The Happy VA

4/2016 – 6/2018

Plan and coordinate staff schedule and rotations on a weekly basis to facilitate operational needs - Directly supervise sales staff and provide support for other members of the staff including marketing, sales, training, and custodial teams - Assist supervised staff by working alongside them to answer product and service questions, provide information about the product, open and close the facility when necessary - Authorize payments and refunds, reschedule bookings - Take the necessary steps or prevent customer service related issues, handle escalated customer complaints - Recruit staff - Onboarding training for new employees - Ensure that all purchase orders are received - Prepare sales and merchandise inventory reports, daily management reports - Ensure that the daily receipt balance is completed - Assistant to OPs manager and CEM with regard to staffing decisions, promotions, discipline and termination - Provide feedback for overall safety and quality management of the operations

Recruiting, Kundendienst

10/2015 – 4/2018

Plan and coordinate staff schedule and rotations on a weekly basis - Supervise and coordinate staff - Welcome and greet guests, set up golf simulators and assist with any questions - Resolve escalated customer complaints - Monitor food, beverage and office supply inventory, create and receive purchase orders when necessary - Ensures the smooth operation of the POS and golf simulators, schedule regular preventative maintenance, assist with rectifying technical difficulties as necessary - Promote and up sell club memberships to new customers, clean and maintain customer golf clubs - Oversee and schedule appointments with Golf trainer, plan and supervise golf tournaments - Recruit and train clubhouse staff in job duties, safety procedures and company policies, prepare staff quality, KPI and progress reports - Prepare and serve food and beverages - Share new marketing ideas in order to promote the business and assist with social media marketing promotions

Kundendienst, Hospitality Management

4/2010 – 8/2015

Manage daily goals and strategies, establish workflow priorities, delegate and follow up to make sure they are achieved and/or develop a plan of action for improvement - Train and supervise apprentices, coordinate and oversee office procedures and implement new procedures - Maintain inventory and place order if needed and assists in prepare and maintain operation budget - Plan and coordinate office service such as order of special supplies, forms, disposal of files, as well as manage office car pool and parking - Negotiate with suppliers for the provision of supplies, office materials as well as food and beverage to suit budgetary controls - Prepare and present internal and external client reports and correspondence - Collect data, scan clippings, manuals and upload details of upcoming medical conferences to homepage

Einkaufsstrategie, Kundendienst