Quality and Project Management for Product Development (Hardware and Software)

7/2017 – 12/2017

• Managing new feature projects for the billing system of a telecommunication provider
• Acting as a bridge between the offshore teams and the client
• Definition of the scope, risk management, issue management
• Liaising with the offshore test team to ensure proper test coverage
• Planning and following up on the defect fixes
• Tools and Technologies used on the project: Jira, Confluence Rennaissance CRM, CableMaster (CaMa), Agile, Atlassian

Test Management

6/2016 – 10/2018

• Accredited trainer for test certifications (ISTQB Foundation)
• Delivery of project management trainings (PMP and Prince2)
• Delivery of trainings for Quality Management (Six Sigma Yellow Belt, Six Sigma Green Belt)

ISTQB, PRINCE2

11/2014 – 1/2015

• Optimization of the execution time of a daily trades data processing server job
• Incident handling – driving resolution and liaising with impacted teams
• Statistical analysis and improvement of the execution time of the flow
• Driving incident management process improvements
• Incident root cause analysis
• Tools and Technologies used on the project: Jira, Confluence, Six Sigma

Six sigma

4/2014 – 10/2014

• Planning, managing and monitoring the process description effort
• Communicating the process to the involved stakeholders and ensuring buy in
• Definition of the process governance
• Project management of the business rules gathering effort
• Ensuring that the gathered business rules are mapped to requirements and functionality that will be delivered by the supplier
• UAT Test Management
• Tools and Technologies used on the project : BSS, OSS, Veris, SAP, HP ALM, Microsoft Project, Visio, MS Office, Agile

Projektmanagement (IT), Test Management

4/2012 – 4/2014

• Part of the Senior Master Data Program Leadership team
• Head of the test team (20+ employees)
• Monitoring different test metrics as well as defects raised by the testers
• Personnel performance management and administration
• Definition of a software development and support processes (based on ITIL, ITSM, Agile, Waterfall, PMBOK)
• Communicating the process to the involved stakeholders and ensuring buy in
• Monitoring compliance to the defined process
• Defining project gates – a set of criteria on when a certain project can move to the next stage in the lifecycle
• Performing project health checks, overtaking projects in crisis and rectifying them
• Running continuous improvement activities on the defined processes
• Monitoring and analyzing KPIs on incidents and availability
• Tools and Technologies used on the project: Informatica, SAP, MDM, HP Quality Center, Microsoft Project, Visio, MS Office, Agile

Test Management, Projekt-Qualitätssicherung, Qualitätsmanagement (allg.)

3/2011 – 4/2016

• Direct sales of baby strollers in the Danish market
• Evaluation of suppliers and negotiation
• Customer contact and support
• Payments and invoicing

Großhandel, Handel

4/2007 – 3/2012

• Quality Manager for several large (20+M USD) radio development programs involving software, electronics and mechanical development across the globe
• Participating at project maturity gates (M Gates) meetings as a representative of the quality department and approving the project milestones on behalf of the Quality Director
• Having the overall responsibility for product quality by remote managing of quality engineers for the different domains (software, hardware, supply chain) and reporting to the divisional quality director
• Owner of the SLQAP – System Level Quality Assurance Plan – a document outlining the quality goals and criteria for the programs
• Improvement of the project management process
• Project audits and health checks
• Process definition and implementation
• Process gap analysis and process improvements
• Ensuring that the process repository (QMS – Quality Management System) is up to date and conforms to ISO 9001
• Monitoring the process metrics (100+ metrics related to software development) for the different projects/programs
• Running a weekly meeting to ensure all the defects have proper severity assigned (Defect Gatekeeper meetings)
• Definition of quality goals/KPIs for internal/external suppliers
• Performing different Quality Management related trainings (introduction to new employees, trainings on the review process etc)
• Tools and Technologies used on the project: Tetra, Dimetra, Primavera, Rational Clearcase, MS Office

Qualitätsmanagement / QS / QA (IT), Projekt-Qualitätssicherung, Qualitätsmanagement (allg.)

2/2006 – 4/2007

• Working on a Six Sigma Green Belt project on improvement of software development processes
• Definition of a risk factor for the software based on regression modeling and historical defect information (part of the Green Belt project)
• Implementing the calculation of the risk factor in the software development tools and sharing the information across teams
• Proposing and implementing refactoring and stronger reviews on the code that has a significant risk factor
• Acting as a SME (Subject Matter Expert) for a static analysis tool - Klocwork
• Software developer for mission critical systems (C, C++)
• Tools and Technologies used on the project: C, C++, Rational Clearcase, Minitab, Klocwork

Agile Methodologie

6/2004 – 6/2005

• Initiated, established and coordinated several university-company joint projects with biomedical background and academic relevance.
• Performed initial Freedom of Operation analysis on patents.
• Was involved in the fund-raising phase when more than 2 Million DKK were approved.
• Fostered students’ professional growth and greatly contributed to the company’s time-cost savings.
• Working on an R&D project as a cooperation between Aalborg University and Novo Nordisk
• Being the Novo Nordisk liaison at Aalborg University and managing the work of several student projects
• Design of electronic measurement devices to be used in a clinical trial
• Providing input to the documentation for the ethical committee
• Connecting the measurement equipment to the patients during the clinical trial
• Ensuring proper operation of the measurement equipment during the clinical trial
• Analyzing the patient physiological data that were captured during the trial
• Developing physiological state detection algorithms based on the patient data

Analogelektronik