Business Analyst, Telecoms, E-Commerce, Banking, Operations

5/2018 – 10/2018

Working in CDP project, within a purely scrum/agile based environment, I had to:

- Centralize the deployment of the Bank’s numerous products under the newly developed CDP deployment tool.
- Identify the Bank’s internal customers’ software and business requirements and match them to the CDP project, making sure that the end result will be absolutely functional.
- Work closely with the Development, Operations and Testing teams in order to ensure that the technical requirements and guidelines are understood and followed.
- Document every phase of the Integration, Deployment, Testing and Operations processes for Commerzbank’s internal employees to take over.
- Prepare all introductive and explanatory presentations for the customers to visualize the steps needed from the creation to the final delivery.

Kommerzielles Bankgeschäft, Agile Methodologie, Confluence, Scrum, Jira, Business Analysis

1/2013 – 11/2017

Easygnosis is a global IT, e-learning company, targeting more than 25 countries worldwide, in 4 continents.

Initially as a Business Analyst and later as a Project Manager my main tasks were to:

• Present on all the phases of the project Life Cycle, from planning to production.
• Delegate tasks and make sure that the daily procedures are followed and updated.
• Analyse competition, define project requirements and approve the optimal business Strategy.
• Responsible for the final site planning and development, the technology used and the graphical interface.
• Decide on the business partners and look for new technologies.
• Budget planning and R&D management.
• Create User Stories including acceptance criteria, writing these criteria for automated tests and conducting exploratory tests on User Stories when required
• Analyze and document the current offerings, analyze and document new business requirements and assess the existing software for functionality.
• Take responsibility about the final decision on marketing strategy and decide monthly on the target countries, customers are changing, taking into consideration the changing political, financial, touristic etc. factors.

Confluence, Scrum, Jira, Projektmanagement, Analyse der Markt- / Wettbewerbsposition, Business Analysis

9/2010 – 12/2012

Fan Flo is a pioneer company in the sector of media, live broadcasting and data collection & analysis. During my time at FanFlo my main tasks were to

• Analyze the business possibilities of the new-coming media product.
• Responsible to finalize the Alpha phase of FanFlo and make sure it is ready to hit the markets as a final product.
• Prepare and present business potentials of the product to investors and customers.
• Schedule and co-design the Beta phase of Fan-Flo, taking into consideration the business needs, the customers’ demands and the technological possibilities.
• Lead the process of employment of the qualified persons to assist the progress of the project
• Interact with all parties (users, customers, software houses, artists etc) to improve the efficiency of the final product.

Confluence, Business Analysis, Strategische Unternehmensplanung, Business to Business, Strategisches Marketing

6/2006 – 7/2010

Telia - NetCom is a leading telecommunications company in Norway. My duties included:

• Third line support for all production problems of the PrePaid division (working in a PL/SQL environment). This support was entirely my responsibility for customers all over Norway, answering all major issues arriving by mail, assigned tickets or calls.
• Participating in the decision making regarding the PrePaid system, its future plans for growth and the new strategies.
• Being the intermediate between Marketing Department, Call Center and the Prepaid System, improving it according to their needs and demands.
• Correcting, amending and debugging the existing code, written in PL/SQL and Unix.
• Testing all new code in the test system before applying it into Production.

Testen, PL/SQL, IT-Support (allg.), Billing / Rating (Telekommunikation), Change Management, Business Analysis

3/2000 – 12/2005

Talkline (now Mobilkom-Debitel) was a leading Service Provider in Germany for wireless and fixnet communications. Working under a Unix platform my main duties included:

• Played a key role in the migration to the new billing system, and prepare the entire operational part of it.
• Lead the operational set up of the PET system (production alike environment, where all new versions were tested). Prepare operational data-base, environment, configuration files, maestro set-up. Prepare and run the End of day schedule (daily batch jobs) and approve the new versions.
• Lead the set up and the operational test and the run of the new ‘market’ for Talkline in the Netherlands. Describe the needs and prepare the system for ‘going-live’, as well as assist the production support since its beginning (Netherlands - since June 2001)
• Test of the Operational set-up and the functionality of the Amdocs Billing System (Maestro, Data Bases, Operational screens and configuration etc)
• Participate intensively in the User Acceptance Test, by checking test cases and the functionality of the End of Day batch jobs
• Support Production in a 24-hour on-call basis.
• Be responsible for all the Talkline operators (a team of 12 persons working on shifts of 2).
• Prepare the Operational procedures and design the official forms that will be needed for the correct function of Talkline Production Services.
• Train the Talkline employees on the Operational area of the new billing system (GUI operation and functionality, Operational tables configuration, Maestro use etc)
• Responsible for the whole letter production process of the company, the debugging, the transferring of letters to print-shop and the problem solving on the letter server.
• Introduce new letter templates, change the old ones according to needs, test and place them into production.
• Support and problem solving regarding electronic billing issues (Ebill).
• Support and running of the banking process, Payments and Direct Debit.

Testen, Shell (CSH), 2nd & 3rd Level Support, Billing / Rating (Telekommunikation)

9/1998 – 2/2000

As an Operations Analyst supporting Vodafone’s customer care and billing systems, I had to:
• Responsible for the overnight run of all Vodafone’s batch jobs:
More specifically, I had to:
- Prepare jobs and create overnight schedule using MAESTRO (Unisys)
software.
- Identify, analyze and solve the errors of the non-critical overnight jobs, to avoid repetition (debugging software, recognizing system problems, fixing data base inconsistencies etc).
- Solve on the spot the critical errors of the overnight jobs, to allow the successful completion of the overnight schedule.
- Help the Operators and answer any possible questions.
The latter two tasks included a 24-hour-on-call duty in an everyday basis.
• Organize, prepare and run the Production Acceptance Tests for every new version of software that Vodafone receives, and report to VCSL’s management regarding its quality. This task combines tests on both operational and applicational software.
• Be responsible for Vodafone’s On-Line Production Services viability.
This includes:
- Keep the on-line services up and running, by using and configuring appropriately the TUXEDO (BEA) software for all the production machines.
- Respond to the requirements of all Vodafone’s Channels regarding on-line changes, and answer their inquiries for any operational aspect.
• Develop new UNIX software, designed to simplify the multiple and complex operational functions, impose the use of standard operating procedures and reduce manual tasks.
• Ensure that the new software matches the changing requirements of Vodafone’s channels but is still compatible to the currently used version.
• Design of ‘Hand Over into Production’ (system implementation) procedures.

Testdesign (IT), Sed (Programming Language), Shell (CSH), 2nd & 3rd Level Support, Billing / Rating (Telekommunikation)

10/1997 – 8/1998

Amdocs specializes in customer care and billing systems for telecommunication providers, including local, cellular, paging, long distance, international and cable.
As an Amdocs employee supporting VCSL’s interests, I was:

• Supporting conversion and migration tests, as well as operational tests for all new versions.
• Analyzing software performance and suggest improvements in order to eliminate possible bottle-necks in Production, and optimize software efficiency according to system limitations.
• Supporting and helping Amdocs sites all over the world (Australia, Holland, Israel, Ireland etc).
• Training new Amdocs employees on the ‘on-site’ environment.
• Preparing and submitting the documentation of operating procedures.

Testen, PL/SQL, 2nd & 3rd Level Support, 24/7 Leistungen, Billing / Rating (Telekommunikation)