freiberufler Interim (project) Manager, IT Service Management expert auf freelance.de

Interim (project) Manager, IT Service Management expert

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  • auf Anfrage
  • 10437 Berlin
  • Weltweit
  • nl  |  en  |  de
  • 06.10.2023

Kurzvorstellung

Ich habe über zwei Jahrzehnten Erfahrung im IT-Produkt Entwicklung, IT-Service-Management und IT-Projektmanagement und ein breites Spektrum an betriebswirtschaftlichen und IT-Kenntnissen.

Qualifikationen

  • Agile Methodologie
  • Enterprise project management (EPM)7 J.
  • Outsourcing1 J.
  • Product Owner
  • Requirement Analyse
  • Service Management10 J.

Projekt‐ & Berufserfahrung

Service Deveopment Lead
Shell, Den Haag
4/2021 – 3/2022 (1 Jahr)
Öl- und Gasindustrie
Tätigkeitszeitraum

4/2021 – 3/2022

Tätigkeitsbeschreibung

Part of the team that Incubates, pilots and Scales-up Employee Experiences services for Shell Real Estate (workplace app, room & desk booking, Space Utilisation services)
Develop “device as a service” model utilising Shell Facility Management partners for the Installation, support, and operation of IoT devices in the Shell Offices Part of the team that Incubates, pilots and Scales-up Employee Experiences services for Shell Real Estate (workplace app, room & desk booking, Space Utilisation services) Develop “device as a service” model utilising Shell Facility Management partners for the Installation, support, and operation of IoT devices in the Shell Offices
Skills: RFP · Facility Management (FM) · Agile Methodologies · Strategy · Product Management · Procurement

Eingesetzte Qualifikationen

Produktmanagement, Projektmanagement (IT), Service Management

Supportability & Transition Management Lead
Shell, den haag
7/2018 – 3/2021 (2 Jahre, 9 Monate)
Öl- und Gasindustrie
Tätigkeitszeitraum

7/2018 – 3/2021

Tätigkeitsbeschreibung

Develop & Implement Operational Readiness Strategy for the Global IT Function
Operational Readiness Lead for Shell WorkWELL Program
Operational Readiness Lead for Robotic Process Automation (Shell RPA service)
Operational Readiness Lead for HR transformation Program (migration of Core HR to Workday)
Lead the “Device as a Service” Service Development track with Shells’s Global facility management partners
Part of Agile Transformation Community of Practice Develop & Implement Operational Readiness Strategy for the Global IT Function Operational Readiness Lead for Shell WorkWELL Program Operational Readiness Lead for Robotic Process Automation (Shell RPA service) Operational Readiness Lead for HR transformation Program (migration of Core HR to Workday) Lead the “Device as a Service” Service Development track with Shells’s Global facility management partners Part of Agile Transformation Community of Practice
Skills: RFP · Service Desk · Operations Management · IT Infrastructure Management · Agile Methodologies · Strategy · Product Management · Procurement

Eingesetzte Qualifikationen

Projektmanagement (IT), Service Management

Supportability & Transition Management Lead
Royal Dutch Shell, Den Haag
6/2009 – 2/2016 (6 Jahre, 9 Monate)
Öl- und Gasindustrie
Tätigkeitszeitraum

6/2009 – 2/2016

Tätigkeitsbeschreibung

Support & Transition Lead für 80+ Global Business
Applikation Services im Procurement, HR und Finance
beriech, Einige Beispiele:

OneShell – Auswahl des neuen Managed Service
Providers für alle Shell Group Websites.
Track & Trace – Enterprise standard Supply Chain
Management System.
Global Learning Management System –
Lösungsentwicklung und Managed Service Vertrag.
Global Physical Access Security Systems – Zentrale
Plattform & On-Premise-Geräte (300+ Standorte,
10000+ Geräte, 400000+ Verbraucher)

Entwicklung von Service,- und Transition Management Disziplinen und -Tools innerhalb von Shell.

Eingesetzte Qualifikationen

Application Lifecycle Management, Business Analysis, Enterprise project management (EPM), ITIL, Projektmanagement - Angebotsmanagement, Projektmanagement (IT), Scrum, Service-Level-Management (SLA), Service Management, Shared Services

Project Manager
Manpower, Diemen
1/2007 – 6/2008 (1 Jahr, 6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2007 – 6/2008

Tätigkeitsbeschreibung

The ManpowerGroup is a global provider of workforce solutions.

While working as a project manager for the Dutch division of Manpower, I was responsible for the following projects.

--- Implementation of DirectTalent Jobboard. The Group had started a Global Initiative to strengthen the capabilities for attracting and retaining workforce talent, Utilizing Internet technologies. Interesting new aspect for me in this project for me was that there was also a large part of business change involved where I was responsible for. We spend a good amount of thinking on how to embed the new tool and the philosophy with it at all levels in the organisation.

--- Development and Implementation of Management Information (KPI) Dahsboard. Manpower wanted a KPI dashboard which could visually show business performance on key metrics of Manpower Netherlands. Cognos was selected as BI platform to achieve this and the solution was developed in house. Key challenge in this project was that while building the integration layer we discovered that not every source system used the same metrics and calculation methods, and that these first needed to rationalized and source systems adjusted.

Eingesetzte Qualifikationen

IBM Cognos, Projektmanagement (IT), WebSphere, Java (allg.), Projektmanagement - Angebotsmanagement

Transition Manager
Royal Dutch KPN, Den Haag
6/2006 – 1/2007 (8 Monate)
Telekommunikation
Tätigkeitszeitraum

6/2006 – 1/2007

Tätigkeitsbeschreibung

Koninklijke KPN NV (KPN) is an integrated ICT service provider. KPN offers data broadband services, IPTV services, mobile (voice, data and SMS) and fixed line telephony.

As Transition Manager in KPN I was responsible for transitioning the support for new strategic corporate customers’ services from projects to IT operations.

Eingesetzte Qualifikationen

ITIL, Enterprise project management (EPM)

Project Manager (Festanstellung)
Interaccess, Hilversum
10/2004 – 3/2006 (1 Jahr, 6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

10/2004 – 3/2006

Tätigkeitsbeschreibung

InterAccess is an IT Services Company mainly focussed on the Dutch Government, Education, Healthcare and Finance markets.

As a Project Manager at InterAccess I was responsible for the development of an Online Desktop Service and for the Bid Management of a number of successful awarded bids to Public Procurement Request of Dutch Government Offices.

Eingesetzte Qualifikationen

Projektmanagement (IT), VDI (Virtual Desktop Infrastructure), IT-Outsourcing-Konzepte, Projektmanagement - Angebotsmanagement, Outsourcing

Project Manager (Festanstellung)
Multrix, amsterdam
1/2000 – 4/2004 (4 Jahre, 4 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2000 – 4/2004

Tätigkeitsbeschreibung

Multrix is one of the first Dutch SaaS and Cloud Services providers “avant la lettre”, with a long history of SaaS-i-fying office productivity and business application functionality.

As a Project Manager at Multrix, I helped develop and deliver (50+) SaaS/ASP services. Mostly on request of our clients, we would collaborate with an application developer or vendor to make their product available online utilizing the Multrix services. Often we were the first to try this with their product. Examples of projects I was responsible for are:

--- Development and European deployment of managed desktop and business application services (10+ countries, 20+ locations, 100+ users). Transition to centralized online service and deployment to sites for Europe’s largest distributor for the Composite Industry. After of the application landscape to the transition to the Multrix datacenters, we where able to able to bring a new sales office online for our client only needing two days of effort of a Multrix engineer.

--- The development and Global deployment of a managed vpn/firewall service. Rollout to ~40 countries and ~60 locations. Our client had selected an application to consolidate the financials for their operating companies. In most locations the local infrastructure was not complete, or completely not under their control;). Our client approached us for a deployment solution. We developed four variants, describing the prerequisites, advantages, risks and costs for each set-up. We contacted the sites to gather technical information and a local IT contact. We successfully implement within 3 months and for under eur. 50K.

--- Presales, Service Design and Service Transition of a Outsourcing contract for the total IT Operation and Assets of a Dutch based globally operating media company (1200+ Users)

--- Service Design and Service Transition for a Dutch Association of Notaries. (500+ users, 25+ applications)

Eingesetzte Qualifikationen

Projektmanagement (IT), Saas, SAN / NAS, Cloud Computing, VPN, Xen-Server, VDI (Virtual Desktop Infrastructure), IT-Outsourcing-Konzepte, Projektmanagement - Angebotsmanagement

Zertifikate

ITIL v4 Foundation
https://www.axelos.com/successful-candidates-register/
2023
[PCEP-30-02] PCEP – Certified Entry-Level Python Programmer
Python Institute
2022
IREB CPRE ß Requirements Engineering
https://www.ireb.org/de/service/cpre-registry-list/5061
2018
Lean Certification
https://www.leancompetency.org/members/dimitrigeelen/
2018
Professional Scrum Master I
2016
Professional Scrum Product Owner I
2016
Scaled Agile Scrum
2016
Prince 2 Particioner
2009
ITIL 3 Foundations
2008

Ausbildung

Informatica
kein
na
Enschede

Über mich

Ich habe über zwei Jahrzehnten Erfahrung im IT-Produkt Entwicklung, IT-Service-Management und IT-Projektmanagement und ein breites Spektrum an betriebswirtschaftlichen und IT-Kenntnissen. Meine praktische Erfahrung und mein Engagement in Verbindung mit meiner Fähigkeit, schnell neue Kenntnisse zu erwerben und in eine Strategie um zu setzen, Macht mich zum einen wertvollen Teil von jedem Unternehmen.

Rollen, in denen ich gut eingesetzt werden kann, sind z.B.:
Interim IT Manager
Produkt Owner
Projektmanager für Dienstleistung-Entwicklungsprojekte
Projektmanager für ITIL- und IT-Service-Management-bezogene Projekte
Führung IT Strategie und Prozess Optimierung Aktivitäten
Führung Anwendungs- und Lieferantenauswahl

Weitere Kenntnisse

Mein Führungsstil ist der eines Servante Leader. Am Anfang steht immer die Ausrichtung auf die strategischen Ziele. Um sinnvolle und erfolgreiche Leistungen zu erbringen, ist es für meine Teams wichtig zu verstehen warum wir etwas tun und was unsere Kunde/innen erreichen wollen. Zur Steigerung der Agilität und Effizienz strebe ich nach autonomen Teams. Wo im Rahmen akzeptablem Risikos möglich, sollen Entscheidungen auf dem niedrigst möglichen Niveau in der Organisation stattfinden.

Persönliche Daten

Sprache
  • Niederländisch (Muttersprache)
  • Englisch (Fließend)
  • Deutsch (Gut)
  • Französisch (Grundkenntnisse)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Home-Office
bevorzugt
Profilaufrufe
1978
Alter
51
Berufserfahrung
29 Jahre und 7 Monate (seit 04/1995)
Projektleitung
20 Jahre

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