IT-Consultant, Field Service Engineer & Remote Hands

7/2022 – 12/2023

Supporting approx. 150 Users and plenty of labs

Tasks:
- On and Offboarding of new users
- Managing IT Stock
- Vendor Management
- Liason to external network team
- Automation of Helpdesk systems

1st Level Support / UHD, 2nd & 3rd Level Support, IT Service Management (ITSM), Microsoft Office 365, Windows 10

5/2014 – 5/2015

- Vendor Management
- Supporting an office of approx. 30 onsite employees and 50 remote employees in a pharmaceutical field, complying with all rules and regulations
- Managing Inventory, replacements and repair of User Machines(Lenovo) and Server Hardware (HP)
- Network troubleshooting
- Periodic testing of Backups

IT-Support (allg.)

1/2013 – 12/2017

- Troubleshooting enterprise grade network equipment (Cisco, Fortinet etc. )
- Setting up of VOIP systems (Polycom, Avaya etc.)
- Racking and Stacking of IT Equipment (Servers, Firewalls, Session Border Controllers etc., Troubleshooting those)

IT-Support (allg.)