ServiceNow Architekt
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- 150€/Stunde
- 60322 Frankfurt am Main
- DACH-Region
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- 07.05.2021
Kurzvorstellung
Management und Überwachung von Entwicklung, Design, Implementierung und Tests für die Plattform unter Anwendung von strukturierten Techniken und Methoden
Voranbringen von Timeli
Qualifikationen
Projekt‐ & Berufserfahrung
10/2018 – 2/2021
Tätigkeitsbeschreibung
Architect overseeing the development / implementation of ITSM modules and Platform Core, CMDB, building Service Portal and Service Catalog
Creating, refining, and reviewing the Master IT Service Agreement
Platform upgrades (incl. New York, Orlando, Paris )
Migration to CSDM 3.0 (Paris)
Establishing a Vulnerability Matrix linking Business Services, Application Services, IT infrastructure including all relevant Offerings as well
Cloud Transformation including Interfaces to new Service Providers
Onboarding of external Service Providers
Responsible for integration of 3rd party systems:
Enterprise Architect (EA)
1/2018 – 9/2018
Tätigkeitsbeschreibung
Providing architectural and technical support for customer implementations
Providing technical designs of projects covering various process areas
Providing the layout / overseeing the implementation of a hybrid cloud solution
Design and implementation of Domain Separation – migration from non-separated environment to domain separated instances
Leading team of developers assigned to various projects, providing technical and architectural expertise
Refining and reviewing the Master IT Service Agreement for different Customers
Support in business model analysis and strategic repositioning of the client
Assess technical maturity of target business capabilities
Identify and analyze data interdependencies
Resolve conflicts to mitigate risks
Enterprise Architect (EA), ITIL
5/2016 – 11/2017
Tätigkeitsbeschreibung
Architecture for core platform enhancements - security, domain separation including GRC, SecOps
Defining deployment and development standards and coding practices for team of 20 developers
Establishing a Vulnerability Matrix linking Business Services, Application Services, IT infrastructure including all relevant Service Offerings and tools
Develop the hybrid cloud architecture to separate private and public data according to laws and regulations
Enterprise Architect (EA)
1/2014 – 4/2016
Tätigkeitsbeschreibung
Mapping of IT assets, applications to business processes and business offerings
Defining the target application landscape including ServiceNow
Defining security policy using Access Control Lists and by defining roles for application users which are required to perform all necessary tasks
Leading preparation of onboarding procedure, involved in creation Proof- of-Concept onboarding automation solution, defining roles matrix for different levels of onboarding access.
Implementing Domain structure according to requirements of internal organization and its global structure and being responsible of keeping the consistency of domain structure between instances
As an Architect being responsible for implementing Core Processes (Incident, Problem, Change, Knowledge & Event)
Map short and long-term IT goals
Provide end-to-end transparency for architectural changes
Accelerate decision-making and get stakeholder buy-in
Responsible for application rationalization and consolidation of vendors
Enterprise Architect (EA), ITIL, Scrum
4/2006 – 12/2013
Tätigkeitsbeschreibung
Architecture for ITIL process enhancements
Retail Banking - Germany
Investment Banking - Americas, Asia, Europe
Design, Communication and Phased Implementation of all ITSM processes in scope
Worldwide implementation all processes in scope including Americas, Asia & Europe
Identification of Business Processes requirements
Translation of Business requirements into Application Services, corresponding Offerings
Supporting the creation of a Master IT Service Agreement
Transformation of legacy tools e.g Remedy, Maximo into ServiceNow
Implementing workflows for new processes for the internal organization
Assess technical maturity of target business capabilities
Identify and analyze data interdependencies
Resolve conflicts to mitigate risks
Enterprise Architect (EA), ITIL, Six sigma
4/2003 – 12/2006
Tätigkeitsbeschreibung
Assessment of relevant business requirements re performance, resilience, availability, and security
Establishing a sound security concept of all components
Troubleshooting performance issues with application and database
Performance Tuning of long-running processes including all queries, transport layers, storages, and active components involved
Implementing workflows for new processes for the internal organization
Implementation of a Real Application Cluster while maintaining productive operations
Datenbankentwicklung, Enterprise Architect (EA)
4/1998 – 12/2002
Tätigkeitsbeschreibung
Establishing Standards re Dev / Test / Run for Oracle databases predominantly on SUN / Solaris
Oracle Lead for consolidating 7 datacenters into one main hub
Leading all Year 2000 test re Oracle & Objectstore on Solaris
Troubleshooting performance issues with application and database
Establishing all necessary processes for 1st, snd and 3rd level support re Oracle
Enterprise Architect (EA)
1/1995 – 3/1998
Tätigkeitsbeschreibung
- Development of an Oracle database holding all plans regarding powerplants build by Kraftwerk Union
- Performance Tuning of slow/long-running SQL statements
- Migration of Oracle 7.2 -> 7.3 -> 8,1.5
- 2nd, 3rd level Oracle support
Administration von Datenbanken, Datenbankentwicklung
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Spanisch (Muttersprache)
- Europäische Union
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