Senior Program Manager

9/2013 – offen

Management:
○ Managing a team of 15 direct reports
○ Professional development of the team members: providing monthly trainings, hands-­on activities, knowledge transfer (e.g. support for configuration and use of internal tools)

Business analysis:
○ Setting up and monitoring business analysis activities and auditing the process
○ Defining procedures and work instructions for requirement management, requirement analysis and design, software acceptance, change management
○ Improving business analysis internal process as part of the team involved in the process of the company’s CMMI certification

Leadership:
○ Coaching 6 members in getting certified as Professional Business Analysts, with a 100% success rate in obtaining the CBAP certification
○ Problem solving, providing direction, influencing people

Business Analysis

9/2013 – offen

Grant management system for the Romanian Ministry of Agriculture and Rural Development:
- Scope: online electronic submission of financing requests and eligibility checks and selection, online portal for acquisition procedure for private beneficiaries, online payment authorization, electronic archiving, business intelligence reports, electronic signature and cloud management
- Timeframe: 4 years, ongoing
- Client stakeholders: 23 directors and decision makers dispersed across 4 locations
- Leadership: coordination of cross-­functional teams of 40 analysts, architects, programmers and testers, located across the country, throughout the entire project lifecycle, from inception to closure, and 20 partners, subcontractors, and suppliers from various companies

Program management:
○ Ensuring positive program outcomes are achieved within time, cost, scope, risk and benefits
○ Tracking activities against detailed project plans
○ Weekly reporting to Senior Management by providing financial and technical updates of
implementation progress and any known issues
○ Moving between Agile and Waterfall approaches depending on project specifics and client
goals, creating detailed project roadmaps, schedules and work breakdown structures
○ Applying tools and methods according to PMI best practices and corporate policies

Key Performance Indicators:
○ Solution outcome: 250,000 requests for financing investment projects submitted and 150,000 selected for processing payments amounting to 8 billion euros
○ First phase has been completed ahead of schedule and successfully rolled out in 40 locations across the country, reducing costs and implementation time by 10%
○ Operational results: increased estimation accuracy by 15%, increased team velocity by 8%, improved code quality by 10%, reduced number of change requests by 30%, reduced number of post­production incidents by 20%

Projektmanagement (IT), Scrum

2/2006 – 8/2013

Business Analysis & Training Manager
● Managed 20 business analysts and 10 trainers for 15­million­euro projects for implementing software and hardware systems for national and international clients (Vodafone UK & Germany, ERSTE, VIG, OMV, E.ON, Rompetrol, National Integrity Agency, Criminal Intelligence Agency)
● Planned business analysis and training processes, scoping and estimating the effort to complete the activities up to successful delivery of the activities outcome and monitoring the costs
● Led requirements management, business process analysis, development of interactive prototypes, deliverables creation, user acceptance testing, solution rollout, change management
● Led training activities: preparing content, organizing, delivering sessions for client end­users
● Conducted 50 interviews for extending the business analysis and training teams

Senior Business Analyst
● Collected and documented customer requirements, analysed, created deliverables
● Developed maps and flowcharts of current and future business processes
● Converted business requirements into technical requirements and test plans (business process model, use cases, activity diagrams, state chart diagrams, mockups, integration specification)
● Performed solution acceptance with clients; managed change requests
● Provided 15 solution trainings to 200 client end­users

Technology Consultant
● Developed technical solutions and implementation approaches, installed and configured systems
● Delivered user and system test plans, created user guides and video tutorials
● Performed 30 train-­the-­trainer, end ­user and administration trainings for 500 people
● Provided technical support after solution roll­out

Business Analysis