1st & 2nd Level Support / Incident Management / Change-Request Management / Problem Management / Rollout anagement

Schwerpunkte:

OnSite Support (inkl. Asset-Management- und Verantwortung für Hardware-Umzug)
Benutzerservice (inkl. Anwenderschulung und Helpdesk Knowledge Transfer)
Client/Printer Administration
Active Directory User/Client Admin

• 1st Level Support / UHD
• 2nd & 3rd Level Support
• Change-Request-Management
• Incident-Management
• IT Service Management (ITSM)
• Problem Management
• Rollout
• Rollout Management
• Rollout Techniker
• Service Management

Administrative Schwerpunkte:

Client / Server Administration
Projektmanagement Office
Active Directoy Administration
Clientadministration
Drucker Administration
Testmanagement
Service Desk Team Lead
1st/2nd/3rd Level Support
TK-Anlagen Administration

IT Service Management, Rollout-Management, User Helpdesk & Support, 1st and 2nd Level Support / UHD , 3D Tool, Active Directory , Cisco , Citrix Receiver, Confluence, Datenbankpflege , DELL , Dokumentation (IT) , Excel , Fernwartung / RemoteService , Hardware , HP , Installation / Montage / Wartung (allg.) , IBM Lotus Notes ,Installation von Betriebsystemen , Installation von Hardware (Drucker, Plotter) , IT Support , Jira, Konica , Kyocera, Kundenberatung , LAN , Lenovo , Marketing , MicrosoftOffice (allg.) , Microsoft Office 365 , MS Teams, Mega CAD, Netzlaufwerke, Netzwerkverkabelung, Remedy, Rollout Techniker , SCCM (System Center ConfigurationManager) , Smartphones , Social Media Marketing , Software , Switch (Cisco), Ticketsysteme , TeamViewer, Verkabelung von Hardware , VPN (Cisco AnyConnect), VNC, Windows , Windows 10 , Windows 7 , Windows 8 , Windows Betriebsysteme , WindowSupport