Project/Program Manager, Delivery Manager
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- 61267 Neu-Anspach
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- de | en | es
- 07.08.2024
Kurzvorstellung
Auszug Referenzen (3)
"Hr. P. wurde als Projekt Manager eingesetzt ein Win 10 Migration abzuschließen. Weitere Aufgaben kamen hinzu, die alle sehr positiv erfüllt wurde"
3/2019 – 4/2020
Tätigkeitsbeschreibung
Project management “SD WAN migration”
Change to a new WAN provider; replacement of MPLS; migration of
customer sites and data center to SD WAN
Project management / SCRUM Master “Windows 10 Feature Update 1903”
Project was set up and managed as an agile endeavor; updating Microsoft
infrastructure (Server 2016); updating Windows 10 version 1803 to version
1903;
Project management “Decommissioning of Windows 7 infrastructure”
Finalizing the project; managing customer acceptance and executing
financial close down
Temporary substitution of the Account Project Lead
Being responsible for the delivery of all projects of the account
Project management “Windows 10 rollout”
Close down of the project; managing customer acceptance and executing
financial close down
Projektmanagement (IT), Scrum
"Sehr gute Zusammenarbeit. Angesehener Mitarbeiter beim Kunden. Erfolgreiche Durchführung seiner Tätigkeiten. Motiviert und engagiert."
4/2012 – 2/2019
Tätigkeitsbeschreibung
Led the delivery unit “software development and maintenance” for an internal telecommunication company with a team size of around 50 on-site/offshore colleagues for the following portfolio: Online and batch components of Customer Care & Billing systems, Barring Management System, Letter Management System, Fraud Management System
Line management of the “onsite” team
Steered the international development and delivery team (Germany and India) and executed the governance for the offshore software de-livery
Transition/transformation management (switch to a global delivery model in conjunction with delivery unit in India)
Supervised the resource, capacity and schedule planning of the project teams
Was responsible for the effort estimation and the statement of work of the billing system domain
Was responsible for meeting the SLA’s of the delivery unit
Executed the escalation management
Managed the vendors
Worked on the improvement of the internal delivery processes
Managed the CRM project turn-around based on a global delivery model regarding a critical account in Munich
Focused on delivery improvements (people, processes, method/tools)
Managed Enterprise Data Warehouse upgrade project for a multina-tional Scandinavian telecommunication company
Coordinated the development of solution options with internal ex-perts, vendors (Teradata, Informatica) and virtual international teams (Europe, Canada, USA, China)
Managed the decision process on the solution for the DWH project
Programm-Management, Projektmanagement
"Sehr erfahrener und umsichtiger Abteilungsleiter mit umfangreichen Fähigkeiten in Führung und im Projekt- und Programm-Management"
11/2001 – 3/2012
Tätigkeitsbeschreibung
- Line management of a software development and maintenance department focusing on the billing domain with 18 direct reports plus 16 external team members
Was also in charge of reference data changes
Delivery management; vendor management
Budget planning / IT-controlling; accountable for a yearly budget of 2.5 million €
Member of requirement management board
Managed project "Single Bill": RfP preparation aimed at consolidating two billing legacy systems by focusing on the billing/accounts receivable part with up to 30 project participants
Carried out vendor selection for outsourcing of IT development based on RFI/RFP process including two visits to India
Defined service catalogue for an outsourcing contract representing the billing domain
Drafted and compiled an outsourcing contract for software develop-ment and maintenance services
Led negotiations with offshore vendor on SLA’s
Programm-Management, Projektmanagement
Qualifikationen
Projekt‐ & Berufserfahrung
9/2021 – 2/2022
TätigkeitsbeschreibungManaging the transition of network services (tools, security, cross-functional services) for two plants (Bremen and Rastatt) towards the service commencement date
Eingesetzte QualifikationenTransition Management
3/2019 – 4/2020
Tätigkeitsbeschreibung
Project management “SD WAN migration”
Change to a new WAN provider; replacement of MPLS; migration of
customer sites and data center to SD WAN
Project management / SCRUM Master “Windows 10 Feature Update 1903”
Project was set up and managed as an agile endeavor; updating Microsoft
infrastructure (Server 2016); updating Windows 10 version 1803 to version
1903;
Project management “Decommissioning of Windows 7 infrastructure”
Finalizing the project; managing customer acceptance and executing
financial close down
Temporary substitution of the Account Project Lead
Being responsible for the delivery of all projects of the account
Project management “Windows 10 rollout”
Close down of the project; managing customer acceptance and executing
financial close down
Projektmanagement (IT), Scrum
4/2012 – 2/2019
Tätigkeitsbeschreibung
Led the delivery unit “software development and maintenance” for an internal telecommunication company with a team size of around 50 on-site/offshore colleagues for the following portfolio: Online and batch components of Customer Care & Billing systems, Barring Management System, Letter Management System, Fraud Management System
Line management of the “onsite” team
Steered the international development and delivery team (Germany and India) and executed the governance for the offshore software de-livery
Transition/transformation management (switch to a global delivery model in conjunction with delivery unit in India)
Supervised the resource, capacity and schedule planning of the project teams
Was responsible for the effort estimation and the statement of work of the billing system domain
Was responsible for meeting the SLA’s of the delivery unit
Executed the escalation management
Managed the vendors
Worked on the improvement of the internal delivery processes
Managed the CRM project turn-around based on a global delivery model regarding a critical account in Munich
Focused on delivery improvements (people, processes, method/tools)
Managed Enterprise Data Warehouse upgrade project for a multina-tional Scandinavian telecommunication company
Coordinated the development of solution options with internal ex-perts, vendors (Teradata, Informatica) and virtual international teams (Europe, Canada, USA, China)
Managed the decision process on the solution for the DWH project
Programm-Management, Projektmanagement
11/2001 – 3/2012
Tätigkeitsbeschreibung
- Line management of a software development and maintenance department focusing on the billing domain with 18 direct reports plus 16 external team members
Was also in charge of reference data changes
Delivery management; vendor management
Budget planning / IT-controlling; accountable for a yearly budget of 2.5 million €
Member of requirement management board
Managed project "Single Bill": RfP preparation aimed at consolidating two billing legacy systems by focusing on the billing/accounts receivable part with up to 30 project participants
Carried out vendor selection for outsourcing of IT development based on RFI/RFP process including two visits to India
Defined service catalogue for an outsourcing contract representing the billing domain
Drafted and compiled an outsourcing contract for software develop-ment and maintenance services
Led negotiations with offshore vendor on SLA’s
Programm-Management, Projektmanagement
4/1996 – 10/2001
Tätigkeitsbeschreibung
•Requirement analysis and logical design; applied object oriented method
•Managed several IT-projects across functional boundaries with focus on inter-carrier billing, leased line management, inventory management, number portability, order processing (3 – 10 project participants)
•Led team “Service Provisioning and Backend Processes"
Projektleitung / Teamleitung (IT)
7/1993 – 3/1996
Tätigkeitsbeschreibung
●Supported a pre-sales team in selling geographic information systems (GIS) as well as publishing systems
●Developed marketing material; carried out software demos (GIS)
●Gave presentations on software solutions (GIS) and the company´s vision
●Consulted customers in all phases of the software life cycle concerning geographic information systems (GIS)
●Analyzed and designed system interfaces for an publishing solution
Software engineering / -technik
3/1990 – 6/1993
Tätigkeitsbeschreibung
●Carried out a requirement analysis for a Network Information System (NIS) of a utility company
●Developed data models and functional specifications for the public utility company in Munich
●Applied the Software-Engineering-Concept ISOTEC (Software Engineering Best Practice of Ploenzke) with a CASE-tool
●Prepared and conducted workshops and trainings on „Thematic Mapping” for SIEMENS in Germany and England
●Acted as trainer on ISOTEC for Ploenzke employees
Software engineering / -technik, Schulung / Training (IT)
Zertifikate
Ausbildung
Georg-August Universität Göttingen / UC Riverside
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Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Spanisch (Grundkenntnisse)
- Europäische Union
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