Executive VA, Outsourcing product Agent, Projekt Management, Marketing, HR & Recruitment

1/2016 – offen

Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients.

Achieving client relationship targets and KPI’s as set by the Head of Sales.

Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within clients.

Letting customers know about other products the company offers. Attending meetings with clients to build relationships with existing accounts.

Working closely with Account Managers and Sales Consultants. Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.

The Second Part of my job at Pena Business Bank is taking care of the bookkeeping & processing of incoming or outgoing documents (bills), account & master data maintenance and posting of payment transactions.

And last but not least my 3th part of job is the recruitment for personell in all areas (IT, Finance,
Office & Sales) including Interview, training, contract writing, German law update, staff calculation
and also taking care of the job advertising’s, budget and platform placements on META, Instagram, TikTok, Indeed, Covito, UpWork, Fiveer, IT platform ́s .... and many more.

Projektmanagement

5/2005 – 12/2015

Responsible for the continues process development, continuously flow and smooth operation for all Flight Simulators, analyse and troubleshooting in case of system errors in close collaboration with the appropriate partners, organising the maintenance staff, working in close relation to the Head of maintenance and the CEO, first line contact between internal as well as external contacts, strong costumer relation, supporting and cooperation in project teams across locations in the world, editor of process and system specifications, lead of projects related to process and system development,

Letting customers know about other products the company offers. Attending meetings with clients to
build relationships with existing accounts.
Working closely with Account Managers and Sales Consultants. Escalating and resolving areas of
concern as raised by clients. Carrying out client satisfaction surveys and reviews.
The Second Part of my job at Pena Business Bank is taking care of the bookkeeping & processing of incoming or outgoing documents (bills), account & master data maintenance and posting of payment transactions.
And last but not least my 3th part of job is the recruitment for personell in all areas (IT, Finance,
Office & Sales) including Interview, training, contract writing, German law update, staff calculation
and also taking care of the job advertising’s, budget and platform placements on META,

compliance and for the secure and smooth operation of the FFS Level C – ATR 42-320, FFS Level D – ATR 72-500, FFS Level D – Cessna C560 XL – XLS and FSS Level D – Fokker 100
For Sim operation: Full Maintenance (CMA Navigation Database Update, Air Con Inspection, CLS System Insp., Vibrating Platform Insp., Instrument Insp., SIM Power up & down, Waterfall/Drawbridge Insp., Projector System Insp., Flir Insp., Fuselage area connection panel Insp., Seat Insp., Interconnection Panel Insp., Motion System Insp., and SIM Emergency System Insp.), all major QTG Test`s, performing QTG tests in according to the official regulation authorities.
Save operation of all data from the different computers (Host, Avionics PC, IG PC`s, Visual-Master PC, Visual DB PC, Flir IG TV/IR, Weather/Radar PC, Debriefing IOS PC, DBF Recording PC, RTIO`s PC, CLS PC, Maintenance PC, Cockpit PC, DACS PC...).
Understanding and operating of all flight instruments, full
understanding of the operating IOS (Internal
Operation System), creating maintenance procedures,
part exchange/repair, part trucking/ordering, stock update,
raising commercial orders,
financial SIM availability hours update/check.
Direct contact to the Pilots, Instructors, Students, Guests to get feedback and performance of the SIM and Service.

Anlaufmanagement

1/2001 – 4/2005

My client (Airbus) needed a new side facility in Scotland, for their Helicopter operations/maintenance in the North of Europe. The ideal side facility went direct on the Aberdeen Airport with access to the airfield for quick and easy supply and deliver ys worldwide. The project went a real success, and the facility is since already extended to a flight training facility for helicopter pilots.

Projektmanagement