Program/Project/Product Management, Software R&D, Sales/Business Development & Marketing, Leadership

1/2017 – offen

Leading a global team of software project managers with diverse cultural background, creating business opportunities, managing customer projects (direct accounts, distribution channels and mass market/online sales) for NXP security software products (operating system, applications, tools & services) addressing IoT security, Gov. identification, Payment/Banking and Mobile embedded security applications
o Global Program management for complete customer project portfolio in responsibility
o Global responsibility for first level and second level customer project support network, responsible for complete end to end customer projects including pre-sales/design-in and post-sales support
o Managing end to end customer projects and software product life cycle management including project planning, budgeting, staffing, execution, KPI monitoring, risk management, software project methodology definition, vendor management, project maintenance and management reporting
o Customer relationship and escalations management
o Business development and customer engagement, providing solution consultancy to customers in order to enable them to pick/define the right solutions for their systems
o Supporting customers in managing public and private sector tenders
o Managing new product campaigns (NPI) for direct accounts, distributors and digital/online marketing
o Supporting digital/online teams in defining web content and user journeys for products in responsibility (product pages, online documentation, online tools, online support etc)
o Sales strategies/planning and reviews together with regional sales teams, focusing on design-in targets, revenue/sales forecast/targets, target margins and strategic sales campaigns
o Engagement with eco-system, infrastructure and cloud providers for strategic positioning
o Supporting product marketing activities focusing on product definition, feasibility, business case evaluation, go-to-market strategies, pricing, promotion, positioning etc.
o Supporting sales in setting up and negotiating SLAs with customers and partners
o Supporting customers in different functional and security certifications
o Member Global Sales & Marketing IoT Strategy team focusing on strategic planning and customer engagements
o Member “Management Team” of Global Customer Support, R&D and Product Lines in responsibility
o Team management and competency development (head count planning, hiring, coaching, trainings, ramp up, motivation build up, mentoring etc.)

Lieferantenmanagement (allg.), Salesforce.Com, Agile Methodologie, Scrum, Softwareentwicklung (allg.), Programm-Management, Projektleitung / Teamleitung, Projektmanagement, Business Development, Kundendienst, Business to Business, Direkt Marketing, Distribution channels analysis, Marketing, Digital Marketing, Strategisches Marketing, After sales management, Postsales, Team Building

6/2016 – 12/2016

Being part of Global Mass Market organization, responsible for definition, strategic planning, implementation and coordination of partner management projects for mass market at global level in collaboration with all business units and sales regions. This included online project management, launch of an online tool for partner management, online content management, partner evaluation & onboarding, supporting sales regions and business units in managing their online partner network, SEO optimization management, measuring business impact, SLA with partners etc.

Lieferantenanalyse, Lieferantenmanagement (allg.), Projektmanagement (IT), Workflows, Prozessmanagement, Business to Business, Content Marketing, Digital Marketing

9/2006 – 5/2016

Led a worldwide software & systems matrix project organization comprising a team of experts from different functions, developing and marketing secure software and system solutions for eGovernment, payment, transport/ticketing and secure mobile transaction solutions
o Program Management
 End to end program management responsibility at system level
 Strategic planning and management, Portfolio/road map management
 Project/Budget/Resource/Risk Planning and Reporting
 KPIs definition and monitoring, Quality Assurance management and Project Auditing
 Software Processes/Methodology Planning and Optimization e.g. Agile Scrum
 Export classification, regulatory compliance, business conduct compliance
 Stake holders management (internal and external)
o Leadership
 Cross functional team management (matrix organization)
 Remote management of culturally diverse off shore teams
 Team development & management, head count planning, hiring, trainings, ramp up, motivation build up (start-up specialist for new product campaigns)
 Mentoring/Coaching of teams, team leaders and project managers
o Supporting Marketing/Business Development
 Short/Medium/Long term strategic marketing planning, alignment with overall company strategy, vision, mission and objectives, product portfolio planning and management
 Market analysis, competitor analysis, ideas evaluation, preparation and commercial evaluation of business plans, market segmentation, product positioning, business forecasting, Make or buy evaluation and decision making
 Go to Market strategy, pricing strategy, promotion strategy, distribution/channel management, tender management
 Digital marketing, mass market promotion, demand generation, lead generation, online content management
o Customer support
 Responsible for second & third level support
 Consultancy services for internal and external customers
o Business partner/Vendor/Third party Management
 Overall operations and relationship management at B2B level
 Contract negotiations and management
 Partner selection process and auditing (on-site and off-site)
o Product certification management (Smart cards)
 Security schemes (Common Criteria, FIPS, EMV, Visa VCSP, MasterCard CAST)
 Functional schemes (ISO, ICAO, Visa, MasterCard, CIPURSE™)
 Collaboration, coordination and overall relationship management with evaluation labs and evaluation bodies including contract negotiations, SoW, process establishment, process control, schedule planning, cost planning etc

Lieferantenmanagement (allg.), Forschung & Entwicklung, Agile Methodologie, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Scrum, Softwareentwicklung (allg.), Workflows, Prozessmanagement, Marketing, Digital Marketing, Produktmanagement, Team Building, Product-lifecycle-cost-management (PLCM)