CRM Consulting

6/2008 – 12/2016

- Oracle Siebel CRM Technical Project Manager & Architect
- Introduction of a Life Sciences Quote & Order Management Process Incl. Dynamic Quotes & Conditions, Pricing, and flexible Approval workflows
- Conception & Implementation of diverse Oracle Siebel - SAP ERP interfaces e.g. a bi-directional SAP SD (Order Management) interface and diverse other uni-directional SAP ERP interfaces (For Revenue Accounting, Customer master and Material Management) based on EAI, Web Services and SAP PI
- Planning & Implementation of a Medical Call Center with multi-channel communication boxes based on Oracle Siebel email Response and CTI
- Providing a Support Concept & driving a quality review for a global Oracle Siebel Field Services Application
- Managing Second and Third Level Support, Bug Fixing, System Setup, Sizing, Monitoring and Server Administration.
- Quality assurance & Performance tuning
- Oracle Siebel data archiving using Oracle PL/SQL and Scripting

Siebel CRM

3/2006 – 12/2008

- Architecture, Sizing, Performance Tuning, QA and Bug fixing
- Oracle Siebel Order Management
- Driving the Implementation of the call center employee Assignment Tool for Service Requests based on Oracle Siebel Workflows & Scripting
- Design of diverse EAI Interfaces to SAP ERP system as well as to diverse internal Telecom systems

Siebel CRM

6/2004 – 3/2014

- Oracle Siebel Technical & Performance Expert, Technical Project Lead responsible for different country rollouts (Germany, Canada, Nordics, Turkey, Saudi Arabia & UAE)
- Architect for implementation of Campaigns, Marketing Programs, Targeting & Segmentation Sales Action Planning Tool, Closed Loop Marketing Internet Portal Assessments and Surveys
- Subject matter expert responsible for special solutions such as SAP ERP interfaces, Oracle Siebel Google Map integration, Signature Capture and introducing custom Expense Management Tool
- Project Manager/Architect for an Oracle Siebel CRM Technical Upgrade Project responsible for developing project planning including detail Scope, Resources, Forecast, Scheduling and Timelines
- Participated in Steering Committee Meetings to provide project briefings and get key stake holders buy-in on important issues
- Siebel SalesForce Migration Architect
- Coaching and Training of Client employees
- Oracle Siebel Migration (Upgrade)

Siebel CRM