Freelancer » Informations- und Kommunikationstechnologie » Berater und Spezialisten
freiberufler Service Manager auf freelance.de

Service Manager

zuletzt online vor wenigen Tagen
  • auf Anfrage
  • 1150 Wien
  • Weltweit
  • bg
  • 26.02.2025
Jetzt registrieren & Kontakt aufnehmen

Kurzvorstellung

Experienced Service Manager with 25 years of experience consulting Small ,Medium and Enterprise customers.
I enjoy working with others to achieve certain objectives on time with excellence!

Qualifikationen

  • Abteilungsleiter Rettungsdienst1 J.
  • Customer Success Manager1 J.
  • Jira
  • Kundenberater1 J.
  • Leiter IT-Servicedesk
  • Release Manager
  • salesforce financial cloud
  • salesforce marketing cloud
  • Scrum-Master
  • Service Management
  • Serviceberater ITIL
  • Servicemanager5 J.

Projekt‐ & Berufserfahrung

Service Manager
Raiffeisen bank international, Wien
12/2023 – offen (1 Jahr, 6 Monate)
Finanzdienstleister
Tätigkeitszeitraum

12/2023 – offen

Tätigkeitsbeschreibung

Overseeing IT Cloud Services, ensuring smooth operation and alignment with the IT process framework. Managing contract creation, optimizing infrastructure, troubleshooting, supporting cross-functional teams, implementing, and enhancing essential services.
Shaping IT Service Management framework as a SPOC between the Retail Customer Engagement, Global Delivery teams and Agile / Product tribes by playing a crucial role in the future customer-centric banking. Defines, adapting, and measures new and existing contracts (KPIs, SLAs, OLA, RPO and RTO).
Provides T-shaped expertise in IT domains, Cloud platforms and services (AWS, Azure, Salesforce Marketing/ Financial Clouds).
Service/Operations design definition and mapping (Service Now, Jira etc)
Vendor & escalation management, SIAM.
Driving regulatory integrations and DR compliance and testing of services (ITPF, DORA, CIA etc.)
People management – direct reports -Data Engineers, DevOps, 1st, 2nd level support

Eingesetzte Qualifikationen

Abteilungsleiter Rettungsdienst, Customer Success Manager, Kundenberater, Servicemanager

Global Release & IT Coordination Engineer
ADMIRAL TECHNOLOGY, Wien
12/2022 – 12/2023 (1 Jahr, 1 Monat)
IT & Entwicklung
Tätigkeitszeitraum

12/2022 – 12/2023

Tätigkeitsbeschreibung

CI/CD pipeline management and Application lifecycle management
Program management - Product onboarding
Release management, Change management, Incident Management, Problem Management, CMDB & End-to-End Process Design and Transformation
C-level collaboration & communication, Vendor management (SIAM)
Delivery of Software services, into all stages of continuous delivery, and continuous deployment.
DevOps SPOC -Lading Tech and Scrum teams, accountable for STG, Pre-PROD & PROD
Quality lifecycle management (SDLC) of microservices and Testing stages.
Chairing/Leading Program board, Release planning, Rollout Retros, CAB, TAB, PROD rollout

Eingesetzte Qualifikationen

IT-Berater, IT Service Management (ITSM)

Principal Technical Account Manager (Festanstellung)
Playtech, Wien
12/2018 – 12/2021 (3 Jahre, 1 Monat)
IT & Entwicklung
Tätigkeitszeitraum

12/2018 – 12/2021

Tätigkeitsbeschreibung

Strategic and supportive partner for Tier1 customers & their success.
Accountable for end2end technical delivery & Product stability.
Controlling SDLC and Application lifecycle management governing execution of Agile and ITIL (
process enhancement & process Improvement)
T&T program management - Cloud adoption, Digital transformation, new integrations etc.
Service Integration and Management (SIAM) - Manage cross-functional teams, 3rd parties and vendors to achieve business & customer goals (SLA, SLO, KPI reporting,)
Escalation management, Change & Release management, Problem management, DevOps execution
Product roadmap management, new offerings, and architectural concepts, FR delivery
SPOC & SPOE - Chairing Steerco & Service reviews and CSI and PI planning, Contract management, After sales, Cost & Finance Management, Service Delivery Management, Asset Management

Eingesetzte Qualifikationen

Leiter Kundendienst, Sales Administration Manager, Servicemanager, Account Management, Business Development

ITSM Program Manager
DXC Technology, Wien
4/2018 – 12/2020 (2 Jahre, 9 Monate)
IT & Entwicklung
Tätigkeitszeitraum

4/2018 – 12/2020

Tätigkeitsbeschreibung

Leads large scale Transition and Transformation programs through PMI framework - ITSM integration and service adoption for Tier1 EMEA business customers
People management – 6 direct reports – Supportive PMs, Process SMEs, Test strategy team.
Manage end2end Cloud adoption initiatives and migrations as part of Digital transformation strategy between Helion managed cloud, AWS, Azure, VPC & Hybrid Cloud offerings.
Negotiating and defining requirements and design & delivery of CMO, TMO and FMO solutions.
Manage Program/Project Financials /Cost estimation/Project Risk, Resource management and reporting
Service strategy & Process design, implementation SOW & Pre-After Sales
Project Change Management and Customer Invoicing, End-to-End Process Transformation

Eingesetzte Qualifikationen

IT-Berater, Programm-Manager, Projektleitung / Teamleitung (IT), Referent Strategie-/Programm-Management, Servicemanager

Weitere Projekt‐ & Berufserfahrung anzeigen

Weitere Kenntnisse

IT Service Management, Major Incident Management, ITIL implementation and governance, Program and Project Management (Cost, budget), Service Delivery, KPI, SLA, SLO definition and management. Process and Operations management , Service Desk integration and management. SIAM and CSI. Change and Release Management. Account Management, Scrum control and Agile operation. C-level communication and Relationship Management

Persönliche Daten

Sprache
  • Bulgarisch (Muttersprache)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Profilaufrufe
54
Alter
45
Berufserfahrung
25 Jahre und 4 Monate (seit 01/2000)

Kontaktdaten

Nur registrierte PREMIUM-Mitglieder von freelance.de können Kontaktdaten einsehen.

Jetzt Mitglied werden