Enterprise Software Architect/Engineer

9/2018 – offen

 Closely worked with business right from requirement gathering to delivery and implemented Internal Communications Portal wherein it’s used to manage all internal communications to customer service agents.
 Designed and Implemented
• A custom Content Hub solution which works as a single source of content for entire flixbus content management.
• Implemented REST based integrations with other systems, in order to implement customer 360-degree view.
• Designed and Implemented a Community Support Site using the latest salesforce framework (LWC) which is going to be live soon.
• Implemented custom Einstein Bot solution.
• Designed and Implemented a custom-built solution to generate a dynamic report out of salesforce data, to support Accounting Team.
 Worked on implementing a CTI integration with NVM.
 Designed and Implemented a completely custom solution to support multi-level country-based approvals to support on network planning.
 Implemented many workflows, process Builder flows to support the Network Planning

Salesforce.Com, CSS (Cascading Style Sheet), JavaScript

3/2011 – 8/2018

 I’m responsible for gathering and analyzing the business requirements by coordinating with the business users, convert them to functional and technical design specs.
 Managed and coordinated a team of 12 members in
• Development and guide the team members in enhancing their technical capabilities and increasing productivity
• Create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards
 Designed the entire CPQ integrations with respect to Salesforce CRM (~10 integrations with multiple boundary systems).
 Implemented REST/SOAP based Integrations.
 Worked on Salesforce to MS Dynamics migration with.
• E2E ownership of all CPQ integrations.
• Designed multiple CPQ integrations in adherence with the new MS Dynamics platform.
• 100% successful delivery rate on the CPQ integrations.
 Facilitate meetings with Business to establish a common agreement and get signing off on the requirements delivered.

Microsoft Dynamics Crm, Salesforce.Com

6/2006 – 3/2011

 Involved in the Development/Customization of the Application using Siebel Tools.
 Creation/Customization of Object definitions such as BO's, BCs, Applets, Views, Screens.
 Implementation of Joins, Links, LOV’s, Picklists, Dynamic Pick lists, MVG Applets.
 Developed Workflow Policy Objects, Assignment Objects, Assignment Attributes, Assignment Criteria.

Siebel CRM