Senior Techno-Funktionaler SAP S/4 HANA Lösungsarchitekt und Projekt Manager für Sales/CRM, Logistik und ABAP OO

1/2019 – 5/2019

Logistik End-to-End Geschäftsprozessoptimierung unter Verwendung von SAP AIF (Application Interface Framework) und WAMAS (Warehouse Management System)
Achievements:
- Erfolgreiche Behebung aller Geschäftsprozess beeinflussenden Fehlerfaktoren innerhalb von 3 Monaten

- Starke Reduktion des Arbeitsaufwandes für Key user, um den Geschäftsprozess und Schnittstellenfehler zu handlen (SAP AIF/IDoc Fehler)

SAP S/4HANA, Projektmanagement (IT), SAP ABAP, Idoc, SAP LE, Sap Mm, SAP Sales und Distribution, Business Analysis

12/2018 – 5/2019

Geschäftsprozessoptimierung der SAP Intercompany Preisprozesses

Review und re-design der SAP Intercompany Preisprozesse für OTC (Order to Cash) und P2P (Purchase to Pay)
Entwicklung der Intercompany Preis Strategy

Erfolgreiche Implementierung der "re-engineerten" Intercompany Preisfindungsprozesse in einem weltweit tätigen, komplexen Firmengeflecht

Funktionale Lösungsarchitektur der Geschäftsprozesse und technische Implementierung unter Verwendung von SD und MM customising (Konditionsfindung, Preisbedingungen, Konditionsauschlussgruppen...), BADI Implementierungen in ABAP/4+OO

Projektmanagement, Test Koordination und Go live Support

Logistik Beratung, Projektmanagement (IT), Sap Mm, SAP Sales und Distribution, Solution Architektur, Business Process Reengineering (BPR), Business Analysis

3/2018 – 12/2018

Datenbereinigung Stammdaten im Bereich OTC, MTS und MM (Business partner, Materialien, Arbeitsplätze, Arbeitspläne, Stücklisten, Bewertungspreise, usw. )

Spezialist für Datenmigration für Datenobjekte im Bereich:
- MDM: Business Partner, Materialstamm, Konditionssätze),
- SD: Offene Aufträge, Konditionssätze
- MM: Bewertungspreise, Bestandsübernahme, EK Infosätze
- MTS: Arbeitsplätze, Arbeitspläne, Stücklisten, Produktionsversionen
- FI: Assets

Der Kontrakt wurde vom Kunden mehrfach verlängert

Glossary:
MTS - Make to Stock, OTC - Order to Cash, MDM - Master Data Management

SAP CRM, SAP S/4HANA, LSMW (Legacy System Migration Workbench), SAP ABAP, SAP ALE, SAP BC-CUS (Customizing), SAP Datenmigration, SAP FI, SAP Fiori, SAP LE, Sap Mm, SAP PP, SAP Sales und Distribution

10/2017 – 1/2018

Project: Outsourcing of SAP Service Operations to IBM India
Accomplishments:
 Headed transition for SAP 2nd level support team, guided due diligence and knowledge transfer sessions and handled change management and staff lay off
 Motivated SAP Supported team to keep at positive attitude in a challenging transition and received recognition from Brother top management on professionalism the team showed in achieving a professional and successful handover of all supported SAP modules to IBM India

Environment:
Change management techniques, SAP ECC, SD, MM, PM, CS, FI, CO, APO, SAP CRM, SAP BW/Tableau, SAP Hybris C4C and Marketing (HANA)

Projektmanagement (IT), Change Management

6/2017 – 1/2018

Systemübergreifende Analyse des Kundenstammdaten-Managements in allen Anwendungssystemen von Brother.
"Clean up" von Kundenstammdaten in Quellsystemen,
Optimierung der System Integration und Datenschnittstellen von SAP ECC, SAP CRM nach SAP Hybris C4C (HCI) und SAP BW.

Technische Analyse des End to End Geschäftsprozesses und der Systemen integration zwischen den Systemen.

Persönliche Errungenschaften und Erfolge:
Überarbeitung der Stammdatenverwaltungs- und SAP Schnittstellenstrategie plus Entwicklung und Bereitstellung der Migrationsprogramme wurde innerhalb von 3 Monaten erfolgreich abgeschlossen

Erfolgreiche Migration von über 1 Mio Geschäftspartner Datensätzen (für alle europäischen Länder) nach SAP Hybris C4C. (Konvertierung in SAP CRM, transfer nach SAP ECC und über HCI nach SAP Hybris C4C.)

System Umgebung: SAP Hybris C4C, SAP CRM / ECC, ABAP OO, EDI / ALE, SAP Web Dispatcher, HCI ...

SAP CRM, SAP ECC, SAP S/4HANA, Projektmanagement (IT), SAP Cloud Platform, Solution Architektur, Business Analysis

2/2017 – 12/2017

Project: Financial Credit check automation with Axesor (SaaS) via the “Magic XPI” integration platform (Brother Iberia).

Role: SAP Project Manager responsible for Customer credit analysis service provider Integration (Axesor) with SAP ECC via Magix XPI integration platform.

Accomplishments:
 Successfully delivered technical Integration between SAP and Axesor on time and in budget

Environment:
Prince 2 PM Methods, SAP ECC, FI, SD, ABAP, RFC, Magic XPI integration platform

SAP ECC, Projektmanagement (IT), SAP ABAP, SAP FI, Idoc, SAP Sales und Distribution, RFC (Remote Function Call), PRINCE2

12/2016 – 7/2017

Projekt: Umzug des Brother Datenzentrums (inklusive eines Umzugs in die private AWS Cloud fuer SAP C4C Marketing)

 SAP Service Operations Manager / SAP Centre of Excellence Manager
 Verantwortlich für den SAP Teil des Umzuges als Hauptentscheidungs träger
 Go live innerhalb des Budgets und sehr enger deadlines (4.5 monate)

SAP CRM, SAP ECC, SAP BW, SAP Cloud Platform, Hybris, Sap Solution Manager, Amazon Web Services (AWS), Sitecore

6/2016 – 10/2016

Hauptverantwortlicher Projekt Manager für den ServiceNow Upgrade
Backend und Service Portal upgrade eines Europäischen ServiceNow ITSM systems. "Eureka" zu "Helsinki" Release. Service desk modules, Projekt/Portfolio Management Module, CMDB und Discovery, 1500+ System Benutzer

Kompletter Projekt scope wurde 4 Wochen früher als geplant und ca. 10% unter Budget erfüllt, obwohl die Ressourcenverfügbarkeit während des Projektes sehr limitiert war.

Service Management, Projektleitung / Teamleitung (IT), Projektmanagement (IT), JavaScript, Servicenow

12/2015 – 4/2016

Projekt: SAP Hybris C4C und Hybris Marketing Implementierung
Evaluierungsphase der Brother CRM Strategy / Transformations Projekt um eine digitale CRM Strategy zu etablieren. Prinzip: Vom "Druckerkarton mover" zum Lösungsanbieter für digitale Drucklösungen mit Fokus auf eine 360° Kundensicht.
Implementierung von SAP Hybris C4C (Cloud for Customer) und C4C Marketing als strategische Grundlage, um die the B2C Fähigkeiten zu stärken und eine einfache Integration zwischen Marketing, Sales und Service zu gewährleisten.

Meine Aufgaben
 Hauptverantwortlicher des “Daten Streams" des Projektes
 Verantwortlich dafür, die Stammdaten bezogenen Anforderungen aller Europäischen Brother Gesellschaften aufzunehmen. Evaluierung in Bezug auf Verwendbarkeit in SAP C4C and Hybris Marketing.
 Entwicklung und Etablierung der Strategien für "Daten governance" und systemübergreifende Datenintegration
 Projekt Manager zur Implementierung der Datenmanagement and Governance strategy
 Technische Lösungsarchitektur (Systeme, Applikationen und Datensynchronisations prozesse)

Umfeld:
SAP Hybris C4C (Cloud for Customer), SAP Hybris Marketing, SLT, HCI, SAP ECC6, SAP CRM, Infor SLX, Sitecore CMS & integration of various other Satellite systems

E-Commerce, SAP CRM, SAP ECC, Projektmanagement (IT), SAP ABAP, SAP Cloud Platform, Hybris, Software Architecture, Sitecore

7/2015 – 12/2015

Project: Sitecore B2C Web shop e-commerce improvement project (Brother European rollout). e-commerce sales process redesign across Web (Sitecore B2C Web shop) and SAP CRM and ECC backends using SAP Gateway

Accomplishments:
 Remodelled and established digital end to end Sales business process that largely improved customer satisfaction and shopping experience
 Lead and completed successful roll out to into 16 countries within 4 months
 Significantly reduced back office administration costs by delivering solution with much strengthened technical stability

Environment:
Sitecore, SAP Gateway, SAP CRM Sales, SAP ECC SD/MM/LE/FI/CO

SAP CRM, SAP ECC, SAP FI, SAP LE, Sap Mm, SAP Sales und Distribution, Router / Gateways, Sitecore

6/2015 – 5/2016

Project: SAP Euro Conversion from GBP to EUR for Brother headquarter company code. Company revenue is ca €1.5 billion

Role: SAP Program and Project manager

Accomplishments:
 Headed delivery of project conversion strategy that proofed to be very successful as go live was delivered in time and budget with very minor post go live issues
 Highly satisfied CFO + Finance user community as there were ZERO post go live issues!

Environment:
SAP ECC, SAP BW, ABAP/4 Development Workbench

SAP ECC, SAP ABAP, SAP BW, SAP FI, PRINCE2, Programm-Management, Projektleitung / Teamleitung

6/2015 – 4/2016

Project: Brother Central & Eastern Europe (BCEE) Organisational restructure (Brother CEE HQ, Vienna, Austria). Business re-organisation project for the Brother Eastern European headquarters in Vienna. Re-implementation of SAP Sales, Service and Finance processes and company codes for Poland, Hungary, Slovakia and Czech.

Role: SAP SD/LE Solutions Architect and Project Manager

Accomplishments:
 Prepared Business case, Estimations and project initiation document (PID) in collaboration with Brother Europe CFO and delivered the project in 5 months
 Hands on Solution architecture and configuration in SD, MM, LE and review of ABAP user exits and program adaptations
 Delivered project scope as accountable project manager up to UAT sign off under very tight fixed deadlines (within 5 months) in readiness for go live based on the court decision

Environment:
SAP ECC (SD/MM/LE/FI/CO), SAP CRM (Sales and Service process), SAP BW, ABAP/4 Development Workbench, Infor / Sales Logix (CRM), SQL, Sitecore

Infor, SQL, SAP CRM, SAP ECC, SAP ABAP, SAP BW, SAP CO, SAP FI, SAP LE, SAP Sales und Distribution, Sitecore

4/2015 – 8/2015

Project: OmniJoin Web Conferencing Migration project - V6 to V7 (Nefsis, San Francisco and Brother International Europe HQ)
Complex migration project due to a significant process change around user and license management in the OmniJoin Web conferencing product

Role: Project manager, Business Analyst, SAP ABAP/WEB Technical-Solution Architect

Accomplishments:
 Delivered project end to end within 4 months in budget and in time with no post go live issues
 Apart from being accountable for the successful project delivery I developed the migration programs in SAP CRM and ECC interacting with OJ via ABAP and Web Service API’s

Environment:
SAP ECC SD/MM/LE, CRM Sales, Webui, ABAP OO, Postman, Webservice APIs, SAP Gateway, IObjects, Business partner management

SAP CRM, SAP ECC, ABAP, SAP CO, SAP FI, SAP Sales und Distribution, SAP Web IDE, Web Services, Business Analysis, Business to Business

2/2015 – 4/2015

Project: Brother Instant Ink Supply trial (Brother International Europe HQ)
Contractual Sales of printer consumables (ink and cartridges) via a “click” price.
Prototyping of usage-based service contract management in SAP CRM. Usage of service materials, pre-calculated credits, settlement management, counters and readings, billing plans, free of charge periods, contract change management processes and FI/CO integration into SAP ECC.

Role: Technical Solution architect and project manager

Accomplishments:
 Delivered SAP CRM Contract management prototype within 6 weeks
 Configured UBB based contracts forms pay as you go, prepaid monthly volume, pay per click, handling and reconciliation of over and under usage
 Configured integration of print counter readings via installed base and technical objects into the contract line items. Configured billing plans for various contract lengths and set up SAP revenue recognition processes

Environment:
SAP CRM Sales, Services, Contract and installation management, SAP ECC integration via SD, PM, FI, CO, Middleware; Web integration via SAP Gateway, ABAP OO, Webservices and JSON, SAP Lease Accounting Engine

SAP BC-MID, SAP CO, SAP FI, Sap Mm, Json, Web Entwicklung, Web Services

2/2015 – 4/2015

Project: OmniJoin Web Conferencing License Management implementation (Brother International Europe HQ)
Reimplementation of e-commerce process to sell Web conferencing licenses and cloud storage space via contractual service business model. (Conference Call license. Hosting licence and cloud storage)

Role: Business Analyst, SAP SD/CRM Solution Architect and Project manager

Accomplishments:
 Designed overall business process and solution architecture and carried out Technical analysis spanning SAP ECC, CRM, SAP Gateway, Sitecore and OmniJoin
 Hands on configuration of SAP CRM usage-based contract management including pay as you go, prepaid monthly volume, handling and reconciliation of over and under usage and billing plans for various contract lengths and set up SAP revenue recognition processes
 Developed integration of usage minute license readings from OmniJoin via ABAP and Webservice using installed base and technical objects linked to the contract line items
 Presented prototype within 6 weeks to highly impressed business community

Environment:
SAP CRM Sales, Services, Contract and installation management, SAP ECC integration via SD, PM, FI, CO, Middleware; Web integration via SAP Gateway, ABAP OO, Webservices and JSON, SAP Lease Accounting Engine

SAP CRM, SAP ECC, Projektleitung / Teamleitung (IT), ABAP, SAP BC-MID, SAP Beratung (allg.), SAP BP, SAP BW, SAP CO, SAP FI, Sap Pm, SAP Sales und Distribution, Business Analysis

10/2013 – 3/2014

Project: Customer account data management review (Brother International Europe HQ)
Analysis of Brother’s business partner record management across Europe and across all Brother business application systems:
o Management of users for trials; user management for Brother’s OmniJoin web conferencing application and integration into SAP CRM backend.
o Authorized dealer approval process (channel partner management) and marketing attribute assignments, approval process to link internet user (Sitecore) accounts to existing customer records.
o Customer record management across all systems and standardization of Brother terminology

Role: SAP Techno-Functional SD/CRM Solution architect

Accomplishments:
 Carried out complete business analysis and technical analysis of customer records across the whole Brother System landscape and all European countries
 Transformed an "antique" customer management process into a smart, automated process with 360 view concept that withstands digital challenges by designing the customer lifecycle management solution architecture including the technical concept on customer account data management across multiple SAP and satellite systems and all European countries
 Developed the interfaces for web and digital integration via SAP Gateway (SICF, SEGW)

Environment:
SAP ECC, CRM, SAP Gateway, Sitecore, Sales Logix, SD, FI, SAP backend and internet user management, Business partner and role management concepts, authorisation management

SAP CRM, SAP ECC, SAP BC-MID, SAP Berechtigung / User Verwaltung, SAP Sales und Distribution, Sitecore

10/2013 – 3/2014

Project: Customer account data management review (Brother International Europe HQ)
Analysis of Brother’s business partner record management across Europe and across all Brother business application systems:
o Management of users for trials; user management for Brother’s OmniJoin web conferencing application and integration into SAP CRM backend.
o Authorized dealer approval process (channel partner management) and marketing attribute assignments, approval process to link internet user (Sitecore) accounts to existing customer records.
o Customer record management across all systems and standardization of Brother terminology

Role: SAP Techno-Functional SD/CRM Solution architect

Accomplishments:
 Carried out complete business analysis and technical analysis of customer records across the whole Brother System landscape and all European countries
 Transformed an "antique" customer management process into a smart, automated process with 360 view concept that withstands digital challenges by designing the customer lifecycle management solution architecture including the technical concept on customer account data management across multiple SAP and satellite systems and all European countries
 Developed the interfaces for web and digital integration via SAP Gateway (SICF, SEGW)

Environment:
SAP ECC, CRM, SAP Gateway, Sitecore, Sales Logix, SD, FI, SAP backend and internet user management, Business partner and role management concepts, authorisation management

SAP CRM, SAP ECC, SAP BC-MID, SAP Berechtigung / User Verwaltung, SAP Sales und Distribution, Sitecore

9/2013 – 3/2015

Project: Brother Managed Print Services Portal -implementation (Brother International Europe HQ, Poland and Iberia)
Strategic project to introduce Brother Managed Print Services into the European market and increase market share. European roll out of a digital customer and channel partner portal for selling and supporting the sales of contractual print services and solutions using a contractual business model based on a “click” price:
• Web portal for channel partners and customers to handle quote to contract, contract maintenance, installations and consumable reordering and complaints process including (web) approval workflows
• Integration of digital Sitecore e-commerce portal into SAP CRM and ECC backend processes in SAP CRM and ECC to manage contract, logistics, customer invoicing and dealer commission payments

Role: Agile Project Manager and SAP CRM/ABAP/WEB Techno-Functional Solution Architect
Accomplishments:
 Turned around a project that had stalled before my introduction as project manager. Established new project delivery strategy by persuaded top management (steering) to use different roll out approach which expedited go live and return on investment
 Orchestrated delivery of a technically stable solution which boosted business sales revenue figures and user acceptance (Year 1: 200+ pilot dealers in Poland and Spain, 480+ contracts and over 8000 machines installed at customer sites)
 Project was delivered using Agile Scrum Project management methodology. I was accountable for project delivery, planning, budget and resource management (including management of system integrators and Sitecore Web developers / .net development stream). Apart from that I carried out the solution review and redesign (end to end business processes, portal user management, technical landscape)

Environment:
Business change management, Business analysis and various hands on technical tasks in Sitecore CMS, SAP CRM, SAP ECC, SAP Gateway, Medio/BOL (Cloud printer database), SAP CRM Contract management, SAP ECC SD, MM, PM/CS, FI, CO, ABAP OO, JSON

SAP CRM, SAP ECC, ABAP, SAP ABAP, Sap Cs, SAP FI, Sap Mm, SAP Sales und Distribution, Json, Sitecore, Change Management, Projektleitung / Teamleitung, Projektmanagement, Business Analysis

5/2005 – 1/2018

Hybrid role
• SAP Project/Program Manager and SAP Service Operations Manager
• Senior SAP Techno-Funktionaler SAP Sales, Logistik (SD, MM), Service (SAP CRM) and ABAP Lösungsarchitekt und SAP ABAP developer

• Hauptverantwortlicher Manager für das Brother SAP Centre of Excellence für Europa
• Program- und Projektverantwortung für grosse und mittelgrosse Projekte als Portfolio- und Projektmanager
• Hands on SAP und digitaler Lösungsarchitekt für CRM, Sales- und Logistik prozesse

• Verantwortung für Teams von 25+ Personen und Budgets von €3.5+ millionen
• Unterstützung von über 1500 Benutzern und 100+ Applikationen
• Verantwortlich für die erfolgreiche Einführung von über 50 SAP and digitalen Projekten (New business, SAP new dimension products, Internationale Roll outs, Upgrades, Web/Digital etc.) in technischen und Management rollen
• Projekt erzielten über €10 Millionen an "Benefits" durch Kosteneinsparungen und strategische Erneuerungen

Budgetierung, SAP CRM, SAP ECC, Portfolio-Optimierung, Hybris, Enterprise Architect (EA), Software Architecture, Programm-Management

1/2003 – 1/2018

• Lösungsarchitektur für SAP Sales, Logistik, e-commerce und e-service prozesse im Rahmen von Strategischen / New business Initiativen
• Hands on Konfiguration in SAP Sales (SD), CRM, Logistik (MM) modulen
und SAP Gateway
• Management und doing der notwendingend ABAP OO Entwicklungen
• End to End project management
• Budget management
• Stakeholder Relationship management on all management level across nearly all European countries

Enterprise Architect (EA), Projektleitung / Teamleitung (IT), SAP ABAP, SAP Beratung (allg.), SAP CRM, SAP ECC, Sap Mm, SAP Sales und Distribution

6/2002 – 1/2018

Senior SAP ABAP Entwickler für Projekte und Support
Module SD, MM, FI, CO, PM, CS, SAP CRM, SAP GW, Webshop
EDI, ALE, IDOC/BDOC Entwicklung, Userexits/Badis, ABAP, ABAP OO und Webservices/odata
SAP ERP + CRM Rollouts, Externe Warenhaus, Systemanbindungen, Unicode conversions, Euro conversion, Integration zu Webportsalen und - Webcontent managementlösungen via SAP Gateway, Anbindung C4C Sales

SAP R/3, ABAP, Business Analysis, Projektleitung / Teamleitung (IT), SAP ABAP, SAP CRM, SAP ECC, SAP Sales und Distribution

10/1999 – 5/2002

Senior SAP SD/MM/ABAP Solutions architect
• Established new SAP team as part of building up the SAP Consulting arm.
• Headed strategical SAP projects as Project manager
• Formulated end-to-end business process designs and technical solution architectures
• Customised SAP Sales and Logistics processes
• Developed large SAP ABAP solutions
• Mentored SAP Junior consultants

Projektleitung / Teamleitung (IT), SAP ABAP, SAP CO, SAP FI, SAP ITS, Sap Mm, Sap Pm, System Architektur

8/1996 – 9/1999

• Successfully implemented the largest SAP R/3 ABAP Add on development project in the Gas Utilities industry in Germany as Lead SAP ABAP developer.
• Owned key roles in multiple full life cycle global SAP implementation and roll out projects in as SAP ABAP developer and SAP SD/MM consultant in various industries.

Business Analysis, CRM Beratung (allg.), SAP ABAP, Sap Mm

10/1994 – 8/1996

Junior Management Consultant
Durchführung von
• Management Strategieberatung und -entwicklung
• Turn around Management Beratung
• Business Reengineering Projekte / Beratung

Krisenmanagement, Partner Relationship Management, Transformation Management, Transition Management, CRM (Customer Relationship Management)

8/1987 – 6/1989

Ausbildung zum Gross- und Aussenhandelskaufmann
Durchlauf aller Abteilungen eines Handelsunternehmens
Kriegbaum ist jetzt "Real" (Metro)

Einkauf (allg.), Betriebliches Rechnungswesen, Verkaufsförderungskonzept