Dipl. Eng.

Senior Support Specialist , Technical Support Manager, Application Support Manager, Production Support Engineer, Production Support Analyst, System Engineer, Software Developer

• 2nd & 3rd Level Support
• Application Lifecycle Management
• Asset-Management
• DevOps (allg.)
• E-Commerce
• Epay
• Full-Stack
• Incident-Management
• Kommerzielles Bankgeschäft

Senior Support Specialist with managing experience as Technical Support Manager and Application Support Manager working as hands-on approach in, with 20+ years of experience in Information Technology. In previous positions, I gathered experience in Application Development, System Integrator, Release Management, Support Engineering and Leadership, across Financial, Retail, Telematics, Internet and Mobile Platforms, diversified collaboration and problem-solving skills in complex environments. I have proven record of process optimization to enable exceptional technical support service for customers. Always keen towards switching operations approach from reactive to proactive/prevention, by defining alerts/monitoring alongside with processes and procedures.
Collaborated on improvements for various software solutions targeting on reducing the costs/time of execution, raising awareness on current issues/challenges and pushing for prioritization of fixes in order to increase the customer/end-user satisfaction.

TECHNICAL COMPETENCES
• IT methodologies and other areas of expertise: ITIL / ITSM, Agile, Integrations, Deployments
• Development Languages: Java (J2EE, J2SE, JSP, Java Servlet), HQL, C, PL/SQL, Perl
• Internet Technology: JavaScript, HTML, XHTML, XML, XSL, DWR, JQuery, Prototype, certificates, keystores/truststores
• Data communication and processing: EJB, ActiveMQ, Mule, SOAP
• Databases: Oracle, MySQL, Microsoft FoxPro, Microsoft SQL Server
• Development Tools: Eclipse (and derivates, EG: R.A.D., Card Toolkit), MS Visual Studio, Borland MDI (C++, Pascal), QBASIC
• Testing Tools: SoapUI, JMeter
• Building Tools: Ant, Maven, Jenkins
• Versioning: SVN, CVS, GIT
• Frameworks: Struts, Spring, Hibernate
• Web and Application Servers: Tomcat, JBoss, OC4J, IBM WebSphere, IBM Portal, Apache2, Oracle WebLogic, OpenShift
• System Administrator Knowledge: Linux, Unix/OS X, Windows Server 4.0-2022, DOS (and various flavors),
• Ticketing and documentation tools: Jira, Confluence, Wiki, Service Now, Jira ITSM
• Cloud technologies: AWS, Docker, OpenShift
• Big data analytics: Splunk SPL, Elastic search, Azure Monitoring Kusto KQL

LANGUAGE SKILLS
• Romanian- native
• English – advanced
• Spanish – advanced
• Bulgarian – beginner
• German – beginner+ still learning
• Italian – beginner


Skills & Competences: Application & Infrastructure design & development, Stakeholder communication, Teamwork, Lead by example, Decision making, Commercial awareness, Analytical view towards improvements, IT Operations, System Monitoring, Communication, Documentation, Work instructions, Languages, English, German, Spanish, Technical Support Specialist, Technical Support Manager, Application Support Engineer, Production Support Engineer,