E) for clients such as BMW, Deutsche Bahn, Lufthansa, Audi, DHL, Novartis, Berlitz and Nestlé.

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What I do:

* Analyzing requirements, gaining deeper insights and identifying any risks
* Discovering innovation opportunities (competitive benchmarking)
* Uncovering customers needs (jobs-to-be-done)
* Developing personas, use cases and flows
* Mapping customer journeys
* Defining the minimum viable product (MVP)
* Optimizing UX within different development approaches (including Agile)
* Defining and preparing user stories
* Turning insights into solutions (ideation, co-creation)
* Shaping concepts (sketching, storytelling)
* Structuring and defining interfaces (information architecture, navigation, wireframes)
* Making ideas tangible (interactive prototypes from LoFi to HiFi)
* Analyzing and refining functional requirements
* Evaluating user feedback for optimizations
* Ensuring product quality via supervision and management

Diplom Media System Designer