Desktop Support, Netzwerk Administrator
- Verfügbarkeit einsehen
- 6 Referenzen
- auf Anfrage
- 55124 Mainz
- auf Anfrage
- fa | en
- 29.11.2024
Kurzvorstellung
* ITIL Prozesse Kenntnisse und die Einhaltung
* 1st, 2nd, 3nd Line User/Desktop support
* Windows client / server support
* TCP/IP /DNS/DHCP, Netzwerke
Auszug Referenzen (6)
"Ok"
2/2019 – 7/2019
Tätigkeitsbeschreibung
-maintenance of computers
-relation with supplieres
-Windows 10 Image Migration on Laptops, Desktops
-SNOW Software Asset Management
-SCCM Client on Windows 7, 10
-Active Directory
-remedy ticket system
-Pitney Bows Network structure
-User Support
-O365 ProPlus
-skype for business
-Windows 7 to Windows 10 Migration for Laptops and PCs
Windows 10, Windows 7, Active Directory, Systemmigration
"Ok"
7/2016 – 12/2018
Tätigkeitsbeschreibung
IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets , Perform installation/ troubleshooting
tools:
- IT-Service-Management (ITSM)
- McAfee ePolicy Orchestrator (ePO)
-Active directory
-Windows 10 Image Migration on Laptops, Desktops
-remote access
- Symantec Management Console , Symantec Management Platform (SMP)
-Lotus Notes
-O365 ProPlus
-skype for business
-Windows 7 to Windows 10 Migration for Laptops and PCs
Mcafee Virusscan, Symantec Client Management Suite, IT Service Management (ITSM), Microsoft Office 365
"Ok"
12/2015 – 6/2016
Tätigkeitsbeschreibung
IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets
Service Now, Perform installation/ troubleshooting
-Active directory, Lync Server 2013
-Microsoft Lync Client, Skype for Buiness
-Exchange Server:
-Exchange Management console: create user Mailbox, DL
-Desktops,Laptops
-Bomgar remote access tool
-SAP Logon tool (password reset change)
-LockoutStatus tool
Incident-Management, SAP Sicherheit (allg.), Active Directory, Microsoft Exchange, Microsoft Lync Server, Servicenow, Remote-Service
"Ok"
12/2013 – 2/2015
Tätigkeitsbeschreibung
-IT User day to day Support in Hardware and Software, Writing guidelines
-Testing, User handbook preparation
-Guidelines for ALNS PC reconfiguration to access ZTE services
-data migration from ALNS PC to ZTE PC, VPN connection
(migration to Windows 7 pro and to windows 8 to ZTE-LAN (some external staff)
- conferencing call functionality description (softphone)
-Printer support
-Asset management - User/Computer/Location assignment and
-Active directory
-Trend Micro OfficeScan:
-Überprüfen von virus/Malware logs
-Client management externe oder interne clients
-scanning von Network computers, scheduled scanning (wöchentlich) für Computergruppe
-Blokierte URL Liste
-RSA SecureID TOKEN devices for remote users.
-Acronis True image
-ZTE- IP Video camera installation and configuration for
Meeting Rooms in Neu-Isenburg and Karlsruhe.
Configuration a projector and the camera so that to enable video conferencing from multiple locations.
Asset-Management, McAfee AntiVirus Plus, Windows 7, VPN, Netzwerktechnik, Druck und Siebdruck
"ok"
8/2013 – 11/2013
Tätigkeitsbeschreibung
Windows XP to 7 migration, Rollout,notebooks, desktops, hardware, software, installation
Citrix, Thin Client, AD
Desktop-Publishing, Active Directory, Citrix Systems
"ok"
6/2013 – 7/2013
TätigkeitsbeschreibungRollout Desktops ,Notebooks, Hardware, Software Installation, Verkabelung
Eingesetzte QualifikationenDesktop-Publishing, Windows 7
Qualifikationen
Projekt‐ & Berufserfahrung
11/2019 – 1/2020
Tätigkeitsbeschreibung
- IT related user problems, requests, Help Desk support for End users,
Log Incidents / call tickets Perform installation/ troubleshooting
-IT Hardware ; (desktop, laptop, iPad, Surface
-Track and record on Service Now Asset Management System
-ITSR joiner, Leaver
-ITSM / ITSR -Meeting Room Audio Visual / Video Conferencing hardware and operational support Cisco, Polycom,
Zoom, Microsoft
TEAM & Microsoft Skype4Business
-IT Service Management (ITSM) / IT Service Request Management (ITSR) – IT WPT Hardware & Software Support-
Analysis, Investigation and Resolution of Tickets and Service Request as per Colt’s SLA and Incidents Priorities (P1/P2/
P3/P4)
-Microsoft Windows 7, 10 Microsoft Office 2010+, Anti-Virus etc. SCCM console, AD Service Now
Active Directory, Desktop-Publishing, Netzwerktechnik, System Center Configuration Manager
2/2019 – 7/2019
Tätigkeitsbeschreibung
-maintenance of computers
-relation with supplieres
-Windows 10 Image Migration on Laptops, Desktops
-SNOW Software Asset Management
-SCCM Client on Windows 7, 10
-Active Directory
-remedy ticket system
-Pitney Bows Network structure
-User Support
-O365 ProPlus
-skype for business
-Windows 7 to Windows 10 Migration for Laptops and PCs
Windows 10, Windows 7, Active Directory, Systemmigration
7/2016 – 12/2018
Tätigkeitsbeschreibung
IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets , Perform installation/ troubleshooting
tools:
- IT-Service-Management (ITSM)
- McAfee ePolicy Orchestrator (ePO)
-Active directory
-Windows 10 Image Migration on Laptops, Desktops
-remote access
- Symantec Management Console , Symantec Management Platform (SMP)
-Lotus Notes
-O365 ProPlus
-skype for business
-Windows 7 to Windows 10 Migration for Laptops and PCs
Mcafee Virusscan, Symantec Client Management Suite, IT Service Management (ITSM), Microsoft Office 365
12/2015 – 6/2016
Tätigkeitsbeschreibung
IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets
Service Now, Perform installation/ troubleshooting
-Active directory, Lync Server 2013
-Microsoft Lync Client, Skype for Buiness
-Exchange Server:
-Exchange Management console: create user Mailbox, DL
-Desktops,Laptops
-Bomgar remote access tool
-SAP Logon tool (password reset change)
-LockoutStatus tool
Incident-Management, SAP Sicherheit (allg.), Active Directory, Microsoft Exchange, Microsoft Lync Server, Servicenow, Remote-Service
12/2013 – 2/2015
Tätigkeitsbeschreibung
-IT User day to day Support in Hardware and Software, Writing guidelines
-Testing, User handbook preparation
-Guidelines for ALNS PC reconfiguration to access ZTE services
-data migration from ALNS PC to ZTE PC, VPN connection
(migration to Windows 7 pro and to windows 8 to ZTE-LAN (some external staff)
- conferencing call functionality description (softphone)
-Printer support
-Asset management - User/Computer/Location assignment and
-Active directory
-Trend Micro OfficeScan:
-Überprüfen von virus/Malware logs
-Client management externe oder interne clients
-scanning von Network computers, scheduled scanning (wöchentlich) für Computergruppe
-Blokierte URL Liste
-RSA SecureID TOKEN devices for remote users.
-Acronis True image
-ZTE- IP Video camera installation and configuration for
Meeting Rooms in Neu-Isenburg and Karlsruhe.
Configuration a projector and the camera so that to enable video conferencing from multiple locations.
Asset-Management, McAfee AntiVirus Plus, Windows 7, VPN, Netzwerktechnik, Druck und Siebdruck
8/2013 – 11/2013
Tätigkeitsbeschreibung
Windows XP to 7 migration, Rollout,notebooks, desktops, hardware, software, installation
Citrix, Thin Client, AD
Desktop-Publishing, Active Directory, Citrix Systems
6/2013 – 7/2013
TätigkeitsbeschreibungRollout Desktops ,Notebooks, Hardware, Software Installation, Verkabelung
Eingesetzte QualifikationenDesktop-Publishing, Windows 7
Ausbildung
Frankfurt am Main
Mainz
Marburg
Frankfurt am Main
Weitere Kenntnisse
* Die Einhaltung von SLAs)
* ITIL Prozesse Kenntnisse und die Einhaltung
* 1st, 2nd, 3nd Line User/Desktop support
* CISCO knowledge (CCNA Level)
* Applikation, client / server support
* Hub,Router,switch,RAID,SCSI,storage, tape disc, Printer
* Fast Ethernet, token ring, CISCO Lan Switches
* Troubleshooting LAN/WAN
* Software and hardware configuration and support
* Problem management Peregrine service center
* Windows 2003/2008, NT 4, server, XP, Novell 3.xx, 4, VISTA (certificate),windows 7,8
* Active Directory/GPOs, DNS/DHCP
* Virtualization VMware ESX Server & vCenter Server, VMware vSphere, Datacenter
* EMC Celerra Manager5.6, Clariion Cx4-120 storage
* Outlook, Exchange: mailboxes
* SQL, Blackberry,CITRIX
* Windows administration
* LINUX SuSe 10.x UBUNTU/ UNIX, Nagios system monitoring
* Backup software/hardware(Veritas backup Exec, HP auto loader)
* Computer Networking(windows, Novell, Linux)
* TCP/IP /DNS/ WINS/DHCP
* Laptop /Desktop configuration
* Printer Installation
* Remote Management Software
* DELL, IBM, Compaq,HP Hardware
* Ghost imaging for Roll-Out
* Language: English, German
Persönliche Daten
- Englisch (Fließend)
- Persisch (Muttersprache)
- Europäische Union
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