IT Desktop Support Administrator

12/2016 – 6/2019

Providing 1st level IT assistance of queries of end-usersreceived through the ticketing system, telephone or email.

Administration and troubleshooting of hardware (Workstations, Laptop, Printer,
Server) and Software (CRM, Microsoft Office, Internet Explorer, MS Outlook) problems.

Management of IT Help-desk/Service-Desk by providing technical assistance to customer-based users through an in-house ticketing system and necessary escalations

Installation and Support of operating systems like Window Server 2012/2016, Windows 7, Windows 10, Linux CentOS, Red Hat Linux and Mac OS and VMWare

Installation and Configuration of Active Directory and Domain Controller
Management of Users, OU's and group policies in Active Directory

Management of DHCP, WDS, Print Servers and Storage Devices through Active Directory

MS Office 365 Users and Group Management, Role Assignment

Administration of Google Products and Services i.e. G-suite.

Troubleshooting and Configuration of IP Phones like Avaya, Polycom and Cisco.

Establishing Video Conferencing between different international and local sites by using Logitech, Cisco and Polycom equipment

Running security scan on workstations and laptops to ensure protection from malwares.

Troubleshooting and Installation of Printers (wired or wireless) and all required software

Liaise with the procurement process related to network and telecom related software, hardware and services and maintaining updated inventory of IT equipment

IT Service Management (ITSM), 24/7 Leistungen, 2nd & 3rd Level Support, IT-Support (allg.)

1/2016 – 11/2016

Administration and troubleshooting of system problems, Troubleshooting hardware/software faults

Diagnosing and Troubleshooting Network issues

Administration of requests receive through help-desk

Troubleshooting and Installation of Printers (wired or wireless) and all required software

IT-Support (allg.), IT-Techniker (allg.)