Experienced It Manager in Projects and Service Delivery

1/2018 – 1/2019

o Coordination of the running project (security rollout)
o Change management (releases of the rollouts)
o Cooperation with the customer and stakeholders (Vienna Insurance Group)

Application Management related tasks:
o Business critical application’s reconsideration
o Workflow optimization
o KPI Management
o Keeping documentations up to date
o Managing software implementations and upgrade
o Troubleshooting management and process documentation creation

Service Management, System Center Configuration Manager

1/2017 – 12/2017

o Stakeholder management
o Service Management

Application Management related tasks:
o Keeping documentations up to date
o SLA & KPI management
o Process creation, improvement

Microsoft Office 365, Enterprise project management (EPM)

4/2014 – 1/2017

Major Projects (Antimalware service takeover):
1. Server migration project from UBIS to Bank Austria: Coordinating 8000 server’s migration for multiple countries
2. Microsoft Exchange Server security implementation (Symantec Mail Security for Microsoft Exchange)
Service improvement:
o Stakeholder management / Client Facing
o Technical team management, escalation
Teamwork improvement:
o Education organization
o Coordinating service levels (1,2,3), processes

Application Management related tasks:
o Documentation creation and keeping them up to date
o Process definition, improvement
o Failover testing documentation and implementation
o Audit preparation
o SLA & KPI management
o Project management
o Responsibility for IT security applications and improvement

Symantec Endpoint Protection, IT Service Management (ITSM), Enterprise project management (EPM)