System Specialist, ServiceNow
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- auf Anfrage
- 60322 Frankfurt
- Europa
- pl | en | ru
- 30.11.2020
Kurzvorstellung
Great team player and customer oriented person.
Qualifikationen
Projekt‐ & Berufserfahrung
7/2018 – offen
Tätigkeitsbeschreibung
-2nd and 3rd tier support for the corporate ITSM System support
-Providing support in the resolution of incidents and changes assigned to the group within SLA
-Designing and making changes to the system according to agreed processes and procedures (development)
-Participating in continual improvement of the system and the processes around it
-Training end users
IT Service Management (ITSM), Servicenow
9/2016 – 6/2018
Tätigkeitsbeschreibung
-2nd tier support for incident and service request handling according to assigned tasks and their respective SLAs
-Root cause analysis for technical problem situation
-Conducting change process and impact analysis in problem management -Close cooperation with clients, service delivery managers and developers in the technical configuration of new implementations and improving current services and solutions
-Tutoring new team members and providing technical assistance to 1st tier support / service desk
IT Service Management (ITSM)
10/2015 – 8/2016
Tätigkeitsbeschreibung
-Customer e-invoice account management and EDI server connection setup
-B2C messages exchange support and bank agreement issue handling
-Problem reporting related to production services and technical consulting for external customers
-Tutoring new team members and creating technical service documentation
IT Service Management (ITSM)
5/2012 – 9/2015
Tätigkeitsbeschreibung
-Incident handling and Nagios monitoring during 24/7 shift work
-Customer originated incidents and service requests prioritization (Ticket Master role)
IT Service Management (ITSM)
Zertifikate
Ausbildung
Toruń, Poland
Weitere Kenntnisse
-Ability to work in international environment with virtual teams -Experience implementing systems using the Agile/Scrum methodology
-Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
-Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
-Experience with Scripting – JavaScript and Web Services Integration (SOAP, REST and JSON)
-Working experience in Service-Flow and ability to communicate with high-level management inside and outside the company
-Problem solving and analytical skills
-Ability to work in a team as well as independently
Persönliche Daten
- Polnisch (Muttersprache)
- Englisch (Fließend)
- Russisch (Grundkenntnisse)
- Europäische Union
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