Project / Programme Management & Consulting

11/2012 – 7/2013

International Project and Program Management
To lead and deliver a set of concurrent international projects (post merger)
• Consulting and setting up of Project and Program Management strategies and procedures
• Develop Plans, Policies & Procedures, to develop the TBVC organisational PMO framework related to the projects
• Develop the projects, processes, resources and timescales, co-ordinate the implementation of solutions
• Project management:
Developing network infrastructure and implementation guidelines,
WAN migration,
Network Carve-out, (DNS, DHCP, VPN, VRF etc.)
Deployment of WAN optimization (Riverbed),
Setting up DMZ,
Deployment of RADIUS authorization service,
Infrastructure replacement and restructuring for several sites worldwide, including data centres

Interim Manager IT Infrastructure Services
Responsible for IT infrastructure services within all regions (AMER, APAC, EMEA) in conjunction of an ongoing IT landscape streamlining after an Mergers & Acquisitions process
• Manage IT 2nd level staff in various sites in different countries including responsibility for all related administrative tasks, setting goals and objectives
• Coordinate 2nd level technicians to support 1st level staff to resolve IT infrastructure escalated incidents and problems across all regions Coordination and management of external resources and service providers
• Escalation instance for all problem management tasks.
• Prioritize 2nd level activities based on defined SLA’s
• Contribute actively ideas to improve existing IT processes/services.
• Responsible for the definition of technology roadmaps for implementing new IT Infrastructure Services.
• Contribute in planning and implementation of projects by supporting roll- outs considering objectives, scope, deliverables, budget, time lines and staffing requirements.
Technical environment: Heterogeneous network infrastructure (Data centre, Server, WAN, LAN, MPLS, IP, VoIP, DNS, DHCP, VPN/VRF, Video, QOS, Riverbed, Cisco etc.)

Projektmanagement (IT), Portfolio-Optimierung, Transition Management, Interim Management, Programm-Management

6/2012 – 10/2012

Planning and migration of about 150 sites throughout in UK and France
• Infrastructure audits (site surveys)
• Migration and deployment of WAN, LAN, WLAN and VoIP infrastructure
• Includes Data Centre connectivity
• New accounting and billing systems
• Definition, implementation and optimization of operational processes
• External suppliers and service providers in UK
• Infrastructure projects in an international environment
• Network rollout in an international environment
• Analysis, development and implementation of processes in an international environment
• In accordance to IT-Governance and Security guidelines
Technical environment: Heterogeneous network infrastructure (WAN, LAN, IP, VoIP, Video, QOS, etc.), Data Centres

Projektmanagement (IT), Transition Management

1/2011 – 11/2011

Professional Project Management to lead and deliver a set of concurrent projects.

• Telecom Network Infrastructure change, nationwide IP Readdressing of agency WAN and Campus
• TEM (Telecom Expense Management)
Scoping and PM of Telecom Billing System and processes (Mobile, Fixed, Data)
• Deployment and distribution of company wide software
update IE 9
• Proof of concept for deployment of SAP infrastructure in new Data Centre
• CMI UW (Common Email Inbound Underwriting)
Provide Email and document scanning workflow
• Provide Web Services Infrastructure to enable the migration to WS and the replacement of CORBA
• Provide UDM (Universal Data Mover) to enable migration from C:D (Connect Direct)
• Remote office WAN/LAN deployment / relocation
• Jboss Provide customized Jboss application server on customer demands

Projektmanagement (IT), Data Centers

12/2009 – 7/2010

Program/Senior Project Management to lead and deliver a major program of large WAN/LAN customer projects (WAN, LAN, Office, Data Centre relocation and outsourcing, Voice, IPT)
To deliver a range of complex project types within an outsourcing international environment

• Work with sales team on project management offer in
pre-sales phase
• Customer facing representing AT&T along the project life
• Creating internal and external progress reporting to an
executive audience
• Build and manage virtual project teams
• Manage project team members from different organizations
• Ensuring there is a governance model in place as well as a
communication plan
• Analysis and change of processes and structures
• Establishing a reporting structure and escalation process
• Determine and analyse risks to project delivery
• Working in a highly changeable environment
• Turnaround of challenging projects in a given environment
to success

Projektmanagement (IT), Data Centers, Transition Management, Programm-Management

8/2009 – 11/2009

WAN/LAN, Relocations, Spain
Implementation of Monitoring Tools Data Centre, USA, Europe, Asia
Server Deployment Data Centre, UK
Disaster Recovery Data Centre decommission, Portugal
WAN/Office Relocation, Germany
WAN/Office Relocation, Austria
Communication infrastructure PCI compliant Card Payment Services, Austria, Germany, UK
LAN upgrade, IPSec VPN, UK
Server replacement and VPN setup, UK, Taiwan
Change- und Release-Management, ITIL compliant

Projektmanagement (IT)

10/2007 – 2/2009

Senior Project Management for multinational rollout of ADSL, VSAT and GPRS Telecom infrastructure, systems and applications for retail stations in Spain Mainland and Islands, Andorra, Gibraltar, North Africa

BP, Leading Oil and Energy Supplier
Spain, UK, Germany

Successful Launch – Clients statement:
”…So, from this part of the business (myself as Loyalty Manager), I have to to tell you: Congratulations!
You’ve worked very hard in these months, you’ve overcome a lot of problems, but on February 10th, thousands and thousands of BP customers have started to see Premierplus with new eyes, and Premierplus has started a new era.
BP Premierplus is going to be the best Loyalty Scheme in Spain, and you will be part of the first chapter of this success story.”

Rollout of a new Telecom infrastructure for 700+ retail stations to support the migration to new NCT-T (Non Cash Transaction Terminal) applications
Full Project life cycle management from inception to successful launch
Identify and document the project scope and objectives (deliverables, target delivery dates, budget, resources, quality)
Perform due diligence to determine all customer requirements relevant to the current or existing environment
Budget (CAPEX and OPEX) and Resource responsibility (>4 Mio US$)
Determine equipment, services, resources and related work effort (time)
Perform risk assessment (identification, analyze, probability, impact, mitigation)
Perform HSSE (Health, Safety, Security, Environment) assessment and accreditation
Management of various 3rd party suppliers (Spain, Germany, UK, Poland, Italy, France, Portugal)
• Telecom & network suppliers
• Cabling, logistics, local LAN integration
• Loyalty card transaction service providers
• Fleet card and credit card suppliers
• EPS (Electronic Payment System) supplier
• Test Lab integration
International coordination for installations including the complete scope from site surveys until acceptance testing
Coordination of internal and external customers (COCO, DODO)
Integration of internal and external support organization access for Spain, Portugal and Germany
Manage SLA compliance, implement the support processes
Training and handover to internal and external teams
Perform post project review and close out (scope, deliverables, outcomes, financials)
Technical environment:
ADSL, VSAT, GPRS, WiFi, Meshed Broadband Networks, MPLS, VPN’s (L2 and L3), various Point Of Sale (POS) systems

Projektmanagement (IT), Transition Management

4/2007 – 6/2007

4/2007 – 6/2007 Project: Programme Management Wireless Tactical Plan 2007
Management of multiple concurrent projects; Rebranding and Roll-Out of GSM/CDMA Products and Services, Nationwide and Roaming
Nortel (CALA Business Unit), Bahamas Telecommunication Services (BTC)
Nassau, Bahamas


Achievements:

Successful Launch of programme and projects
Revenue impact: US$ 30+ Millions pa.

Validate and finalize the Wireless 2007 Tactical Plan
Defining the applications roadmap, validate necessary business models, define all required resources necessary for launch and develop the launch schedule. Service descriptions to develop and distribute to all necessary functions within BTC
Enable BTC to prepare to support the new service launches
Manage the Service Planning Phase to move toward attainment of the following business target objectives:
• Providing free Voice Mail service for call completion
• GSM relaunch: Migrate 70% of TDMA users to the GSM network
• Launch and expand CDMA roaming capabilities to increase revenues
• Develop a data product portfolio to increase revenues
Select the applications and services to be launched during 2007, based on
• Market opportunity (market readiness and profitability – business case)
• OSS and Support organization readiness and integrity
• Technical Compatibility
• Channel readiness
Interview BTC Senior Executives to understand the overarching strategic and tactical business drivers
Interview the BTC team that produced the materials to understand the basis of their decisions
Develop applications launch roadmap with a definition of success criteria
Identification of all resources necessary for launch
Develop the launch schedule in a Gant Chart model showing critical path activities
Review and refine Business Cases, CAPEX / OPEX and Revenue
Review Market Segments and Target Market Assumptions
Review Market Demographics for Target Markets and/or Market Trial Geography
Review of pre-set Revenue/Gross Margin/Market Penetration goals
• TDMA to GSM migration
• New Users, New products (VAS, Data etc.)
• Wholesale strategy
Examine regulation constraints
Presentation to BTC Executive Committee for approval
Selection of Executive Sponsor for the execution of the BTC Wireless 2007 Tactical Plan Program
Review Packaging and Pricing Overview, General Competitive Analysis
Review Initial Market Feedback Process and Surveys/Questionnaires

Projektmanagement (IT), Portfolio-Optimierung, Programm-Management, Unternehmensberatung

8/2006 – 12/2006

Develop Plans, Policies & Procedures, to develop the organizational framework related to the project
Develop the project, processes, resources and timescales
Support the sales, marketing and technical teams:
• Service Fulfillment, Sales, Service Order Flow
• Service Assurance, Post Sales
• Corporate IT, Development of Portals, Billing/Mediation etc.
• Supply Chain Management
• Marketing Product Development
• Marketing Communication
• Sub-Contractors and Third Party Supplier Management
• Training
Co-ordinate the implementation of solutions
Take ownership of the issues, through root cause analysis and resolution
Communicate changes and potential risks to the Senior Management
Develop Training Materials, Conduct training
Draft, develop and maintain project documentation
Technical Environment: Nortel MCS 5200 (VoIP/SIP), CS2K, VoIP Peripherals

Projektmanagement (IT)

1/2001 – 6/2006

Company management, executive level
Strategic planning and product placement,. Direct and indirect sales
Project management of planning, design and operating of the online shopping
site including data base, multilingual and multicurrency ordering system
function and integration of supply chain processes
Online marketing (mailing, banner, affiliate-programs, auctions)
Human resource management, responsible for up to 38 employees
Public relations

Projektmanagement (IT), Portfolio-Optimierung, Geschäftsfeldstrategie, E-Commerce

1/1996 – 12/2000

Provider service, web space, domain name service, web design.
Planning, development and operating of a search engine
-Hyperlink entfernt-
Planning, development and operating online shopping sites with data base
integration and ordering functionality
Internet marketing, mailing list processing, banner, affiliate programs,
search engine optimisation
Human resource management for freelancers
Public relations, press campaigns

Projektmanagement (IT), ISP (Internet Service Provider), Intranet, It-Beratung, Unternehmensberatung, Geschäftsfeldstrategie

2/1993 – 12/1995

Mid and long term strategic planning, product placement,
Business development, build up of strategic partnerships e.g.
• German Telekom
• DeTeSystem
• Alcatel
• Siemens
Market and competition analysis
Budgeting and profit/loss responsibility
Sole responsibility for organisation and accomplishment of fairs,
trade shows, road shows and customer events
Responsible for 3 product marketing managers
Training and education of sales representatives
Publication of professional articles
Marketing communication, public relation, press campaigns, supervising
of the PR agency

Marketing, Strategisches Marketing, Produktmanagement

2/1991 – 12/1993

Analysis and evaluation of market needs
Demand analysis of technical product requirements, product management
Support of the American and European headquarter in creating market and
competitive analysis for the German market
Support of the European marketing organisation in terms of public relation
and co-operation with PR agencies
Organisation of fairs and trade shows
Participation of congresses and seminars
Attending of internal and external training, national and international
Customer and staff training
Publication of articles

Strategisches Marketing, Produktmanagement

10/1989 – 12/1991

Design of network concepts according to customer demands
Product consulting and customer presentations
Installation at customer sites
Organisation and supervising of updates and hotline as well as maintaining
the in-house network
Preparation and Installation of test installations
Responsible for managing of support contract customers

OSI (Open Systems Interconnection Model)

9/1975 – 6/1984

Planning, Installing and Maintaining of CPE, PBX, PABX, PSTN

Festnetz / Telefonanlagen / Fax