freiberufler Key Account / MSP /Operations / CSM - Client service management/Sales / Recruitment/Supplier Management/MSP auf freelance.de

Key Account / MSP /Operations / CSM - Client service management/Sales / Recruitment/Supplier Management/MSP

offline
  • 50‐110€/Stunde
  • 50674 Köln
  • Europa
  • de  |  en
  • 28.08.2024

Kurzvorstellung

8 Jahre in der Personaldienstleistungsbranche tätig. Implementierung und operativens Umsetzen von Managed Service Programmen MSP.
Operations, key Account, Vendor Management, Client service management, Sales, Supplier management sind meinen Stärken.

Qualifikationen

  • Account Management5 J.
  • After sales management5 J.
  • Beschaffungsmanagement5 J.
  • E-Procurement2 J.
  • Einkauf (allg.)5 J.
  • Kundendienst3 J.
  • Lieferantenmanagement (allg.)
  • Management (allg.)2 J.
  • Operativer Einkauf3 J.
  • Programm-Management2 J.
  • Projektmanagement - Personalmanagement3 J.
  • Recruitment Beratung7 J.
  • Reporting2 J.
  • sales
  • Service Management2 J.
  • Supplier Relationship Management (SRM)

Projekt‐ & Berufserfahrung

Regional Client service manager
TÜV SÜD, Köln
6/2022 – offen (2 Jahre, 6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

6/2022 – offen

Tätigkeitsbeschreibung

Design and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions.
Improve operational performance and maintain service excellence with all Client relationships. The ongoing priority is to collaborate with and mentor the Client Services Teams to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint. Also bring forth new ideas for all business, to keep our company in the forefront of the Supplier Management and Workforce Technology field.
Additionally, providing guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management associated with consultants, worker classifications, contingent staffing solutions, and supplier management best practices.
Responsible for sales forecasting, meeting financial objectives, quality metrics and balancing multiple projects. Ensure that Client Service Teams maintain the integrity and accuracy of account specific database.
Directly managing the Client Services Managers and/or Client Services Teams to measurable service standards.
Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the company.Design and establish challenging service standards; measure and monitor against set standards, and hold the Client Services Teams accountable for performance in specific regions. Improve operational performance and maintain service excellence with all Client relationships. The ongoing priority is to collaborate with and mentor the Client Services Teams to provide outstanding customer service and generate additional business opportunities throughout the client’s geographic footprint. Also bring forth new ideas for all business, to keep our company in the forefront of the Supplier Management and Workforce Technology field. Additionally, providing guidance to client and direct reports which includes, but isn’t limited to, general human resources issues, risk management associated with consultants, worker classifications, contingent staffing solutions, and supplier management best practices. Responsible for sales forecasting, meeting financial objectives, quality metrics and balancing multiple projects. Ensure that Client Service Teams maintain the integrity and accuracy of account specific database. Directly managing the Client Services Managers and/or Client Services Teams to measurable service standards. Manage an efficient, profitable service center in accordance with the projections, policies, and procedures developed by the company.


Kenntnisse: recruiting/ staffing · Business Development · contractor management. · profit & loss and budgeting · Consulting · Supply-Chain-Management · Beschaffungswesen · Management · Supply-Chain-Operations · Geschäftsprozessoptimierung · Programm-Management · Customer-Relationship-Management (CRM)

Eingesetzte Qualifikationen

Account Management, Beschaffungsmanagement, CRM (Customer Relationship Management), E-Procurement, Einkauf (allg.), Management (allg.), Recruitment Beratung, Programm-Management, Reporting, Service Management

Operations Manager
AXA, Köln
6/2019 – 6/2022 (3 Jahre, 1 Monat)
Dienstleistungsbranche
Tätigkeitszeitraum

6/2019 – 6/2022

Tätigkeitsbeschreibung

Leitung des Operativen Geschäftes
- supply chain Management
- Steuerung und Gestaltung der Einkaufsprozesse
- optimieren der Beschaffung Externen Mitarbeiter
- Reporting
- Optimieren der bestehenden Bestellprozesses über SAP
- Vertragsmanagement
- Vertragsverhandlung
- Kostensenkung
- MSP
- Managed service provider

Eingesetzte Qualifikationen

After sales management, Beschaffungsmanagement, Einkauf (allg.), Kundendienst, Operativer Einkauf, Recruitment Beratung, Projektmanagement - Personalmanagement

Senior Consultant (Festanstellung)
Amoria Bond, Köln
1/2017 – 6/2019 (2 Jahre, 6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2017 – 6/2019

Tätigkeitsbeschreibung

- Recruiting und Aufbau von Märkten innerhalb der Energie und Automotive Branche
- Neukundenakquise
- Team KPI‘s monitoren und reporten
- CRM Datenbank pflegen und erweitern
- Vertragsverhandlung
- Kundenpflege
- koordinieren externer Mitarbeiter (Abrechnungen, Einsatz etc.)
- key Account Management

Eingesetzte Qualifikationen

Account Management, After sales management, Recruitment Beratung, Projektmanagement - Vertragsmanagement, Team Building, Vertrieb (allg.)

Ausbildung

Jura
Grundstudium
2015
Köln

Über mich

Ich möchte aus der Festanstellung in die Selbstständigkeit. Ich erhoffe mir interessante und Abwechslungsreiche Projekte. Ich bin offen für nahezu alles was in meinem Spektrum passt. Gerne mehr telefonisch.

Weitere Kenntnisse

- Einkauf
- SAP Fieldglas
- Negotiation
- Vertragsverhandlungen

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
1063
Alter
36
Berufserfahrung
11 Jahre und 10 Monate (seit 01/2013)

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