Technical Specialist

1/2015 – offen

Manage and monitor platform backend servers.
 Ensure to meet the availability of the system for all the backend systems excluding
planned outage.
 Follow-up on the daily health checks and fix problems once they appear on a server.
 Ensure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
 Clear notification for any production problems – IR report
 Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.
 Keep up to date with the new product versions and new releases.
 Transfer the knowledge to the first line of support.
 Transfer the knowledge to the newcomers in the second line support team.
 Ensure to use the pre-production environment for testing activities before launching a new service.

Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Reporting Services (SSRS), Transact-Sql, Microsoft SQL Server Integration Services (SSIS), Microsoft SQL-Server (MS SQL)

11/2011 – offen

Administering SQL Server Production Database.
• Troubleshooting SQL Server production issues.
• Implementing & managing database clustering, failover and load balance technologies.
• Replication management.
• Monitoring data activities (i.e. database status, logs, space utilization).
• Managing SQL Server security and logins.
• Importing and exporting data using SSIS packages.
• Designing disaster recovery strategies.
• Planning & executing of any upgrade such as Service Pack, Hot fixes.
• Developing & maintaining scripts, utility jobs for database maintenance.
• Developing & maintaining scripts, for SQL Servers maintenance.
• Providing expertise to teams developing in SQL Server.
• Providing suggestions for database design.
• Designing and implement development workflow.

Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Reporting Services (SSRS), Transact-Sql, Microsoft SQL-Server (MS SQL)

1/2011 – 1/2013

Design and implement the database. Normalize and de-normalize the database as necessary. This includes the creation of tables, views, common functions and procedures.
• Create and manage schema documentation and other technical artifacts relating to development.
• Design, Implement and monitor back end jobs
• Do database tuning and performance monitoring.
• Optimize badly performing queries and procedures.
• Code Review.
• Help the developers write complex queries in an optimized manner. Share common patterns/tips and tricks
used in the industry to solve similar problems.
• Setup and maintain standards and best practices.
• Setup SQL server environments for development, QA and performance testing. Configure the servers and databases based on the requirement.

Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Reporting Services (SSRS), Microsoft SQL-Server (MS SQL)