Agile Coach/ Cloud & Digital Transformation / Program Manager / Transition Manager (Over 20 Yrs in IT field)

12/2016 – 12/2018

The line of products includes SuccessFactors, C4C, Hybris, and extensions on the C/4 HANA Cloud Platform.
- Delivered successful operations IT Services, Data Centers and L2 Support teams for global customers.
- Managed SAP Hybris ground up “Cloud Services” development and maturity. Lead and manage strategic services roadmap for development, design, transition and operational excellence.
- Drove Software Development for Hybris Core services. Leading cross-functional team for Infrablue prints for the multi cloud (AWS, Azur, Google Cloud), software design, product strategy for Hybris foundation services and customer offering.
- Led teams of SRE’s (Site Reliability Engineers) across EMEA for SAP LoB’s and cloud products.
- Built PMO for executive / strategic programs, budget governance, board reporting and distributed teams across LoB’s.

SAP Cloud Platform, Cloud (allg.), Amazon Web Services (AWS)

6/2015 – 6/2016

Overall responsible for E-commerce project at Accenture Digital platform as Delivery lead for Escalations, SLA, operations and product development.
Nurturing high-end clientele to ensure all business processes across multiple business lines are processed and addressed within established service levels
Proactively manage changes in project, identify risks / obstacles, provide alternative options / solutions and communicate timeline & budget impacts.
Manages relationships with internal and external customers, and places a focus on communicating and managing impact based on ever-changing projects.
Identify emerging issues and trending problems for solution and drive solution to resolution
Responsible for coordination of testing for new projects or change requests, including participating in testing
Coordinate with global teams for supporting all service delivery aspects of businesses, including back up scenarios to other locations for area of focus
Single point of contact from program prospective for escalations and continuous service improvement.
Ensuring overall quality and timely delivery of product development.
Governing sprint cycle, SIT & UAT defects and resolution in stipulated time frame.

SAP CRM, Scrum, Agile Methodologie, Adobe Experience Manager (AEM), Javaserver Pages, Responsive Webdesign

5/2012 – 5/2015

Roles & Responsibilities:
Service Manager
Service Definition & Product Development Lifecycle.
Network Service Delivery through Global Network & Data Centre Operations Centre - GNOC
Network & Data Security Operations & Management
Development of fitting architectural and functional building blocks

Product Owner
Interface between Business, development team and Scrum Master.
Defining, managing and executing product roadmap and release calendar.
Creating and maintaining the product backlog.
Responsible for managing scope during sprint for accommodation Ad-hoc requirement from business.
Prioritizing & sequencing the product backlog prior to sprint planning or release planning.
Participating in daily scrum, sprint planning meetings, sprint reviews and retrospective.
Review product progress at each sprint closing.
Setting priorities for stories to be delivered during the release.

SAP CRM, ITIL, Scrum, Agile Methodologie, Lifecycle Management