Security analyst

12/2016 – offen

Diyar United, Kuwait (SOC analyst)

▪ Assisting with client transition and on boarding served as primary point of contact for Managed Security Service clients.
▪ Provides escalation support to Tier 1 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required.
▪ Provides remote consulting services via interactive client sessions to assist with SIEM technologies
▪ Developed use cases, fine tuning of rules and escalations to the client

Cyber Security