Freiberufler

5/2021 – 9/2022

Support on RDS / Terminal Server Responsible for Major incident Monitoring of production facilities
Configure Intune packaging, AD, and Outlook IT Service Desk
Windows PCs Support with Intune and Office 365
Monitoring

Terminalserver, Server-Monitoring

3/2021 – 5/2022

Installation and configuration of new routers, switches, and APs.Planning for Cisco Migration (for 11 locations in Germany and over 3000 Cisco 9k-series switches, 5k Plus APs and VoIP)
Working on tickets (incident)

Cisco (allg.), VoIP

12/2020 – 3/2021

Enrollment and troubleshooting Android devices. Package new apps/test and install remotely on devices Set up policies for the different groups.
IT-Service-Desk-Support

Rollout

5/2020 – 12/2020

Responsible for leading the team across Europe Responsible for upgrading and testing IT equipment Installation and configuration of new POS and POS servers Installation and testing of the POS software.
Remote-Support
Travel in Europe and on-site support in all polo outlets

Cisco Switch, Kassenwesen

5/2019 – 11/2020

Technical IT-Service-Desk-Analyst Windows migrations
Hardware rollout
AirWatch Mobile Device Management (user profile registration and troubleshooting) Microsoft 365 migrations and training
Responsible for upgrading and testing IT devices (VM and cloud)
Hardware and software support for Cisco routers, switches, and voice gate method Configuration and rollout of Cisco VoIP phones.
Server and VM installations and configuration.
Software-Support
SCCM Management and Packaging Cisco ISE Management
Inventory

2nd & 3rd Level Support, IT-Support (allg.), Cisco (allg.)

3/2019 – 5/2019

Responsible for the installation of new server rooms. Intune users Mobile profile enrollment.
Configure new VoIP phones for users with their old profiles (Cisco Unified Communications Manager)
Voice Gate Way installieren
Installation of new hardware (laptops and PCs) New Hardware Inventory

Mounting a new server rack IP Phone Migration
Windows 10 end-user training AP Installation and Planning Wi-Fi Survey

Architekturvisualisierung, Windows 10, Cisco (allg.), Cisco Router, Cisco Switch, VoIP, Schulung / Training (IT)

10/2018 – 3/2019

Responsible for support: Windows 10 migration, Office 0365, Outlook and SCCM Responsible for upgrading and testing IT equipment (desktop and laptops) Troubleshooting and installing the Windows application
Migrating from AirWatch to Intune support
Respond to requests from clients and resolve hardware or software issues

2nd & 3rd Level Support, Microsoft Azure, 1st Level Support / UHD, Cisco Router, Cisco Switch, IT-Support (allg.), IT-Techniker (allg.), Technischer Support

1/2015 – 3/2018

Worked on several day-to-day EUC-related issues and supported multiple end-user related projects for multiple clients.
WLAN and network measurement with air magnet
Responsible for IT hardware, software and maintenance contracts Troubleshooting and replacement of server hardware incl. motherboard Basic troubleshooting for DDN storage hardware and software

Dell EMC storage replaces faulty hardware components.
Daily troubleshooting of systems, servers and other devices in offices worked on peripherals such as printers, scanners and storage disks.
Server room relocation agreements and execution with the team Install network devices in the office and support the same Provide assistance to remote teams (remote access to firewall devices via laptop) in troubleshooting and resolving site access issues at the client site.
Troubleshoot issues with customer printers, UPS devices, Windows 7/10 re-imaging, and network drivers.
Install new client devices: UPS, network switch. Conduct an inventory of client network sites.
Providing international services to foreign clients. Install Cisco Voice Gate Way
Cisco CP-8811 Telefonkonfiguration Nortel voice setup installation
Working on survival Wi-Fi survey projects for small and large businesses Planning and installation of WLAN and network infrastructure

Angewandte Forschung, EMC Networker, PAN (Personal Area Network), Storage, VLAN (Virtual Local Area Network), VoIP, WAN, WLAN (Wireless Local Area Network)